FreelancerReviews 20,200

Nonpayment of an invoice. I'm so mad, I sent too many updates on my existing ticket, and I think they DON'T HAVE PLAN OF it GETTING RESOLVED. The only way you can get five stars from me is FIX YOUR CUSTOMER SUPPORT. I even voted your website as the best one in Webby Awards. LIKE What the f***

Update: Worthless message.

Nothing happened. Even the rules that my employer broke, nothing happened at all.

Because their reason is "Freelancer is just a sht platform.

Hello
Sir I am Ruby. I am work as freelancer to design and develop website and My complete against freelancer.com website. I am use this website for find client word wide for my business and freelancer.com web site provide this service with 10% fees of every project award time
I am find one client which want to make a website for her business our deal is done and i am start work on my client website now half of website is complete and my client like my work quality so that's why my client send me $1000 (USD) in my freelancer account and freelancer cut $95 of own Fess I am agree with this because its freelancer.com police
And now 7 day ago i am send request for $900 (USD) withdraw my freelancer account money to my Paypal account.
But they cancel my withdraw request and ask some verification. So i am send My voter card Photo of both side for verification my identity and one My picture
But they not accept it and ask to send bank copy photo and Adhara card photo for verification yesterday i am send my Adhara card card photo and bank copy photo and voter card photo in holding with my hands But they reject my all identity verification
And now they can not reply my mail and massages
I think they do not send money in my account

They ask silly question like what is your project i am tell some information like we are work on shopping web site not full because its harmful for our project security and My client want full privacy for project before we lunch world wide.

No help center reply my mail and massages

At the end they block my account i am not login my account
If account login after few second automatically logout

Hi, I an an active upwork & odesk user. Recently, I joined freelancer.com and posted a job. I awarded the job to one of the freelancer and my card was charged immediately.
However, the next day I was not able to login and was getting a message that my account is closed, I was absolutely shocked!
When I mailed them for an explanation, they didn't offer any and simply slapped a term included in their user agreement that states that they may not offer any explanation for closure of account and will not refund anything.
Strange, in this era, how long an one survive with such service?
I lost money but got a lesson to pass on to everyone. Don't user freelancer.com

Update:
This is hilarious, after reading my review above, they want me to respond to a ticket that requires me to login, when they've already closed my account and upon login, the site doesn't let me login
Great!

Been working in different freelance site but this one is the most disappointing freelance site ever. Payment Not Guaranteed even if the employer will deposit. Even if there is a milestone and dispute system it will never gonna work, they will still hold the money or funds and you'll not get paid, says they need to verify where the funds originated to avoid further inconvenience to the other users. We implemented this to veer you away from being involved in any transactions with them, as it may compromise your account. So this is the message i receive after winning a dispute from a client who did not want to pay. I don't understand what the use of their dispute system.

They did not protect their freelancers. Please be aware!

Hi,

Client had hired me for a project worth of $1100. Domain was part of the project and I purchased Domain from my money and completed the Project. Client was very happy with my work and gave me 5 Star rating with one the best Feedback.

The next morning, when I logged in to Freelancer.com, I was literally shocked to see around -ve $1300. Then I contacted Support team to know whether the negative balance is showing by mistake and this is the support I got from Customer Support Team.

1. Support Team said Employer Violated Terms & Conditions, so the milestone was reversed.
2. Support Team agreed that Tier 2 Team was aware that project Violated Terms & Conditions
3. They never returned the project Fee of $55
4. They did Currency Conversion twice and scammed Close to another $100 USD.
5. When I demanded for the Payment, they disconnected chat and Limited my Account
6. After few hours they sent Apology email stating, that the Chat was Disconnected from Support Team purposely
7. Next time when I again Contacted Support Team, they Closed my account.

I would never ever trust these International Fraud/ Scam Marketplace Freelancer.com

The world's largest scamming and harassing marketplace where anyone and everyone can get literally scammed and harassed for anything and everything even before you can think of quitting. Post your project for free and get literally scammed and harassed by Freelancer.com Team

NOTE: I don't want assistance from your Fraud Freelancer.com team anymore. We've started Campaign and we will make sure we approach each and every country govt and law agencies, post and share about your Frauds, Scams and Harassment on Media, Social Media not limited to, just to make sure, than no more people will get scammed by your Fraud Freelancer.com Moreover we will not stop this until we get our hard earned money with our claims. Enjoy

I am on site jabber.com and am reading one bad review after another about freelancer.com. I have tried getting work from that site for about a month and have seen my horrible experience over and over again on site jabber. Guess I should have looked here first! Especially since I am out $100. The worst part is that I received an email the other day asking me to vote for them to win an AWARD for being one of the BEST freelance sites out there. HOW is that POSSIBLE.

