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Freelancer

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Thailand
1 review
6 helpful votes
Follow Olivier W.
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When you start in this website deposit projet seller find customer and ask talk skype or another for scam relax without stress, after when ask admin what happen you have answer you are violation rules,? I think freelancer need adapt rules for seller no for customer, if i pay for job i pay in website or another way money stay same for me, but i understand freelancer take care commission that i can accept.

Decoderpro Alias C A Razi / Crea8tive all info in articles i make in facebook

https://www.facebook.com/notes/olivier-wauters/freelancercom-scam/**************

Date of experience: July 1, 2016
GB
1 review
6 helpful votes
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Awful experience, the idea per se is nice but the payment system is dodgy, to say the least. It is only easy to make payments, but when you need to be paid, or refunded... well that is something absurd. Not to mention how difficult it is to find a way to contact the customer support!
I am currently waiting to be refunded (already 2 days...) and then I will gladly delete my account.

Date of experience: July 1, 2016
GB
1 review
11 helpful votes
Follow Uju U.
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I have been scammed 3 times on this site. I know it s stupid to keep going back for more after the first or even second, but i concede that i am an idiot, and i let it go because the first times were minor. All i did was a simple job that i didn't get paid for and another that i did, but the money was removed from my account along with my own money. The third time however was so much worse as i worked everyday from 7am to 12 pm for 9 days writing articles for my employer and got paid nothing for it. In fact, i tried to get any form of help from the support after the person obviously closed the project and his account, and i was told in a combination of the most polite and the rudest ways to basically $#*! off and move on from what came up to $1050. Nothing has happened yet and even though i gave them a legal reason, as stated in their own policy, to let me contact the employer myself, i has refused this. I doubt i will ever get my money back, but t least i want everyone to know. GET AWAY FROM FREELANCER! If you are already on, delete your account. If you are thinking of joining, DON'T! Please. You will get scammed and get no help from the customer service. I wish there was a 0 star option, because crap is not enough to describe them. Don't make my stupid mistake. DO NOT USE FREELANCER

Date of experience: July 1, 2016
Pennsylvania
1 review
4 helpful votes
Follow Corey B.
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I'm still using freelancer but very very stand-offish. As a somebody with cancer who loves what he has dedicated his life to which is anything programming. I wrote 2 coding tutorials and replied 3 times as the project stated. The employer talked the whole time up till the last reply the project requested. Then he simply disappeared. He has awesome review 5 stars and i filed dispute 3 years ago. Never heard anything. I sent invoices and messages. Nothing. I mean it's only $50 but it was my first project ever on freelancer. So i stopped using it for a few years just recently got bored and decided to give it another go. I'm going to wait and see how this progresses. The 2 clients 1 of which i am currently working with seem ok. But the one i have which was a 2 hour job which i completed and delivered the application. Tested it and has requested some improvements not in the description of the project. I'll update this review since the employer said about 7am or 8am my time he will get back to me. Still kind of stand offish on top of the fact my first withdraw should have been completed 3 years ago and these reviews kind of made me scared to continue using the site. I wasn't really upset about the $50 but not I am as it seems to be a regular occurrence on this site from these reviews and now i have $155 maybe going to be stuck there for 15 or way more days. Depending on how this goes will make or break me doing business with freelancer anymore. I mean i do freelance work around my area but I wanted to branch out since work is slowing down because not too many ppl in rural pittsburgh need software programming. And i have skills that i do in my freetime just to do. So i figured why not make some extra cash. In short I hope when I return and update this review it is positive and not following suite with the rest of these review.

Date of experience: June 27, 2016
Romania
1 review
10 helpful votes
Follow Roxana N.
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As a freelancer i suggest not using this website to find work. Their only interest is only to take your money, you don't have any kind of protection against their abusive fees and taxes. The fees are enormous for small projects. For example if you take a 15$ project they will receive 5$ fee from the freelancer that took that project and 3$ from the employer + that tax that they take when you add money to their platform. And they have tons of fake projects that bots post.
As an employer you will find in 90% of the cases indians that are very aggressive and copy paste the same offer for every project. Most of them are paid just to make those offers and don't even know what needs to be done on your project.

