FreelancerReviews 20,202

Stay away! They WILL steal your money. In my case $2100 of it. Their payment system is so confusing, and they don't call it payment but milestones. Also, there is no customer service to resolve issues with, no 1-800 number, nothing. You have to go via email, and it leads nowhere as they will not give you your money back no matter what your argument. And, neither will your credit card company. I'm so upset I used this site it's not even funny. $2100 is a lot of money for no work done! PAY ATTENTION - they are out of Australia so you have zero recourse. Good luck!

NEVER EVER EVER use this site. You will regret it. When you accept work, they take a fee from you right away, (usually 10% of what the employer is supposed to pay you). The problem with this is the employers never give you work or respond. I've had over $100 in project fees taken from me. Not to mention the monthly fee of being on the site. Once i contacted customer service they basically told me it was my fault for not knowing any better and that they couldnt do anything for me.

No privacy. There is no control for you as an user to your own information once you get an account. I had a dispute over a job I did, an actually instead of getting paid for it, now I need to pay freelancer 15 dollars so I can get closed my account! Which is not a lot. But I am broke. Plus because of this dispute I have terrible reviews over the internet not only on freelancer but in search engines all over like google. Not only do I have to pay them back for a job I did, but know I can't get a job thanks to the publicity they had made me over the internet. Thank you Freelancer!

Everything started when I opened a claim against them on Paypal, due to a service not being provided properly and also they weren't responding to my complaints.

After escalating the case to Paypal, they straight away kept in touch. Foolishly, I cancelled the claim and here is where my nightmare started. My account has been limited since then and every time I tried to communicate with them, they just didn't reply.

Due to the account limitation, I had money locked on it, projects already paid which I can't download the files and the worst thing: they are chasing one of the freelancers whom worked for me a while ago and trying to play dirty.

Basically they have limited his account as well and the money he had on that time. And now they say that the only way to recover his money is if they convince me to speak directly to them.

This won't happen at all. Now I am only using paypal resolution center to communicate with them. I can see that they don't give a damn about paypal (they never post messages there), but I am taking this very seriously.

The feeling I have is the same I've seen everywhere else: they just want to make a huge profit and not worry about doing their obligations.

I hope paypal acts in a decent way, being reasonable and not weighting the amount of money they make out of freelancer.com.

The site comes off as very professional and a base for freelancing artists. But it's actually everything you need to stay away from, IF you wanna do freelancing.
The site offers no protection for the customer whatsoever, so you can get scammed by either posting a project or by accepting one. Because they claim to be "just a platform", and that users deal among each other. But they limit communication and offer ZERO security for the users and their interests. They make money regardless of who loses (and the user is the loser. Every time.)

Sounds an awful lot like a scam.

Freelancer.com is the worst platform ever and has poor support and engineering team ever. Let me explain in my situation in more detail, almost 7 months ago I had done a project on freelancer.com and my reviews was 81 or 82 but after completion of that project my reviews get missing and reach from 82 to 72, Now you guys can imagine since last 7 months I am requesting them via creating tickets and live chat but no one is ready to solve my huge issue. Due to missing issues I have been faced a lot of loss and unable to get proper projects, last 7 months my reviews are missing and I'm bearing huge loss but they still are not willing to fix the issue not even ready for a compensation. Guys stay away from this platform, it's fraud, a non-serious bunch of people running this stupid platform where any fraud client can come and after completing work can claim a chargeback, my loss is 3400$ in the chargeback from fraud clients due to incorrect freelancing.com polices.

I need to inform society: on the Freelancer.com all bids are visible for everyone. And indexed by Google and other Search Engines. Screenshot attached.

Dear, all.
Please check this:
https://www.freelancer.com/u/gertheine.html

This is my freelancer account.

This site would close its members account with unknown reason, when he submitted user's ID verification document.
Once they closed the account, they never explain about the reason.
Just say, "You violated our TOC".
And at the same time they take the money in his balance.

This is very unreasonable thing.
Whenever I contact the support team agent, they often used to say I violated their TOC, but couldn't tell what it is exactly.

It seems freelancer site is scammer.

The most certain proof is that they never close the account which doesn't have any money in its balance.

I'm freelancer on this site from 14 years ago. Well 14 years ago and some years after, this site was a gem but year after year things started to go wrong.The main concern of this site is how to squeeze more money from freelancers and employers... nothing else. Any "improvement" brought to the site year by year was actually a worsening.The interface has become difficult to use for experienced freelancers too, not to mention the new ones. There are no options to talk to the employer as they once were. There is no possibility to send a file to your employer as an example when you bid. After bidding, there is a ranking of freelancers bidding on "abilities" but I can say it's a mess. There are freelancers appearing in that list who probably do not know to hold a correct mouse in their hand. I have hundreds of reviews in which employers describe me "extremely fast with extremely high quality," but in the last year, after the famous changes mentioned above, I have not been able to get a job from 1 year ago even i pay premium member plan and I bid every day. A lott of "fake" posted jobs too. I am very disappointed with this site.

Hello

We have very bad experience now a days with freelancer.com. We have done a project ( https://www.freelancer.in/projects/php/Modify-plugin-Ultimate-Affiliate-Pro/) with freelancer where we have done all our work but client is not happy with the work and he keep assigning new tasks which were out of scope.

We decided to go with 100% money back option which we normally do for all our business that if client is not happy give him 100% money back and even we paid 75$ fees of freelancer which even we keep on our head so client event not needed to pay 1$.

Now still client had given us bad feedback and freelancer is not responsible to even simply remove / hide it from the profile. We tried to contact them many times and they simply give us some illogical thoughts. We even finally asked them to allow us to give our respond to client's feedback what is our experience then they even not answerable for that.

If we talk about any system like upwork.com or any product selling site like envato where if we make 100% refund either system remove feedback automatically or they do it manually. But freelancer simply dont ready to understand it and we are loosing our business due to this project everyday but they simply dont care.