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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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Payment mishap
August 4, 2017

I had chosen the wrong membership and Peggy was great, solved my issue with a wrong membership selection and was very polite. Thank you very much.

Date of experience: August 4, 2017
NL
1 review
0 helpful votes
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Excellent
August 4, 2017

Its been like 5years since I am on Freelancer and it has been a great website to work on. Excellent is the only word I can use to express my gratitude.

Date of experience: August 4, 2017
Mexico
1 review
0 helpful votes
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Great support!
August 4, 2017

Awesome support from Antoinette solved my issue without any delays.
Would 100% choose her again to assist with my problems if I got the chance.

Date of experience: August 4, 2017
India
1 review
1 helpful vote
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Worst platform
August 6, 2017

I have horrible experience at freelancer.com. This website just ripe you off. Their fees are not justified. Customer support is worst. Over all experience is worst!

Date of experience: August 4, 2017
India
1 review
0 helpful votes
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Excellent support.
August 4, 2017

Stephanie M. Is really helpful and resolved the issues easily I had. Thank you so much for your kindness.

Date of experience: August 4, 2017
Minnesota
1 review
0 helpful votes
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Great platform
August 4, 2017

I have been working on Freelancer for more than a year, and I am loving it. It's a great way to earn extra money by doing what you love, but I am still a bit wary of going full-time.

Date of experience: August 4, 2017
Canada
1 review
0 helpful votes
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Assistance
August 4, 2017

Everything was done professionally and quickly. All my questions were answered promptly and a resolution to my questions was found.

Date of experience: August 4, 2017
Morocco
1 review
0 helpful votes
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Noah is good Person helping us to get the best way to get work using freelancer.com services, I'm happy to have good communication with him. Thankyou Noah.

Date of experience: August 4, 2017
Bangladesh
1 review
0 helpful votes
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Excellent system.
August 4, 2017

This system is really helping the skilled freelancers to get more jobs. Thus is really a very good system.

Date of experience: August 4, 2017
Armenia
1 review
0 helpful votes
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I work there since 2011 support here work smart and always try to help freelancers on their need not like Upwork.com who just do what wind blow to their head

Date of experience: August 4, 2017
Pakistan
1 review
0 helpful votes
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Reliable Source of Work
August 4, 2017

I have been work on freelancer.com from past 10 years and my whole business depends on this site. I must say it is one steady stream of business which never let us down in years. Truly Awesome

Date of experience: August 4, 2017
Spain
1 review
0 helpful votes
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The world in your hands
August 4, 2017

5 years since I joined and it gets better with time. I never expected to have an international portfolio as I have now, which is awesome for any professional.

Date of experience: August 4, 2017
Bangladesh
1 review
0 helpful votes
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Excellent
August 4, 2017

I have been used this platform since 6 yrs and I am very satisfied with their services. All staffs are very helpful and response quickly for any issues. I would highly recommended to others for using their services. A++++++++

Date of experience: August 4, 2017
Greece
1 review
0 helpful votes
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Issue with my verification process
August 4, 2017

Carmen A. Was extremely helpful and solved my issue. The issue was not easy and required communication with the verification team. Carmen was very professional and polite. Carmen, you rock!

Date of experience: August 4, 2017
Ukraine
1 review
0 helpful votes
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Great experience
August 4, 2017

We are enjoyed being a preferred freelancer. Freelancer staff works with us and helps us to being awarded to projects.

Date of experience: August 4, 2017
India
1 review
0 helpful votes
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Experience.
August 4, 2017

My experience has been good so far as a preferred freelancer.
I haven't got many projects with the program. But I am trying to make my profile better.

Date of experience: August 4, 2017
Canada
1 review
0 helpful votes
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Top Freelancing Site
August 4, 2017

I have found that Freelancer.com is a solid site for home based freelance work. The support given from the site is great and the fees are reasonable compared to some competition. Seems to have a competent client base as well and I have had much success on this site.

Date of experience: August 4, 2017
Pakistan
1 review
1 helpful vote
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Verified Freelancer
August 4, 2017

Noah is a great freelancer staff which has great communication and coordination skills, i admire his understanding and co-operation.

Date of experience: August 4, 2017
North Macedonia
1 review
0 helpful votes
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Best working platform ever
August 4, 2017

I all most work for one year here and that is amazing. I make more money than my primary work as a dentist. This platform gave protection and safety for employer and for designer. Can not be chided. I love freelancer and I will continue to work here.

Date of experience: August 4, 2017
India
1 review
0 helpful votes
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Its always great working with freelancer.com. A lot of opportunity is there for everyone. And we always have something creative to do which makes us to grow. Just one suggestion that freelancer.com must have a limit on number of bids allowed on a project.

Date of experience: August 4, 2017