Don't EVER USE FREELANCER!

Date of experience: June 25, 2016
California
1 review
7 helpful votes
Follow Tom R.
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Like many of the others, I joined and then had my account access blocked. They directed me to the 'Verification Center' where they proceeded to keep charging my accounts for ABOLUTELY NOTHING! Their provided editor cancelled the project. Now they want the money for someone who did absolutely nothing.
I pray people will read the reviews of this scam outfit before they sign up. It's not fair how Freelancer.com takes advantage of people.
We are all in dispute with Paypal and the credit cards. I must say tat Freelancer.com is doing some pretty shady stuff,.

Date of experience: June 24, 2016
New Zealand
1 review
3 helpful votes
Follow Ian B.
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Unreal difficulties
June 24, 2016

I got a bit exasperated after going round and round and round...

So I raised another ticket in a different category. Suggested someone should try logging in as me to see the problem. Mentioned that as a multi-million dollar ASX listed company it was unlikely that they are a scam site, but something is definitely not working right.

24 hours later everything was cleaned up. They refunded my overpayment and unlocked my account. I paid Alberto. All good.

It took a week and a heap of hair-tearing and time-wasting. Obviously they don't waste shareholder funds on intelligent helpdesk people.

=============================================================

I signed up to get a project done. Because of some static at my end, I actually signed up - and authorised $50 milestone twice. So I cancelled one of the projects and reversed the paypal payment. They got all bent out of shape about that and locked my account.

I undid the reversal

The job got done. I am happy. Product has been delivered. So I authorise payment. Find that my account is locked and I need to verify my identity. Then discover that I have to put my phone no in first so it an send me an SMS. It tells me my account is limited and does not send an SMS. I need to go to the verifcation centre...

I raised a ticket. "Will be dealt with in 24 hours or so." Three days ago after a few more days of "answering questions" (always the same one) in the verification screen.

This is unreal. Alberto is hassling me for payment and I want to pay him. It's a $120 job and fl have $180 of my money ($120+$50+fees). This is unreal...

I guess the moral is be VERY careful with your paperwork...

I just don't understand how a site like this - run by a listed Australian company - can get it so wrong.

Date of experience: June 23, 2016
Thailand
1 review
10 helpful votes
Follow Amy C.
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SCAM!
June 21, 2016

Warning: be very careful with this site- they give you a free membership - and then VOILA! From that day on they have been continuously taking random charges off my credit card and PayPal!
TOTALLY DISHONEST an IMMORAL- I regret the day i ever sign up!
**AVOID*****!

Date of experience: June 21, 2016
Florida
1 review
6 helpful votes
Follow Sean G.
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An establishment used as a front for organized crime would be more reputable than this company. When I say that this is the worst company in the history of the free world, it is no joke! The fact that PayPal is complicit in the blatant fraudulent behavior by way of allowing victims to be fleeced of their hard-earned money is absolutely astounding. They should IMMEDIATELY ban this company from receiving payments using their service. In a better world, the employees of this rathole would be rounded up and placed in jail without due process. I am begging anyone thinking about using this service to turn around and run with your hands clutching the valuables in your pocket. The freelancers on the service are not to blame. It is the crooks running the company that should have tomatoes hurled at them in the public square. I repeat, DO NOT EVEN VENTURE ONTO THE COMPANY'S WEBSITE! Avoid it like the house everyone said was haunted in the neighborhood you grew up in!

Date of experience: June 19, 2016
South Africa
1 review
6 helpful votes
Follow Grant W.
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Thanks, I think!?
June 18, 2016

I registered on Freelancer.com, submitted an idea and just before rewarding anyone with the job, decided that this seems too good to be true so I searched the web and located this site where by the sound of things (when read out load- LOL), people are not happy, from Freelancers to Idea submitter! Leaving me with the old add-age that if it is too good to be true, it most probably is!

