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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Deposit / Milestone Payment Question
August 30, 2017

I had overlooked information in the Transaction History pages and CSR helped me to clarify things. Thank you!

Date of experience: August 29, 2017
Pakistan
1 review
0 helpful votes
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Very Kind
August 30, 2017

I am new to this still am let me think i was worried about my situation. She told me about how she can help very nice. Excellent

Date of experience: August 29, 2017
Mexico
1 review
0 helpful votes
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Great service
August 30, 2017

I was really angry about the carge of a membership, that i don't even use and so i didnt remember, the make a refund, and solve my problem, im goint to stick around.

Congrats

Date of experience: August 29, 2017
Pakistan
1 review
0 helpful votes
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Amazing support system.
August 30, 2017

Very great experience with them. They are professional and sensible and can guess what is wrong and what is right.

Date of experience: August 29, 2017
Florida
1 review
0 helpful votes
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Understood and addressed.
August 30, 2017

Roxanne J, helped me in understanding my doubts and directed me towards the correct direction. I think she has to ability to show the right path to the freelancers.

Date of experience: August 29, 2017
Canada
1 review
0 helpful votes
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Freelance.com support
August 30, 2017

Took a bit of time to get through the queue...

Efficient and effective, once I was engaged with Jon.

The request for feedback did not appear to take me to a specific unique.

Date of experience: August 29, 2017
India
1 review
0 helpful votes
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Superb
August 30, 2017

It was wonderful talking with donna. She is very helpful and kind. She answered all my questions and solve all issues perfectly.

Date of experience: August 29, 2017
Indonesia
1 review
0 helpful votes
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Facebook connection probelm
August 30, 2017

I have problem with linking my facebook account to my freelancer account, but it solved in just a minutes..., thank's!

Date of experience: August 29, 2017
Texas
1 review
0 helpful votes
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Support Review
August 30, 2017

My experience was amazing. Donna H. Really helped my through my problem. I am new to freelancer and was on the verge of giving up my membership but with her help we worked through my problem and I am content with the result.

Date of experience: August 29, 2017
Nigeria
2 reviews
0 helpful votes
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I experienced customer care like no other. He attendant was so accommodating and he's patient enough to listen to my case and help me fix it.

Date of experience: August 29, 2017
Pakistan
1 review
0 helpful votes
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It was exceptional as my problem was solved right away and I am glad with the customer service of Freelancer.

Date of experience: August 29, 2017
Saudi Arabia
1 review
0 helpful votes
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Refund Contest
August 29, 2017

I was worried about refunding and Mr. Ralph M. Helped me to find a solution.
Therefore I will make all projects here in freelancer.
Thank you very much for your great support.

Date of experience: August 29, 2017
India
1 review
0 helpful votes
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Excellent
August 29, 2017

Happy for all the details. She helped me on each issue i had. So thanks alot for helping me. Highly Appreciated.

Date of experience: August 29, 2017
India
1 review
0 helpful votes
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Barry has given great support
August 29, 2017

Really Barry help me nice. Thank u barry. Great Support. Really Barry help me nice. Thank u barry. Great Support. Really Barry help me nice. Thank u barry. Great Support. Really Barry help me nice. Thank u barry. Great Support. Really Barry help me nice. Thank u barry. Great Support. Really Barry help me nice. Thank u barry. Great Support.

Date of experience: August 28, 2017
Australia
1 review
0 helpful votes
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Antoinette B.
August 29, 2017

Antoinette was so amazingly helpful and gave all the information I needed. She explained everything clearly and gave me the time required so I understood. I am very grateful for the service provided by her.
Thank you.

Date of experience: August 28, 2017
California
1 review
0 helpful votes
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Great customer service
August 29, 2017

Great customer service and help. The customer service team really helped alot to resolve all of my issues.

Date of experience: August 28, 2017
Bangladesh
1 review
0 helpful votes
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Awesome service!
August 29, 2017

Dana O, is a great agent, she explain everything to me and very helpful. I appreciate their effort.
Thanks

Date of experience: August 28, 2017
Virginia
1 review
3 helpful votes
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Worst customer service
August 31, 2017

They hold your money and they close the chat box to your face without answering your questions. They hold my money for 1 month already and they dont process. I will sue this company and their freelancers are fake people. They dont even do proper vetting. Everyone has great skills but when you hire them they give you low quality job. Never again

Date of experience: August 28, 2017
Florida
1 review
0 helpful votes
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Operator (Faye) was cordial and to the point. Walked through various options to resolve the issue until it was resolved.

Date of experience: August 28, 2017
North Macedonia
1 review
0 helpful votes
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Superb
August 29, 2017

I've talked to support a few times and I am very happy with them. They are very helpful, communication is very good.

Date of experience: August 28, 2017