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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Croatia
1 review
0 helpful votes
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Freelancer Programs
August 4, 2017

Avery from Freelancer contacted to offer me a program they're offering on their platform. They were very professional, helpful and communicative. Most of my experiences with Freelancer's staff in different areas are so far good, I'm always left with an impression that they are professional.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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I have been using this site since 2009.
Earlier site was less attractive but more friendly to use.
Now some of the things like completion rate is against provider because sometimes many clients just put the bad review with incomplete project because either they were asking something that was not in the project requirements or their clients changed the requirements but in each case it goes against provider and that is not good.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Good Projects
August 4, 2017

After being preferred freelancer we are getting quality projects to bid, that one is different case we are still not able to award a project but the projects we are getting of high quality

Date of experience: August 3, 2017
RU
1 review
0 helpful votes
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This is an amazing site where every minute there are tens and hundreds of new projects. For customers there is a system of financial security, a comfortable system of communication with the freelancer. For freelancer developed various packages (monthly Subscription), loyalty systems, system of interim payments, and more. Support in the shortest possible time is always ready to help solve the problem. Thanks to the site administration for their hard work!

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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I am working on this Plate form since last 1 year. I am so happy that I found it. I am working here as a full time job not as a part timer. And so for best experience in my designing life. Everything is going smoothly. Thanks to Freelancer.

Date of experience: August 3, 2017
Turkiye
1 review
3 helpful votes
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Big loss I faced due to FL policy
August 6, 2017

I had a customer last year to whom I delivered a long time work worthed about $2,700.1 or 2 months after the job was delivered, I suddenly had my account blocked and all amount paid reversed.
I asked FL several times about clear explanations, but did not have a satisfactory response. This situation lasted about 10 months, then I received an email stating that the amount was reversed to my client's bank due to fraudulent activity. Who made it? I don't know.
Furthermore, my client's account was blocked and I can't contact him. I asked FL to give me his contact details, but did not have any support.
At the end of the day, FL charged me all the losses associated with this fraud. I was completely dissatisfied with this approach, as a top-rated reputable freelancer here...
I lost $2,700 and the client had received the job with zero cost. FL did only punish me, as a freelancer doing his job honestly. This is unfair at all.

Date of experience: August 3, 2017
Pakistan
1 review
1 helpful vote
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Best Freelance Marketplace
August 4, 2017

I have been working here since last couple of years. I am so happy today, to see myself at the level i even dreamed for and its just a start.
My earnings are more than twice, what other developers of my experience getting in the local market.
All because of this platform. Huge number of clients. Great Recruiter projects and brilliant 24/7 support.
Thank You Freelancer for everything

Date of experience: August 3, 2017
Colombia
1 review
0 helpful votes
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Issue Resolved very fast
August 4, 2017

I had issues trying to authenticate my CC because my CC was charged twice and I tried to type the first charge (the second one havent arrived yet).

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Excellent
August 4, 2017

It has been great to be a part of freelancer.com
I am thankful to you all for giving me a platform where I can work and explore my skills.
Thanks a lot.

Date of experience: August 3, 2017
NL
1 review
0 helpful votes
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Best freelancing job portal.
August 4, 2017

Within two years I have completed 200 jobs with 100% completion rate. One of the best services of freelancer.com is 'recruiter service' which help you to get big jobs, helps to complete using its policy terms.

If someone starts working on it regularly then I am sure he/she will get the result within few days.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Best freelancing site
August 4, 2017

I work on daily basis in Freelancer.com. 50% of my revenue comes from Freelancer.com. They have very helping support staff and their PF program helps best freelancers to grow. I will recommend this site to everyone who wants to start freelancing.

Date of experience: August 3, 2017
BA
1 review
0 helpful votes
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Awesome Support
August 4, 2017

I have contacted Preferred Freelancer Support regarding some of my concerns and the communication with Allie A. From the Support was one of my best experiences I had in last 1-2 years. Very detailed, provided clarity in communication and super helpful. Thanks a lot!

Date of experience: August 3, 2017
GB
1 review
0 helpful votes
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Really Love & appreciate their services they are constantly keeping it up to date & secure. Before i was working on upwork but when i explored freelancer then i never logged in back to upwork. Because freelancer was what i was looking for! Highly Recommend Freelancer Platform to all freelancers & Employers. Specially Preferred Freelancer Program is the Best ever Offer of freelancer Platform. Great PFP (freelancer Staff) they are very professional love all of them. There are few things need to update in terms and conditions that is (reversal of milestone payment. This is the only problem i faced here on freelancer. My payment reversed on employer actions of breaking platform policies) everything else was Perfect.

Thanks Freelancer

Date of experience: August 3, 2017
Bangladesh
1 review
0 helpful votes
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A Great Marketplace
August 4, 2017

Freelancer.com is a great marketplace. But it has some problems. There is a lot of fake projects maximum posted by Indians. Freelancer should take care of it. As well as there is another problem "Reverse". After job completion the given payment by client has been reversed. I think it should be solved. Others are good to me. Thanks Freelancer to provide us a great opportunity to work with you.

Date of experience: August 3, 2017
Bangladesh
1 review
0 helpful votes
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Withdraw problem
August 4, 2017

I had the pleasure of receiving support from Jake S., and I must say he was extremely helpful and professional. He listened carefully to my concerns, I really appreciate his support and highly recommend him as a valuable member of the freelancer support team!

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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My association with Freelancer is approximately 4 years long. Freelancer is a great platform for those looking forward to utilize their talent and earn income.

I get most of my projects through Freelancer and this platform is helping me give shape to my dreams.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Amazing experience
August 4, 2017

I got amazing experience while getting preferred freelancer badge. It really made me so profit and gained so many long term clients. Thanks Freelancer.com for such amazing experience here.

Date of experience: August 3, 2017
Romania
1 review
0 helpful votes
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Freelancer Staff Interaction
August 4, 2017

Macall C. Has provided me with information about becoming a Verified freelancer, detaling the benefits and explaing the verification process. Very nice and informative interaction as always.

Date of experience: August 3, 2017
Indonesia
1 review
0 helpful votes
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Great person
August 4, 2017

Nice talk, No hesitant and such a great person than others. In other word "YOU ARE DOING SUCH A GREAT JOB "

Date of experience: August 3, 2017
South Africa
1 review
0 helpful votes
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I have been a Freelancer for the past 4 years. If you have above good sought after skills, are prepared to put in effort and is not after a quick financial solution, this platform can provide you, after time, with a good income flow.
Like any crowd sourcing website, you have to learn that there are "employers" who are not what they seem and can frustrate you and waste your time. You need to be able to identify those as good as you can and avoid them.
Can Freelancer.com improve? Which employer can not? It will help if they add some verification (event just email verification) for employers, prior to allow them to post projects.
Overall, Freelancer.com has helpful staff and their system do support and report hard working contributors. To a great extent, it is up to you to make it work.

Date of experience: August 3, 2017