Where my concern arises is that after realising that I don't want to be listed on this site, and while attempting to delete my post, I was asked to pay over R35 just to delete it minutes after posting it - what a scam!

So do your homework and try not to cut corners; you may just find yourself in the wrong part of town, so to speak!

Date of experience: June 18, 2016
New York
2 reviews
7 helpful votes
Follow Correl Z.
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Thank God I search online before posting a project. I'll hire a local web designer instead.

My advise to freelancer: Shut down your fraud company, rehire a new set of employees, rebrand to another name, and start afresh.

Freelancer.com has a bad name. Take heed, if you must sustain the online business.

Date of experience: June 17, 2016
Bangladesh
1 review
4 helpful votes
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Very bad site
June 13, 2016

I am really unhappy. I have a great profile in Freelancer.com. 5 Star feedback and earning a re-commanded are also good. When requested ID verification by Freelancer.com I did. But I dont understand where was the wrong. Without notify me my account has been Closed. I work on freelancer.com since 2013.
So I am a old member not new if I have any wrong they can warning me. Without warning how can Close my good profile really hard me.

Date of experience: June 12, 2016
NL
1 review
4 helpful votes
Follow Anthony R.
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STAY AWAY!
June 11, 2016

I signed up for a "free trial" and saw within minutes that the site offered USELESS services. Then I tried to close down my account during the trial period, but they put a fraudulent charge on my account of 3 cents that I can only pay by giving them a SECOND CC. I wrote to them numerous times and got the runaround. It is obvious from the way they treated me that this is a SCAM! Stay away from them. I have lost hours trying to get my account close before the charges start, to no avail. I will have to deal with my credit card co. Now. Beware!

Date of experience: June 11, 2016
Oklahoma
1 review
2 helpful votes
Follow hemang p.
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I have charge $5 and $3 for projects i have from may and when i contact chat support and ask refund for both project i just got for one that was lower and when i ask they said it's one time courtesy and when i i ask than why not refunded for $5 and get refunded for $3 but i got same repeated answer it's one time courtesy.
And the fee i got charge for the project was canceled by employer not by me (even after i finish the work and give all data) but i still got charge project fee and when i contact chat support they say have u contact the employer i mean seriously after project get close employer freelances are not able to send msg to employer and they ask have u contact them.

Date of experience: June 11, 2016
Jielyn L. — Freelancer Rep
over a year old

Hello Hemang. I hope you understand that project fees on the site are non refundable as the site is already used so that both parties can communicate and negotiate with regard to the task. The success of the project depends on how effective the communication is and on the deal made by both parties. We are asking for your understanding and patience in this matter. Thank you.

Hungary
1 review
2 helpful votes
Follow Andras G.
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The Plusmembership was free for a month, so I tried. I forgot to downgrade it, so they took 12.5 EUR from my paypal. Inmediatelly after, I gone to the site to downgrade to a lot cheaper memberhip package. A month later they took 12.5 EUR again. Basicly I had no activity on the site, most of the jobs are ridiculous, and if not, there are 30 people applying for it. I decided to delete my Freelancer account. I also opened a case on PayPal. I don't find it correct that after deleting membership they still taking my money..

Date of experience: June 10, 2016
Jielyn L. — Freelancer Rep
over a year old

Hello Andras. As checked, your account issues have already been addressed through your ticket. If you need further clarification with regard to the deductions on your account, you may always update your ticket so our Team can provide accurate recommendations. Thank you.

New Zealand
1 review
1 helpful vote
Follow Masud A.
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The Freelancer is a hacking site, the administration of this site are involved in hacking the user's money from user's account.If you have added a bank card or account to deposit the money, be ready to be tired of having disputes with them. They will simply steal your money and create milestones to other user's account without your permission so that you submit a dispute to get your money back, and then they will help you in getting back but, they will charge dispute resolution fee and take from your account without your permission. Though none of you are even engage any sort of transaction. This is how they legally structured their unethical money making technique and steal from their users.