If you had high hopes to work as a freelancer via this platform. I must warn you about what will happen to you soon:
- Complete project take money
- Try to transfer money from freelancer and it stalls and they always have some reason to hold your money on their pocket.
- After sometime you will see that they will charge you back as much money as u earn.
- Or you complete a project and employer may disappear and without completing job. So you can not leave negative feedback to this

AS YOU SEE THIS WEBSITE SEEMS DESIGNED FOR SLAVES WHO WORKS FOR NOTHING.

TAKE YOUR OWN RISK!

AND ASK FOR REAL SCREENSHOTS FROM MY ACCOUNT TO SEE WHAT HAPPENED

I have been working for them for past 1 year, and had encountered delay in the payment 8 times out of 14 times. The site provides absolutely no security. Please check the other reviews, believe it yourself, never link your credit card to their freelancer account or deposit any money. I will do my best to spread what kind of scam are they doing here and tell all the current client to stop working there. I am also going to post a video that I screen recorded about the freelancer support, I don't care if they close my account because of this review but please don't waste your time and energy by joining this stupid, fraud and BS website.

My freelancer was great and completed the work, but I was changed twice for the payment and I was not able to release the payment to my freelancer!

I have been emailing their support for 2 WEEKS! It is the absolute worst support I have ever had to deal with. They take days to get back to you, and when they do, they promise to fix things, but don't. Or they point you to their online support chat, which doesn't work! My freelancer has still not been paid and I have not been refunded for the double charge. Weeks of headache for one simple job!

**Update: They did finally refund the $50, and I was able to release the milestone to my Freelancer, but it was only because I kept trying and one time it magically worked, not because technical support did it, or told me how to do it in the 20 or so emails back and forth. Such a waste of time, and so infuriating!

I withdrew my money and on the date promised to be processed, it was abruptly canceled. The message was:

Unfortunately we were unable to process your withdrawal request:

Withdraw amount: $30.00 USD
Requested on: Apr 2,2016 at 5:42 AM WIB
Request ID: *******
Payment Gateway: Paypal
Decline reason: Funds originated from an account that is currently under review.

For any enquiries or help with making this withdrawal request, please contact us at *******@freelancer.com
******************************************* submitting ticket just to get an answer:
Thank you for contacting Freelancer.com Support.

Our record shows that the amount of 50 CAD or 38 USD was put on hold as there are issues that we need to follow-up on the account of your employer, zimu0404.

We have no other reason in temporarily withholding the funds but to verify their transactions and identity. This is a necessary procedure to ensure all our users' security. This is also our way of providing our members a safe environment to do their online business.

In this regard, we suggest that you contact your employer and advise them to coordinate with us directly to settle this issue.

Should you have any further questions or concerns, you may want to take advantage of our Live Chat Support for real-time assistance via https://www.freelancer.com/support or contact us again for an update through this email.

---
Kind Regards,
Amy
Freelancer.com Support

*************************************WHICH WAS VERY FUNNY!

First time user and 3 emails over a week and not one response. Posted a job, we had questions emailed, no response, they deducted the job $1526 from my credit card without allowing us to include an attachment. They now want more money to extend the job, however we still don't have an answer to our question which impacts the job. I've lodged a complaint with my credit card provider in hope they will refund the money but 30days to wait. I'm ashamed to say I've been scammed by a company who call themselves Freelancer. You've been warned.

I posted a job and I completed my project. I ask for the invoice, but freelancer.com keeps saying I did not get the service directly from them and they refuse to give me the invoice. Well, I completed my project ON FREELANCER, which means I need to be provided with the invoice BY THEM, I don't care whether it is Freelancer X, Y or Z I worked with. The platform is FREELANCER.COM and they still don't give me the invoice.
Terrible, terrible experience. Please stay away from them. That's all I can say.

