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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Saudi Arabia
1 review
0 helpful votes
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Excellent support
August 28, 2017

Quick and straight to the point, all the answers I needed were received. Kimberly was the assistant and she helped me through everything I needed.

Date of experience: August 27, 2017
India
1 review
0 helpful votes
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Great
August 28, 2017

Crystal N was able to refund Freelancer.com's fraud after about a month of waiting. Nice staff. $#*!ty company

Date of experience: August 27, 2017
Turkiye
1 review
0 helpful votes
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Solved issue immediately
August 28, 2017

Support helped me to modify the feedback that I left to client quickly and issue was solve immediately.
Simple task but quick solution.

Date of experience: August 27, 2017
GB
1 review
0 helpful votes
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For exam
August 28, 2017

After payment I couldn't take the exam so I try to find out. Then it's very helpful Thankyou very much

Date of experience: August 27, 2017
Australia
1 review
0 helpful votes
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Great service
August 28, 2017

Brenda did a great job helping me with my problem :) She was polite, and efficient, and the problem was resolved to my satisfaction.

Date of experience: August 27, 2017
India
1 review
0 helpful votes
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It was very useful and clear information from Barry. Thank you for the support.
Got complete information

Date of experience: August 26, 2017
India
1 review
0 helpful votes
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Great explaining each question.
August 27, 2017

Explain each question answer by the great way. I am completely satisfied.
He explain each question answer in detail which is required at the time of question. So that I have received all my question answer.

Date of experience: August 26, 2017
Florida
2 reviews
5 helpful votes
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Beware. More than a thousand complains just on site jabber.

This site charges your credit card $34 without authorization and then when you dispute, they block your account.

I'm guessing this a scam.

In addition its administration is mess.

My account was charged in Canadian dollars, US dollar and Euros leaving a trail of currency conversion charges.

Date of experience: August 26, 2017
Bangladesh
1 review
0 helpful votes
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A safe Place for Employer
August 27, 2017

I went thrugh the most horrible situation with a freelancer with the most abusive language. Luckily the support team really helped me to get out of this things. Thanks

Date of experience: August 26, 2017
GB
1 review
0 helpful votes
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Easy and pleasent
August 27, 2017

Rated someone incorrectly and this was simple for them to change, no hassle and very quick. Thank you.

Date of experience: August 26, 2017
Oregon
1 review
0 helpful votes
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Deposit return
August 27, 2017

I by accident added a deposit to my account and Roxanne J reversed is for me. Fast and easy. She explained how it all worked too and also educated me on fees.

Date of experience: August 26, 2017
India
1 review
0 helpful votes
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Excellent
August 27, 2017

I needed a small help from the support execute and he addressed it well.
He fixed it in a very small time.
Thank you!

Date of experience: August 26, 2017
Romania
1 review
0 helpful votes
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Verry good support!
August 27, 2017

Very fast and good support! We had a very short conversation but very productive, he answer all my questions and solved my problem very very fast.

Date of experience: August 26, 2017
Croatia
1 review
0 helpful votes
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I got into a really awful situation when I mistyped my email address when initiating withdrawal request - it was suppose to be processed on Friday and I had some family urgency and needed that funds to travel... and I noticed my withdrawal canceled. OMG, I was so devastated. I know the rules and procedures are in place for reason, but Freelancer staff was so kind and patient - they really helped me out by processing new withdrawal immediately... something I really didn't expect, after all it was my mistake.

So all I have to say is that I never ever had any issues with Freelancer and in time of need, they showed personal care for client and I will always be grateful. Thanks million Freelancer

Date of experience: August 26, 2017
Pakistan
1 review
0 helpful votes
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Brenda A excellent customer support
August 26, 2017

I have faced few issues and he helped me alot.He sent email on my behalf and he shared good ideas to solve issuel.

He deserve the best

Date of experience: August 26, 2017
India
1 review
1 helpful vote
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Feedback
August 28, 2017

My questions were answered. The customer service representative was helpful. Knew every possible solution to my query.

Date of experience: August 26, 2017
Spain
1 review
0 helpful votes
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Very nice representative
August 26, 2017

Quick and kind answer
Solved my problem immediately
Now I understand very well how it works with bid limits
Thumbs up for Katie

Date of experience: August 26, 2017
KR
1 review
0 helpful votes
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Great service
August 26, 2017

Sandra was great. I was very upset at frist but hen after she took care of my problem... in no time,... I was again, havin g agood day!
Thank you Sandra

Date of experience: August 25, 2017
India
1 review
0 helpful votes
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Freelancer has changed many lives, including mine. Freelancer team supported and advised me at every stage. Carmen and the team, as I recall, were always there and lifted me from tough situation as I was having at times.
They have changed my life.
Best regards

Date of experience: August 25, 2017
Malaysia
1 review
0 helpful votes
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Great Service and very helpful!
August 26, 2017

Stella was amazing and a joy to work with. She quickly found the person that I needed to work with and his professional work ethic has been excellent. I would highly recommend other people to work with her and FreeLancer.com

Date of experience: August 25, 2017