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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great facility
August 6, 2017

Enjoying a great facility to bid early or sometimes bid first. Helps me to impress employer early with few bids or no bids for the project.

Date of experience: August 3, 2017
Pakistan
2 reviews
0 helpful votes
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Dispute resolution help
August 4, 2017

Freelancer support desk is very active to timely aware and support writers regarding better way to resolve disputes.

Date of experience: August 3, 2017
Turkiye
1 review
0 helpful votes
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I like work during Freelancer, high profit, many clients see your work and big companies

Also help you to make teams to make different projects

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Quick and helpful
August 4, 2017

It was very good experience with support. They are quick and guided well with good knowledge about the process.

Date of experience: August 3, 2017
Hitesh B.
India
1 review
0 helpful votes
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The site is great, but I always face issues when employer are unable to release milestone. Sometime they end up having duplicate milestone.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Freelancer has been a great source of income for me! I love the way it works and I have never had any problems with it.

It provides me a great platform to interact with my clients and get them to pay on the lowest website commission anywhere over the internet.

Furthermore, it saves you a lot of trouble from by keeping some checks on fraudulent clients and gives you the best clients from the world.

I would refer freelancer.com to anyone who is entering into this world of freelancers.

Best of Luck
Saad

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Good support! Sandra was great
August 4, 2017

Sandra was a great help! Keep it up... Thanks for the assistance. Hope to get authentic projects going further.

Date of experience: August 3, 2017
Colombia
1 review
0 helpful votes
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I've worked almost 9 years on Freelancer.com and can really say that their team and professionals are very capable of solving any issue or doubt in a prompt manner. The website is tryly a life-changing experience.

Date of experience: August 3, 2017
Australia
1 review
0 helpful votes
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Milestone refund
August 4, 2017

I have questions about the cancellation of the milestone payment. I don't intend to create 2 milestones. Antoinette B. Was very helpful and friendly. She answered my questions and helped me process a refund.

Date of experience: August 3, 2017
Singapore
1 review
0 helpful votes
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Great experience
August 4, 2017

Freelancer had been a pleasure to work with. The support team has been excellent and the processes smooth.

Date of experience: August 3, 2017
India
1 review
1 helpful vote
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Excellent experience
August 4, 2017

It's really amazing to work with Freelancer and their team. Very supportive and there are many projects to choose from. Thank you!

Date of experience: August 3, 2017
Viet Nam
1 review
0 helpful votes
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Changed my Life
August 4, 2017

As an Indian, I almost felt constrained by my domestic boundaries as far as work and pay were concerned. However, Freelancer has helped me transcend that boundary and has helped me work with people from around the world and be paid what I know I deserve for my work on an internal scale.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Good experience
August 4, 2017

Good experience with freelancer.com. High; y recommended every one who is looking to get an online career

Date of experience: August 3, 2017
India
1 review
0 helpful votes
Follow Saurabh M.
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Freelancer has helped us connect with clients from all over the world. It also ensures fair dealing between the parties.

Date of experience: August 3, 2017
Australia
1 review
0 helpful votes
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No problems with the Freelancers I've used for jobs it's just the platform and poor customer service from Freelancer. They're happy to take payment and their clip of the ticket but don't bother helping with any issues. Absolute mercenary organisation!

Date of experience: August 3, 2017
Ireland
1 review
0 helpful votes
Follow rinacka a.
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I have done a massive mistake choosing freelancer.com I want to give you a warning and tell you ONE EXTREMELY important thing- don't be trusting and naive as i was... Don't rely on freelancers as i did. Be AWARE that freelancer.com never checks their background or info that they show on heir profiles. They'll tell you they re designers, they tell you they do websites etc. I have caught a good few people lying... I have checked a few of them and was really shocked!... Very often they say they do website-but have you notice they don; t even display the address of the website? Why? Because they lie. They could even say and display the url, but it's not always them who did it. Trust me, i was too naive and trusting, wasted so much of my precious time and energy... and got even sick of all this...
I'd say its better to get somebody local to get to complete the job.Al least if things go wrong-you can go and see them. What can happen on freelancer.com is just you loose money. The admin isn't on your side! All they care is to make money! I tough i would get a job at a good price, unfortunately i haven't got anything done, but lots my money, my time and energy!
I use another website... and find it much better that this.
Look after yourself-nobody else will. Be careful what you choose... as you can simply get into situation i did. I hear more and more people are down with their services...
And the last thing. Reviews. Don't hope and thing they are honest. They get reviews from each other, friends and family... Reviews don't guarantee a good job. Unfortunately, but that's the reality:(
Best of luck whatever you do ;)

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Excellent
August 4, 2017

The best freelancing experience I'm having.
I'm just loving it.
The freelancer staffs are really cooperative and helpful.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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A+ Support team
August 4, 2017

I love freelancer company and their freelancing team because they give time in understanding a problem and resolve matter quickly. No other freelancer company doing this sort of support.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Great experience
August 6, 2017

I am working on freelancer from last 7 year. I am a house wife and this website is a great source of income. It is a highly authenticated website and there are a lot of projects here.

Date of experience: August 3, 2017
India
1 review
1 helpful vote
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Amazing website
August 4, 2017

Amazing website you Get work according Skill. Us Quick Job.
Fast customer support. Daily withdraws.

Date of experience: August 3, 2017