On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer Reviews Summary
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have completed many projects for which got paid and then after a while, a corresponding reverse payment is made because of no reason. Moreover, I need to reply to reviews of my clients but can't find how to do so.
Filled with scammers, and the site itself takes no action to assist Freelancers except to take their money. They took over 80 bucks from me, and haven't bothered to respond to my compaints about it. Do ot use this site if you value your money.
3 x separate payments were taken for the same job from my paypal account as the site did not show that payment had been received.
As with other users who Freelancer say they will refund, they don't so I have logged a complaint with paypal for unathorised transactions.
Please please learn from our mistakes, I will certainly never use this site again
1/ Site takes taxes on everything " Project, winner, contest, request, test skill..."
2/ a Lot Justice betwenn the freelancer...
3/ in 99design.com I resquest payout in 48h I have money, in Freelancer 30 day pending don't receive anything...
Hello Chaker. As checked, the fees and charges were discussed on your ticket with us. For other concerns, such as project related issues, you may send an email at [email protected] with project ID so I can review what happened and provide my recommendations. Thank you and hope to hear from you soon.
If you are freelancer who wants to earn some money or make a living from your work, stay away from this site! There are many others which offer far better services and support than this one! We were working for some for some people from India, we have created for them many functionalities like login, register, payments, redesign... And we had a lot of harassment from their end. They refused to pay in the end because we didn't want to do additional staff for free (which weren't part of the project for which we bided). So we field a dispute hoping that their dispute team would solve this for us. After we have delivered all the evidence that we have created what was asked in project and documented for them, other party (employer) only provided few comments like evidence which were like, font was bigger than it supposed to be, or margin was a bit bigger here...
None of the real evidence was delivered that some of the functionalities weren't working or that code was bad...
In the end we were accused for communicating with employer on skype and they ended dispute in favor for employer.
Freelancer team said it was evident that their work was not approved by the buyer as the final output. Isnt it obvious that if they stick to original posted project we wouldnt have a problem? And that we wouldnt file a dispute?
If they have tested site and code, like they should when they have this kind of situations, they could see what was going on. This very much points to their unprofessional behavior and that someone who was doing it wasnt paying too much of attention while doing it. We were left with 47$ USD, which were released for first milestone. And for other two milestones for which we field a dispute freelancer said that we should get 0.00$.
We were left with nothing for our work, freelancer took their cut from the dispute and from the full price that we should have received, and employer walks away with money and project. If you are missing some bad experience in life, freelancer is the site for you. If not than avoid it!
Look how much negative reviews they have here. It says a lot about them.
Hello Milos. Please understand that a thorough investigation was done according to what has been provided on the Disputes page. Our Arbitrators have explained the matter through their verdict. We do not wish you any harm, but proper procedures were done and the results were provided accordingly.
I have a comment below, which STILL has not been replied to or actioned! We all need to come together and take these *******@*******@Rds to court for taking our money.
Hello Kieron. You may check your ticket with us as this has already been addressed. Also, please know that the action taken was based on our Team's investigation. Violation of our Terms and Conditions leads to an appropriate sanction. We hope this helps and we are asking for your understanding on this matter. Thank you.
Once again today my project payments (1090 usd) are locked by their support stating that buyer who had paid you is not verified. I had worked for more than a month and what I have earned is just waste of time, energy and zero penny.
Just few weeks ago freelancer.com reversed all the payments done in one more project stating that buyer has complained.
Around 1 year ago these people reversed almost 2500 usd.
In all i have lost more than 5000 usd on this website and also lost lot of time and energy.
I AM LEFT WITH NO CHOICE OTHER THAN GOING TO CYBER LAW AND I AM FILING CASE AGAINST THEM FOR DOING FRAUD AGAINST ME. THEY HAD STOLEN MORE THAN 5000 USD FROM ME. COMPLETELY BIASED AND BIGGEST FRAUD.
IF YOU ARE A CURRENT USER PLEASE TRY TO SWITCH TO SOME OTHER WEBSITE.
DON'T WASTE YOUR TIME AND ENERGY THERE. THEY ARE CHEATERS.
Really tired and disappointed with this website, they had steal more than $5000 till now from me just by these cheap policies.
Hello Hariom. Please know that we do not take any side, and always conduct a thorough review before we provide our recommendations and render our actions. We would like to apologize if you think we have harassed you in any way, but that is not our intention. If you want to talk about it, you may send me an email at [email protected] so I can review the project and provide my findings. Thank you and I shall wait for your email.
I have recently joined this site and been submitting entries to contests here is what my experience has been so far.
Most of the top entries I have seen are stolen images off google and anytime you submit a entry the contest holder likes there will be 20 clones from the other designers unless you pay to have your design hidden from others. I reported a stolen vector and there seemed to be no punishment for stealing from others as the user did another submission right afterwards.
