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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Arkansas
1 review
0 helpful votes
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Translate Personal Letter
July 5, 2017

The freelancer that worked on my letter was very professional and compassionate regarding a very sensitive matter. I felt very comfortable discussing the need for a very delicate touch with the correspondence and she came through with flying colors!

Date of experience: July 4, 2017
Norway
5 reviews
19 helpful votes
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Just horrible...
July 7, 2017

Again Indian and Pakistani sweatshops offering all kinds of service even though our requirements were for someone in th e US, Canada we received 1000s of offers from desperate sellers of services. CRAP!

Date of experience: July 4, 2017
Pakistan
1 review
0 helpful votes
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Fee adjustment problem
July 5, 2017

I had some issue in fee adjustment of A project and i contact freelancer support and find Barry, he was very helpful and quick.

Thanks Barry

Date of experience: July 4, 2017
Philippines
1 review
0 helpful votes
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Excellent!
July 5, 2017

Great site for customer and freelancer. Highly recommended! Nice experience with the site. Simple, unique and lots of features.

Date of experience: July 3, 2017
India
1 review
0 helpful votes
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Overall ok
July 5, 2017

Freelancer is overall ok. But it would be better if there's no dry period. There are patches where there are absolutely zero projects.

Date of experience: July 3, 2017
Spain
1 review
1 helpful vote
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I have been hiring freelancers here for several years.

It is becoming more and more usual to see automatic posts to any project. No matter what you ask for, they offer website development. It is spam

There should be an option to filter countries. If I were able to avoid bids from India or Pakistan, I would do it.

Date of experience: July 3, 2017
India
1 review
3 helpful votes
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* If client does not pay you and runs away - you still get an incomplete project marked and your completion ratio decreases.

* There are lot of spam projects

Date of experience: July 3, 2017
Australia
1 review
0 helpful votes
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Site with fraudulent freelancers who don't get any work done but file dispute to claim money. Freelancers who wreck up and create mess by working on my project and still claim money for even no job done. And Freelancer.com is doing nothing against them.

Never going to create any projects with freelancer.com anymore.

Just stay away from freelancer.com

Date of experience: July 3, 2017
Nevada
1 review
0 helpful votes
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Be careful. Do not do any milestomes unless you get proof of work first. That's how scammers get your money.

Date of experience: July 3, 2017
New Jersey
1 review
1 helpful vote
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I got one contacted me saying you need to do all banking transaction for me from your bank account. Fool its money laundering if he is having company why not company account or why not account in his name. They don't have employer verification. And for bidding they want to get paid extra. Pathetic All these online project providers are same they dont give any projects or classes just want to take us premium member ship and invest for their business like fools.

Date of experience: July 3, 2017
GB
1 review
1 helpful vote
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I had a query about something I thought had been removed from the site, but has actually merely been relocated. All resolved.

Date of experience: July 3, 2017
India
2 reviews
1 helpful vote
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Good work
July 4, 2017

Shyam is very professional and quality of work is excellent. It was very easy to communicate with Shyam and he understood the project very quickly. Well Done.

Date of experience: July 1, 2017
Cyprus
1 review
0 helpful votes
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I wanted a real estate website and i wrote all the details i need in a docx file where i mention to freelancers. Many of them (indians, pakistans e. T. c) they didn't understand that i want a simple agent real estate site with affiliate section. One other accepted to do the job with $111 and after was asking me $100 more, after the agreement! And also had 5 star rating! I don't suggest to anybody this site, is very risky to loose your money and also to not have good job. One other thing, if you have a remained balance e. X $40, you can not withdraw but you must spend for other project to the site. Stay away!

Date of experience: June 30, 2017
Canada
1 review
0 helpful votes
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The website is full of unqualified people trying to make a quick buck. You will receive too many bids for a project and then you will try to weed them out. I choose someone with a stellar review and the profile made it look very professional and qualified but what I received was complete garbage. I had to make a milestone (like a deposit that freelancer holds) and two 1/2 weeks later, I am still waiting for a refund! The freelancer that delivered the poorest quality of work, not near complete would not release the milestones and I had to dispute it. The disputing system takes forever. Then, the freelancer said he would cancel the milestones if I gave him a 5 star review. I agreed to get my money back but I won't be giving him a good review. Blackmail! I am still waiting to get a refund, which is a time consuming process. It is a complete waste of time and money. Terrible site, terrible experience. I need that $200! They have false advertising. I hope they are sued for all the problems they create or go out of business.

Date of experience: June 29, 2017
Utah
1 review
0 helpful votes
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Terrible
July 3, 2017

They are full of scammers and don't guarantee you pay from your employer. I worked for an employer a week and came payday he canceled his account, and I was never given the $350 I was owed. What I hate the most is that they started billing you for a portion of your earnings before you even get paid. I just accidentally accepted a $600 project and a fee of $61 came out of my account. I only hope I get it back because this project is a scam which I didn't mean to accept (I thought I was just viewing the proposal... I wanted to report it). They need to screen their employees to verify they are legit. Make your site work like Fiverr... the worker gets paid before they provide their service... if they don't complete it within the agreed period, the hirer gets their money back.

Date of experience: June 28, 2017
New Jersey
4 reviews
20 helpful votes
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There are idea how to steal employee money at freelancer.com. I was its victim. I share it for employees to never user "hourly" billing.
So, when you create hourly project, you set price per hour and how much hours you permit to spend during a week. So, lets say, you have 4-hours project, you set $10 per hour, and you expect to spend $40 max.
However, freelancer.com hourly limits are BULL$#*!. These limits are not enforced. So, employee can manually add hours and you will be FORCED to pay them.
So, now employee adds 100 hours manually and your credit card is charged for $1000 now, even you set limit to $40 and never expected this fraud.
It is how it works. Freelancer.com encourages fraudulent guys to cheat the system by creating of limits (so you think you are protected) and making these limits not working (so fraudster can charge you as many money as he wants).

Date of experience: June 28, 2017
Tennessee
4 reviews
10 helpful votes
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Random charges
June 25, 2017

I signed up for freelancer a month ago and haven't gotten anything out of it. That's not the problem. Two days ago I got charged 30 dollars for some random $#*! upgrade I wasn't even aware of. They didn't send any type of notice before taking the money out of my account. I've emailed the support team twice and they still haven't replied about my refund.

Date of experience: June 23, 2017
Australia
1 review
3 helpful votes
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I'm a genuine person who provides a service on the site and HALF the people I have dealt with are thieves and they won't pay. The site is not worth your time and effort. The chances are that you won't get paid and that people will lie and say you didn't complete the project even when you did, and on brief. The site should be shut down. In fact all of these sites should be shut down. I'm closing my account. It's not worth my time when the only people who assign projects are thieving scumbags.

I've completed at least 40 projects and only been paid for 20. Avoid this site.

Date of experience: June 22, 2017
Poland
1 review
2 helpful votes
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25th May they agree that beaucause of system's bug they took from our credit money a quote which they shouldn't. 28 th May they send me and email - they refunded amount X to our credit card BUT - we have to wait 10-15 business days. It is 21Th of June and still nothing. We are waiting for refund, they don't answer for my email. NEVER AGAIN! Be aware!

Date of experience: June 21, 2017
Philippines
1 review
5 helpful votes
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Bad site
June 22, 2017

Worst! Site. I hate this site,, You will regret if you signed up...

Date of experience: June 20, 2017