Really rubbish service for both employers and freelancers. Who even uses this company? Surely there are better platforms like peopleperhour?

Piece of advice to EMPLOYERS. If you have any issues where you have been ripped off unfairly by these clowns, then just request a chargeback with all your evidence to your bank/card provider. Obviously this fine company will ban you but who cares. Too many chargebacks on their account and their ability to process payments is null and void. Don't get mad, just get even.

UPDATE: as you can see freelancer like to send public shows of "customer service" to keep up the facade that they care but in actuality, they take months to respond to concerns and even then it's still in the same arrogant and robotic manner. Don't be duped.

If you still decide to post a project on freelancer after reading hundreds of negative reviews then you deserve to lose your money. I like many learnt the hard way and i have lost everything thanks to these £$%^. I wish i had done my homework but it's a very harsh lesson learnt.

I got two payments from client. Both were taken back by freelancer.com, I was told that Employer breached Terms and Conditions. When I contacted Employer, I was informed that freelancer.com need Passport copy, Billing Address details and Bank details.

Employer is not willing to share these sensitive information. As Employer is not willing to share the above documents with freelancer.com, my all previous payments from this Employer are taken back by freelancer.com

When I contacted support, I told them why this is happening? They said, these kind of things are in their terms. After 2 hours, my account is suspended also.

Requesting Australian Government to shut down this website immediately.

So, I really needed someone to proofread the translation work done by a Japanese translator, within 12 hours, one day and thought it would be a good idea to use this site. Biggest mistake.
The freelancer I chose was asmarjamshaid who I now know was an agent with few translators. He assured me the job will be done within the time by a native Japanese. I woke up next morning to a project submitted. Woohoo. Well that joy only lasted for a min, as I read the text only to realise the proofreading done by this person was worse than Google Translate.

I messaged him only to receive a reply insisting me that it was done by native. Regardless of whether it was completed by a native or not, the text was unusable. So I let him know of it, and submitted a negative review accordingly. He then sent me a number of threatening messages, including "Go to hell".

I disputed the payment via Paypal to get my money back as I did not believe this freelancer did not deserve it, and also, I had to get someone else, and pay for the someone else to get it done. I then tried to close my account. But Now, Freelancer limited my membership. I just want it closed.

Be aware, if you want to get your money worth, do not use this website.

After spending over $40 on English tests on Freelancer to boost my ratings I was invited to apply for a job which I didn't feel qualified for. The only way I could see on the Freelancer site to contact the client was to accept the job and ask her more questions, as she was adamant that she wanted to hire me despite the fact that the job was for a VA position in the UK which paid $600 - and I live in CA, USA. Imagine my shock when $60 was immediately deducted from my PayPal account. When I contacted PayPal to dispute the charge, my Freelancer account was "limited for security reasons". Despite repeated emails over the past 10 days, I am still waiting for a refund. Trying to chat with the help desk just sends me back to the page telling me my account is limited. Per Freelancer instructions I cancelled the dispute with PayPal in order to get my money back. I did that. Still no response. So, between taking the tests and the $60 fee I am $100 out of pocket - which isn't as much as some Freelancers have lost - but it's a lot of money to me! Wish I'd checked out the reviews before I decided to use Freelancer. I worked on Elance for years without any problems whatsoever. I wish they were still around.
I forgot to mention that I declined the job but Freelancer still took their fee. For NOTHING!

UPDATE - on 4/6 I received a credit to PayPal for the full amount. I was thrilled, and ready to change the rating I'd given Freelancer.

However, today Freelancer has charged my PayPal account $10.48. I have NO idea what this is for as I only intended to use the Free membership on Freelancer. It seems that once this company has your PayPal details they just help themselves. I will be disputing the payment.

I feel that Freelancer is just too eager to take money for nothing - and I sympathize with those of you who've lost a lot of money by using the site. I have contacted PayPal who have blocked this company from taking any more money from my account, and who have refunded the $10.48 fee which I did NOT approve as a recurring payment.

BEWARE!

When I received my first monthly report I actually checked all the directories that he claimed he submitted me too and none of them had my info. When I asked him to send me proof that he sumitted to directories he did not answer my emails or messages. A true scam artist stay away. I think his reviews are fake. I also asked Freelancer to help and they said that the only way is to ask for my money back from the programmer. Really?