I work hard to create my designs from a blank page so I don't appreciate the copying.
So if you like to have stolen images from google in your projects or to have people steal your design ideas then this is the site for you.
Can anyone recommend a better site to do designs for people it would be a great help.
I am going to keep an eye on the site in case they change the way things are and make it better.
Hello Shawn. We want you to know that our Team follows protocols on the site and if they found out that a user have violated our Terms and Conditions, an appropriate sanction will be imposed. We hope you can the site another chance and join our contests. If you have other concerns regarding the site and you want to talk about it, just send me an email at [email protected] so we can discuss it accordingly. Thank you and I hope hear from you soon.
Posted a job and awarded to a person - before the person accepted Freelancer withdrew $160 from my PayPal account. The person awarded the job did not accept and I canceled the job and Freelancer would not let me refund the money - they said it would take two weeks. What a bunch of scamming Australians!
Hello John. I would love to take a look at your concern and provide my recommendations. If you will let me, please send an email to [email protected]. Thank you and I am looking forward to your email.
Freelancer's OK, wait until I withdraw on freelancer. I am fairly satisfied with other representatives except Jerome C., who wasn't able to help me at all.
I'm looking forward to receive my money on due (as listed on the category of processing date). I have 55 trust score and I don't know if it would help me get my money earlier hehe.
Hello Gigi. If this is regarding our 15 days withdrawal for first timers, I think it was already handled via your ticket. We also appreciate that you're satisfied with the service of our other representatives. With regard to Jerome C, it might be a little misunderstanding, but do know that we all have one aim, and that is to cater each and every user on the site. If you need anything else, you may update your ticket with us. Thank you.
Have been using Upwork for a while and gave this a go, didn't work out so well in the end, but helpful customer support if you are persistent.
Hi there, Shahn. As checked, your deposits were successfully refunded to your payment source. In line with this, I would like to explain the transactions on your account and answer other concerns you have, if you will let me. Here's my email address and I hope to hear from you soon - [email protected]. Thank you and I wish you could give the site another chance.
Well, here is my story.
Couple of months back, my account got limited for a project worth $2000.
I somehow submitted my documents to get it verified. My client, could not verify from his side so I insisted freelancer support to give back his money and atleast put off limit from my freelancer account so I can continue my work.
They did it.
I was charged 200 USD for accepting that project though, so I had negative balance of -200 USD.
Which then reduced to just 119 USD.
Yesterday, I completed a project of 35 USD on freelancer, but I got only 10 USD overall.
They again limited my account for reason of reversal of deposit made by me from my credit card. I mean, Really?
I dont even own a credit card.
Few days back, I had made my first ever deposit of 5 USD just to get the membership, & thats it!
I even tried to check my transaction history, which also said that NO deposit was made by ME.
This show totally mis-behaviour of Freelancer company & how they are cheating people for no reason.
They are spoiling careers!
Hello Mekey. Before anything, we want you to know that we appreciate that you are cooperating with us through our Verification Center. Please know that reversal of a deposit or what we call chargeback can only be filed by account holders as it is a right given by their issuing bank and we are also bound to follow their instructions as well. You may confirm this with your bank and ask further information if needed. Thank you and we are asking for your full cooperation until this gets resolved.
This is the worst business on earth. I deposited $257 into my account but debited 514 from my paypal. I wanted to get all my money back but they kept saying we will expedite it to our finance department which doesn't exist. I am making bad reviews on all there site and will talk to a high rep in paypal to come to an agreement to blacklist this company. It's time to take them down. This site is a giant SCAM!
Hi Damarkeus. Please know that the funds could have been refunded directly to your PayPal if you have requested it via a ticket. Nonetheless, we appreciate that you are cooperating through our Verification Center and please wait for further recommendation from our Team as they will provide their response once they're done reviewing the matter. Thank you and we are asking for your patience on this.
There is a good reason this site sucks, because people you get what you pay for. Freelancer.com pays poverty prices. People want to pay you $30 for a logo, or $2-8 dollars an hour.
Well guess what, educated and qualified designers won't work for that, so you are going to get poor jobs, done unprofessionally. You are going to get a company that charges and withholds money etc. Or people who don't finish a job.
Hire a local designer or web dev and pay for it. Don't use this site. The Walmart of Design.
I've been to a presentation one of the CEOs did and it was a joke and he was quite dismissive when I presented the poverty wages as a problem.
Hello Melissa. We want you to know that we are online platform where employers and freelancers meet. Employers who post projects provides the budget and it is up to the negotiation between both users if it will be changed or not. That being said, an effective communication is one of the keys to a successful project. Employers are given the chance to choose their freelancers among the bidders. Before they do so, they were given enough time to communicate with them, to know them better and to discuss their strategy/plans regarding the task. If you have other concerns related to the site, please email me at [email protected] so we can discuss it amicably. Thank you and we hope to hear from you soon.
