Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
Follow Lloyd B.
Unfollow Lloyd B.
Share Review
Report Review

THANK YOU SO MUCH SANDRA
August 5, 2017

She is a good customer service. She helped me a lot, i dont know what to say but thank thank you for the help. She provided me to much help

Date of experience: August 4, 2017
Egypt
1 review
0 helpful votes
Follow Ann E.
Unfollow Ann E.
Share Review
Report Review

Great
August 5, 2017

Great help the customer support agent was very helpful ada nice talking. Very clever in his work. Polite very helpful

Date of experience: August 4, 2017
Germany
1 review
1 helpful vote
Follow can m.
Unfollow can m.
Share Review
Report Review

Thank you
August 5, 2017

Thanks a lot nice workthanks a lot nice workthanks a lot nice workthanks a lot nice workthanks a lot nice work

Date of experience: August 4, 2017
Peru
1 review
0 helpful votes
Follow jean-louis M.
Unfollow jean-louis M.
Share Review
Report Review

Review
August 7, 2017

Globally, I'm pleased with Freelancer excepted that I'm waiting for 3 days a help from the support service to solve an issue I have with a client. Also a few months ago, I was totally disappointed by the way you managed an issue I had with an incoherent and disorganized client. You didn't even read the documents I sent you as a proof of my compliance with the work I had to complete!
Observing Upwork and you when there is the need to solve an issue between a freelancer and a client, I understand that you give always the preference to the companies at the expenses of the freelancers and that's a pity because I don't trust you much now.

Date of experience: August 4, 2017
India
1 review
1 helpful vote
Follow SenthilRaja R.
Unfollow SenthilRaja R.
Share Review
Report Review

Great site
August 5, 2017

Freelancer.com is a great market place. No one beet freelancer.com. Always freelancer.com is top. Very user friendly site. Please do best mobile app. Now mobile app working slowly. Otherwise perfect!

Date of experience: August 4, 2017
Peru
1 review
0 helpful votes
Follow Yoseph P.
Unfollow Yoseph P.
Share Review
Report Review

I've been given many projects
August 5, 2017

I've been given many great projects with the Preferred Freelancer Program, most of the best clients look for Exclusive Freelancers so it's a pleasure to be part of it.

Date of experience: August 4, 2017
Bangladesh
1 review
0 helpful votes
Follow Muhammad W.
Unfollow Muhammad W.
Share Review
Report Review

Best Freelancing Site.
August 5, 2017

Best Freelancing Site.
All is available here and easy here but only withdrawal method in Bangladesh is very hard.

Date of experience: August 4, 2017
California
1 review
0 helpful votes
Follow Mike O.
Unfollow Mike O.
Share Review
Report Review

Great Experience!
August 5, 2017

There is a plethora of work offered on freelancer, and most are willing to work with you. I've had very little problems with employers and customers in the years I've used freelancer.

Their preferred freelancer program also helps give you extra work!

Date of experience: August 4, 2017
India
1 review
0 helpful votes
Follow Srirajan S.
Unfollow Srirajan S.
Share Review
Report Review

Very good chat support
August 5, 2017

I got wonderful support in the chat. It saves my waiting time. I thank the support representative for his wonderful support.

Date of experience: August 4, 2017
California
1 review
0 helpful votes
Follow justin r.
Unfollow justin r.
Share Review
Report Review

Refund assistance
August 5, 2017

Ralph m. Was able to quickly solve my situation and reverse money that was going to be stuck in my account.

Date of experience: August 4, 2017
RU
1 review
0 helpful votes
Follow Roza D.
Unfollow Roza D.
Share Review
Report Review

Nice
August 5, 2017

I have very nice experience with Freelancer. The only thing that bothers is that Freelancer stuff sends me random Recruiter projects - 9 out of 10 are not related to my language pair which is English-Russian. So several times a day receive offers to bid for Japanese, Chinese, Italian, etc projects. This just takes away my time. Can you please deal with this while still letting me stay a Preferred Freelancer?

Date of experience: August 4, 2017
Bangladesh
1 review
0 helpful votes
Follow Salauddin S.
Unfollow Salauddin S.
Share Review
Report Review

Freelance change my life. Right now i able to spend great time with my friends & family. But my earning still growing up. Thank you guys

Date of experience: August 4, 2017
India
1 review
1 helpful vote
Follow Zaiyan K.
Unfollow Zaiyan K.
Share Review
Report Review

Amazing Experience
August 5, 2017

Freelancer has given me a platform to showcase my talent, passion and has helped me earn a living at the same time

Date of experience: August 4, 2017
Egypt
1 review
0 helpful votes
Follow Mina Y.
Unfollow Mina Y.
Share Review
Report Review

Great help!
August 5, 2017

Mary from membership team has helped me in a great, and fast way to renew my membership in a correct way using existing offer.

Thanks a lot

Date of experience: August 4, 2017
Germany
1 review
0 helpful votes
Follow S f.
Unfollow S f.
Share Review
Report Review

Great freelancing site
August 5, 2017

A great platform for my translation services.
Great interface, fast withdrawals, great experience!
Great customer service.

Date of experience: August 4, 2017
Bangladesh
1 review
0 helpful votes
Follow imrul h.
Unfollow imrul h.
Share Review
Report Review

Good
August 5, 2017

Freelancer marketplace is good of other marketplace. And that's support is very good. I am happy. I want to work everytime with freelancer.

Date of experience: August 4, 2017
India
1 review
0 helpful votes
Follow Aanand S.
Unfollow Aanand S.
Share Review
Report Review

Great customer support
August 5, 2017

Freelancer has one of the best customer support I have ever come across. Its a shame the review can have only 5 stars :)

Date of experience: August 4, 2017
Ukraine
1 review
0 helpful votes
Follow Julia K.
Unfollow Julia K.
Share Review
Report Review

Great website! Thanks to Freelancer.com I got a lot of professional opportunities and showcasted my talent. Thank you, Freelancer.com!

Date of experience: August 4, 2017
India
1 review
0 helpful votes
Follow Ram S.
Unfollow Ram S.
Share Review
Report Review

Happy to work with freelancer
August 4, 2017

I run more than 15 people team company. I am thankful to freelancer.com and recruiter. I like the system how the process work

Date of experience: August 4, 2017
Argentina
1 review
0 helpful votes
Follow Juan O.
Unfollow Juan O.
Share Review
Report Review

AMAZING
August 4, 2017

From the first day I joined Freelancer, I only had good news. It is an excellent platform to grow professionally.

Date of experience: August 4, 2017