Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
Follow carlos m.
Unfollow carlos m.
Share Review
Report Review

Automatic status fors jobs
August 29, 2017

I was asking for automatic messages frelance sent you when paid, no realy correct.

Service was good answers clear.

Date of experience: August 28, 2017
New York
1 review
0 helpful votes
Follow David B.
Unfollow David B.
Share Review
Report Review

Great Chat - Problem Fixed Fast
August 29, 2017

Ralph M. Responded quickly, understood the issue I was having and suggested a solution which worked first-shot. In and out quickly and successfully. Thank you!

Date of experience: August 28, 2017
Pakistan
1 review
0 helpful votes
Follow Nadeem S.
Unfollow Nadeem S.
Share Review
Report Review

I approached to the support team for assistance regarding my query about the replenishment and deduction of bids. Maine assisted my in a great way and solved the issue immediately. Thank you for your always great support.

Date of experience: August 28, 2017
Japan
1 review
0 helpful votes
Follow Gaurav K.
Unfollow Gaurav K.
Share Review
Report Review

FeedBack for Josie
August 29, 2017

Got the prompt response from Josie and she resolved the issue in the least amount of time.
Appreciate her quick help.
Keep up the good work Josie.

Date of experience: August 28, 2017
Spain
1 review
0 helpful votes
Follow Carol G.
Unfollow Carol G.
Share Review
Report Review

Great support
August 29, 2017

Assisted me in finding the solution i needed: the support was very quick, very professional, kind and straight to the point.

Date of experience: August 28, 2017
Serbia
1 review
0 helpful votes
Follow Nikola V.
Unfollow Nikola V.
Share Review
Report Review

Freelancer is a rather confusing and clunky site, I have often had problems with it but none so great as when I couldn't withdraw my hard earned cash. That's where Kimberly R. Stepped in - even though I was furious (but controlling myself) she managed to defuse the situation and help me out with a rather confusing quirk in site design. Great job!

PS: These five stars go to Kimberly R. To Freelancer, I would give 2/5 - TOPS!

Date of experience: August 28, 2017
Australia
1 review
0 helpful votes
Follow John O.
Unfollow John O.
Share Review
Report Review

How to cancel a contest
August 29, 2017

Went in to vhat on how to cancel a contest. The reason being that i wasnt content with the designs i received by the due date.

Kayla assisted me in getting an extension instead of a cancellation.

I was happy with the suggestion.

Date of experience: August 28, 2017
Italy
1 review
0 helpful votes
Follow Davide T.
Unfollow Davide T.
Share Review
Report Review

About timing on certification test
August 29, 2017

The operator Stepanie M. Has taken care of my problem and solved it.

Now I know how the certification tests work.

THANKS VERY MUCH!

Date of experience: August 28, 2017
Philippines
1 review
0 helpful votes
Follow sandy c.
Unfollow sandy c.
Share Review
Report Review

Pricesely what i need
August 29, 2017

Precisely what i asked is precisely what i got... thanks much... when my concern will all be settled, i would ask again for help... great service...

Date of experience: August 28, 2017
Portugal
1 review
0 helpful votes
Follow Lucas T.
Unfollow Lucas T.
Share Review
Report Review

First impressions
August 29, 2017

I needed some services, and Freelancer certainly has the choice. Their design is a bit confusing however, pushing you to award projects quickly so they can revenue, but not really giving me option to do things I wished to, like negotiate. That can be not obvious at first. Its a business model I guess, but as they say, Buyers Beware.

Date of experience: August 28, 2017
Norway
1 review
0 helpful votes
Follow Jennifer R.
Unfollow Jennifer R.
Share Review
Report Review

COntact with support
August 29, 2017

Barry was a grear help and saved me alot of money. I was almost desperate when I was awarded a project which not actually existed.

Date of experience: August 28, 2017
India
1 review
0 helpful votes
Follow Chandan P.
Unfollow Chandan P.
Share Review
Report Review

Thanks Alva I. To settle the fees.
August 28, 2017

I am very thankful for this. You are great. You motivate me to work on this platform, I lost all hope when i talk on live chat. Thanks a lot.

Date of experience: August 28, 2017
Turkiye
1 review
0 helpful votes
Follow Furkan A.
Unfollow Furkan A.
Share Review
Report Review

Nice
August 28, 2017

It was real good. I mean, really good. I liked it. Yes, it was good. I mean, real good. I mean, really really good!

Date of experience: August 27, 2017
Mexico
1 review
0 helpful votes
Follow Sergio L.
Unfollow Sergio L.
Share Review
Report Review

Support team excellent work
August 28, 2017

They help me to resolve a fee issue that I had. My employer made an amount mistake and they recover the fee that I had payed wrongly.

Date of experience: August 27, 2017
Canada
2 reviews
0 helpful votes
Follow Michael G.
Unfollow Michael G.
Share Review
Report Review

Very very helpful
August 28, 2017

I was struggling with an issue for a long time and Jon was able to solve it for me. Thank you for your great service!

Date of experience: August 27, 2017
VE
1 review
0 helpful votes
Follow Giselle B.
Unfollow Giselle B.
Share Review
Report Review

Attended concerns
August 28, 2017

I was really worry about a problem that i have with an employeer and i was able to solve all my doubts

Date of experience: August 27, 2017
Texas
1 review
0 helpful votes
Follow Ashley M.
Unfollow Ashley M.
Share Review
Report Review

Overall Great
August 28, 2017

Freelancer.com can really make you a lot of money. I unfortunately don't have the time to devote to bids, as I also work full time and have a two hour commute. From what I got see of the site, I was quite pleased. Much obliged to customer support for their help. Excellent service.

Date of experience: August 27, 2017
Egypt
1 review
0 helpful votes
Follow akram m.
Unfollow akram m.
Share Review
Report Review

It was great experience
August 28, 2017

It was great experience, fast and helpful
Florence was friendly, fast and helpful and solve the problem

Date of experience: August 27, 2017
Bangladesh
1 review
0 helpful votes
Follow MazharulIslam R.
Unfollow MazharulIslam R.
Share Review
Report Review

Awesome
August 28, 2017

The service was great. She resolved my problems smoothly. Great helpline. My problem is totally solved. Love Freelancer.com.

Date of experience: August 27, 2017
India
1 review
0 helpful votes
Follow Renjith P.
Unfollow Renjith P.
Share Review
Report Review

Nice support
August 28, 2017

Nice support from the executive. But Please resolve my issue ASAP by refunding the money. It is my first experience with freelancer site and will come back with more projects only if I am getting proper support for my request.

Date of experience: August 27, 2017