Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
26 helpful votes
Follow Mostafa M.
Unfollow Mostafa M.
Share Review
Report Review

It's really not fair that you have a weak situation when it comes to money with the employers. Many times after completing a project the employer takes the money back from the site, and the annoying part is sometimes the employer asks to return his funds because of a problem from the site itself, Also it's not fair that the employer can make a refund easily after he take what he came from. The reason why i'm saying that you don't respect our time because you always return that payment from our money and you don't even return the fee we paid for these projects.

Another complain that sometimes you are trying to make a better service but you forget about making an easy service, for the employers or for the freelancers. I understand the security reasons but at least try to make it easy for someone when he has problems on the site to solve it during the support team.

Sometimes i don't get right solution to my problem with the support team, they even sometimes don't reply on me. The quality of the chat support is somehow poor, we usually like the chat to get a quick answer but sometimes i feel they are not experienced enough to reply.

Other than that i think it's a good marketplace and i usually recommend it to friends.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
Follow Ashish J.
Unfollow Ashish J.
Share Review
Report Review

Freelancer marketplace is awesome for the freelancer/companies to expand their business through this platform.

It's very helpful and easy to for the user/employer.

I love this platform!

Date of experience: August 3, 2017
India
1 review
0 helpful votes
Follow FINGERR P.
Unfollow FINGERR P.
Share Review
Report Review

Feeling Awesome Being A Freelancer
August 4, 2017

I started my career as freelancer in 2009 with lot of doubt. But It's a life changing opportunity from 2009 to 2014, Earned lot of money, Formed a team and always busy with project. But after many changes in freelancer.com, ie acquisition of scriptlancer website and many other websites, Competition become too much and frankly speaking, Nowadays getting a project for a month become very hard. My team from 15 become 3 members. Struggling to get projects and almost 8 years past. I do agree, I wouldn't get this much comfort within short period with-out freelancer.com. At the same time, I have started re-thing, what to do next.

Date of experience: August 3, 2017
India
1 review
1 helpful vote
Follow Apurv S.
Unfollow Apurv S.
Share Review
Report Review

Great support staff and recruiters
August 4, 2017

Freelancers have very good support staff and recruiters who entertains clients and freelancers very effectively and fast. We are very happy to use this platform.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
Follow Shafaqat A.
Unfollow Shafaqat A.
Share Review
Report Review

Excellent
August 4, 2017

Excellent Experience! I am satisfied and really happy working with freelancer.
I appreciate all efforts.

Date of experience: August 3, 2017
Serbia
1 review
0 helpful votes
Follow Arsen P.
Unfollow Arsen P.
Share Review
Report Review

Good as you need
August 4, 2017

For few years I work on Freelancer. There were few glitches, but overall good place to earn money working from home.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
Follow Manoj K.
Unfollow Manoj K.
Share Review
Report Review

Fully secure freelancing platform
August 4, 2017

We working with freelancer since last two year, it was a great journey, we getting valuable clients and quality business

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
Follow Abuzer A.
Unfollow Abuzer A.
Share Review
Report Review

Amazing Experience
August 4, 2017

I have been using Freelancer.com for many years now, And it has changed my life in a very good way. I prefer the freedom of working at any time and from any where. Thank you Freelancer.com

Date of experience: August 3, 2017
India
1 review
1 helpful vote
Follow Komal S.
Unfollow Komal S.
Share Review
Report Review

Great platform to work world wide
August 4, 2017

Its a wonderful platform to work and manage clients worldwide.Freelancer.com has given an opportunity to work independently as well as to work on international clients.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
Follow Ashwani S.
Unfollow Ashwani S.
Share Review
Report Review

After using freelancer.com my business skyrocketed!
Keep up the excellent work. Freelancer.com is awesome!

Date of experience: August 3, 2017
Serbia
1 review
0 helpful votes
Follow Bujar D.
Unfollow Bujar D.
Share Review
Report Review

Amazing
August 6, 2017

I enjoy working on Freelancer. A lot of opportunities come everyday. Good profit as well. Highly recommended.

Date of experience: August 3, 2017
BA
1 review
0 helpful votes
Follow Boris D.
Unfollow Boris D.
Share Review
Report Review

Freelancer.com
August 6, 2017

If you work hard and you are honest, you will succeed! You have many jobs, but always take ones you can finish!

Date of experience: August 3, 2017
Kenya
1 review
0 helpful votes
Follow Harry F.
Unfollow Harry F.
Share Review
Report Review

I joined Freelancer in 2015 and since then I have never looked back. Being a person who travels a lot, it has become really convenient to work with. There are many jobs on Freelancer and the Freelancer staff is always willing to assist. I would highly recommend first timers who are interested in freelancing to try this service. Its also easy to use once you understand the interface.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
Follow Shahul H.
Unfollow Shahul H.
Share Review
Report Review

Great Life with Freelancer!
August 4, 2017

It has been a fantastic experience with Freelancer these years. Freelancer has become part of my life and I have grown from an individual to a company which is capable of serving clients all around the globe. Freelancer is undoubtedly the most easier and convenient work sites on the internet. Every day is a learning experience and we have the support team helping us in every step we move forward. Love you guys!

Date of experience: August 3, 2017
India
1 review
0 helpful votes
Follow Lakhwinder K.
Unfollow Lakhwinder K.
Share Review
Report Review

I appreciate the fact that Freelancer.com cares for its Freelancers, compared to its rival Upwork. Upwork has a bad reputation for being very much employer biased. This is not so much case with Freelancer.com
I feel Freelancer.com cares both about employers and freelancers.
Although I believe there is scope for improvement in some areas, since in terms of quality of jobs, its competitor wins the battle.
Feedback: The no. Of words limit in the new multi-step bidding process should be increased to 1000 from existing 200, as 200 words are very less and its impossible to write a proper bid in 200 words.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
Follow Pradipta D.
Unfollow Pradipta D.
Share Review
Report Review

A real nice workplace
August 4, 2017

I left my daytime job 4 years back, with an urge to do something by myself. I must acknowledge the role of Freelancer.com in realizing my dreams. It provided me the platform to get better and come face to face with my abilities and weaknesses, and showing the potential I have. Easy to follow guidelines and top notch support has made it smoother. I sincerely thanks Freelancer for being such a nice workplace, and I enjoy opening the site everyday for new challenges. Thanks a lot!

Date of experience: August 3, 2017
India
1 review
0 helpful votes
Follow milendra j.
Unfollow milendra j.
Share Review
Report Review

Such a Amazing Platform
August 4, 2017

Hi,

Freelancer platform is good for our Life system, platform gives me lots of projects I LOVE to work within Freelancer system.

Thank you

Date of experience: August 3, 2017
India
1 review
0 helpful votes
Follow Mithil C.
Unfollow Mithil C.
Share Review
Report Review

Your platform is my Base
August 4, 2017

I started with small small work and today I m very good position only be cause of freelancer platform. I am sure its really useful for any one who want to start new business or grow business. Loved it.

Date of experience: August 3, 2017
BA
1 review
0 helpful votes
Follow Goran K.
Unfollow Goran K.
Share Review
Report Review

Good
August 4, 2017

So far everything was Good, didnt have any issues considering payment and customer service, im satisfied for now to be a part of Freelancer.com

Date of experience: August 3, 2017
India
1 review
0 helpful votes
Follow amit p.
Unfollow amit p.
Share Review
Report Review

Awesome platform :)
August 4, 2017

I have been working on freelancer from 3 years I left my job as I can work and earn more from home. Thank you freelancer.com

Date of experience: August 3, 2017