Blatant thugs in an online age. I can't believe they can even exist like that? I mean outright rip offs. I got a fake client and he asked me to do a trial job. He forced me to do more work without payment otherwise he will cancel the project.
I cam to know that Freelancer but a transaction on my card that I added to receive payments. They post jobs, charge introduction money wow- for $2 job they charge minimum $6? Are they even real- and the owner of the site acts as visionary. When he is nothing but a cheap low life thug with no ethics even to cheat with respect.
Hello Atif. Please know that we are not affiliated with your employer as we serve as an online platform so that freelancers and employers could meet and negotiate about their tasks. We expect that users will be cautious in accepting projects. In line with this, I would still like to discuss this matter with you amicably. If you have time, kindly email me at [email protected]. Thank you and I will be waiting for your email.
I was using freelancer it was a new account i have upgrade my account to buy bids of 1999 INR. And they ask for verification process just after a day i buy credits as if i don't do verification they will not allow me to withdraw fund.
I have provided all documents as required and a day later they have deleted by account.
Don't trust on freelancer there are many other freelancing sites working in a right and ethical manner.
These people are fraud and eating peoples money of hard-work in wrong ways.
Hello Monika. Please know that proper investigations are conducted before we make necessary actions. The reason for the closure of your account was already provided through these tickets: DRA-224-88457 and GWR-513-32710. We are asking for your understanding. Thank you very much.
This website is a scam, full of bogus jobs, and the worst customer service one could ever imagine. I asked for my account to be closed on 20 April, now they are taking out membership money without my authorisation. An absolute bunch of frauds, and should be shut down.
While freelancer did eventually refund the money taken without authorisation, it was an utterly painful process, that took a very long time to get fixed. Still warn people to not use this service, and stay away!
Hello Matt. I tried searching the username you have provided, but I was not able to pull up any account. I would like to assist you in this matter and I hope to get an email from you with your username or at least the email address registered to your account. Please send your message at [email protected]. Thank you and hope to hear from you soon.
They stole $1000 from me. I hired a guy from there that after 3 weeks said he could not finish the job anymore for me and was going to cancel the $1000 payment and refund me the $100. The money was never refunded and freelancer.com have ignored all of my messages. Then they lied to paypal by providing them with fake evidence showing there was a website built, after arguing with paypal for a hr I finally got the website address freelancer claims to of made for me and all it is, is my name on a website that is under construction. I think Paypal is working with them because they make money from working with Freelancer.com
Now I am $1000 short with no website... They literally stole $1000 from me then froze my account and will not email me back or respond to any of my messages.
I want to open up a law suit against freelancer.com and paypal please contact me so that we can work together to make a stop to this and get our money back
Email me at *******@gmail.com and put in the subject Freelancer.com scam
Lets put a stop to this
Hello Stacey. We regret to know that you were not able to get the output of your task as required. In cases like this, please know that it is better to contact our support team so they can also communicate with your freelancer amicably instead of filing a Chargeback. Remember that the success of the project lies with between the parties involved. We hope that you can still cooperate with our colleagues through the Verification Center. Thank you very much.
Some 100$ are there in my account. My account got limited 2 days back. I submitted all the documents and ready to submit any other further document too. I sent the same documents to *******@freelancer.com. But no response from them. I got payment from my known client who are taking chat support from common friends. His account also already security verified and my account also security verified. Now all of the sudden my account is security limited. And verification department is taking lot of time to review my documents. I followed all the rules and regulations of the website and paid all the charges. Ready to accept any changes if freelancer points out.
Why very slow in my case? Please act fast. I need to withdraw my money.
==============================================================
In this security verification part, Freelancer is very slow. This is creating lot of frustration in my mind. All the reviews given in the net about freelancer.com is really true. Not at all good in handling support and verification issues.
No idea what to do now?
================================================================
Freelancer team responded positively. Advised me few things. I am happy now with the website. 5 stars goes to them now. Looks like it is a good thing. Initially I got frustrated. But we need to follow terms and conditions. It is good right?
Hi, Arun. Thank you for taking the time in sharing your experience and for promoting compliance. We can assure you that we will continue to improve our site to give our users the best online experience there is. Thank you for your support and take care!
Misleading support, hidden charges, unfair business practices. Lots of mess, just stay away!
They have secretly billed for an account that have been inactive for 2 years.
Hi, Miro. I would like to check your account to see what the charges were for, however, you did not include your username. Please send an email at [email protected] so we can check it right away. Hope to hear from you. Hi, Miro.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John. It shows that this matter has been discussed through your ticket with us. Please know that we advise users to communicate with our Team instead of filing a Chargeback as it will take a long process. Note that we are willing to return your unused deposited funds as these were not used and remained on your account. We hope you can give our site another chance and if you have further questions, you may shoot me an email at [email protected] so we can discuss it accordingly. Thank you and I hope to hear from you very soon.