I am a victim of this unethical technique of freelancer.com and got tired of them, lost my own deposited money twice and was in need of submitting dispute to whom I did not make the deposit twice, though I got partial amount back as the user's was honest but, I have gone through this sick techniques and its dispute fee.

Date of experience: June 10, 2016
Jielyn L. — Freelancer Rep
over a year old

Hello Masud. Please know that this matter has been addressed through your ticket with ID
DBO-339-67781. If you need further clarification, please know that you may always update your ticket with us so our Team can provide accurate recommendations for you. Thank you, and we hope this helps.

GB
1 review
1 helpful vote
Follow Tom c.
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James Dowen is total fraud, he took the money. Then start to delay works. My work was delayed for 4 month initially, and never got complete due to the bad result and ongoing delays. He us different lies to delay project. And his skills and output is very poor. Never delivered anything that was agreed.

Date of experience: June 9, 2016
Jielyn L. — Freelancer Rep
over a year old

Hello Tom. We are saddened to know that the project was unsuccessful. However, we hope that we can talk about this so we can provide recommendations and we may also send an email to your freelancer and resolve this matter. If you have time, please do send me an email at [email protected] together with your issue and username. Thank you, and I hope to hear from you really soon.

GB
1 review
2 helpful votes
Follow Eden L.
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Worst ever!
June 8, 2016

A scam just trying to earn money from the people who need jobs. Worst website I have dealt with, the support group was just pushing from one to another and didn't ever dare to escalate my complaint up. A genuine company who aims to provide real value to its members will not behave that way! Avoid at all cost, don't be cheated because it's free membership. It's not free!

Date of experience: June 7, 2016
Jielyn L. — Freelancer Rep
over a year old

Hello Eden. I came across your post and would like to know what your concern is, so we can do something about it. If you want, you may email me at [email protected] so we can talk about your concerns and provide recommendations after. Thank you, and I shall wait for your email.

Italy
1 review
2 helpful votes
Follow Lucia F.
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I have worked for 2/3 weeks as a translator and then my average rate passed from 4.9 to 4.4 and I couldn't win a bid anymore.

I contacted the support and I have always received different answers (but nobody was really helping) then, the last girl from the staff found the problem (the system was calculating my rate on 1 more project then the real project made) but she didn't solve it. She opened a ticket but no-one answered to that ticket, I still cannot win bids as my average rate is so low and no-one from the support is helping me to solve this bug system... this is incredible!

Date of experience: June 6, 2016
Jielyn L. — Freelancer Rep
over a year old

Hello Lucia. We would like to apologize for the inconveniences. We would like to ask you to update any of your tickets, so our Team can check the status of your concern and make recommendations if needed. Please know that our Team is trying their best to get problems fixed at the soonest. We are still asking for your understanding and patience on this matter. Thank you.

Ecuador
1 review
3 helpful votes
Follow Evan M.
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This site make their money off scamming you with free memberships. I guess I signed up for a free membership automatically then a month later had money automatically take out of my account without warning. I contacted and they said they would refund it. What this meant is putting the month into my freelancer account. When I tried to withdrawl the money back into my bank account, because I didn't want any more money going to them I couldn't because the amount was lower than the withdrawal limit. How is this legal and how is this company still allowed to run?

Date of experience: June 5, 2016
Jielyn L. — Freelancer Rep
over a year old

Hello Evan. We want you to know that the renewal of your subscription happened as you have failed to cancel your membership before the Free Trial expires. Moving on, we also want to remind you that only earned funds can be withdrawn from the site and deposited funds need to be refunded. Since yours is a deposit, you may email me at [email protected] so I can coordinate this matter with my colleagues and we'll refund the amount back to your payment source. Thank you, and I shall wait for your response.