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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I had overlooked information in the Transaction History pages and CSR helped me to clarify things. Thank you!
I am new to this still am let me think i was worried about my situation. She told me about how she can help very nice. Excellent
I was really angry about the carge of a membership, that i don't even use and so i didnt remember, the make a refund, and solve my problem, im goint to stick around.
Congrats
Very great experience with them. They are professional and sensible and can guess what is wrong and what is right.
Roxanne J, helped me in understanding my doubts and directed me towards the correct direction. I think she has to ability to show the right path to the freelancers.
Took a bit of time to get through the queue...
Efficient and effective, once I was engaged with Jon.
The request for feedback did not appear to take me to a specific unique.
It was wonderful talking with donna. She is very helpful and kind. She answered all my questions and solve all issues perfectly.
I have problem with linking my facebook account to my freelancer account, but it solved in just a minutes..., thank's!
My experience was amazing. Donna H. Really helped my through my problem. I am new to freelancer and was on the verge of giving up my membership but with her help we worked through my problem and I am content with the result.
It was exceptional as my problem was solved right away and I am glad with the customer service of Freelancer.
I was worried about refunding and Mr. Ralph M. Helped me to find a solution.
Therefore I will make all projects here in freelancer.
Thank you very much for your great support.
Really Barry help me nice. Thank u barry. Great Support. Really Barry help me nice. Thank u barry. Great Support. Really Barry help me nice. Thank u barry. Great Support. Really Barry help me nice. Thank u barry. Great Support. Really Barry help me nice. Thank u barry. Great Support. Really Barry help me nice. Thank u barry. Great Support.
Antoinette was so amazingly helpful and gave all the information I needed. She explained everything clearly and gave me the time required so I understood. I am very grateful for the service provided by her.
Thank you.
Great customer service and help. The customer service team really helped alot to resolve all of my issues.
Dana O, is a great agent, she explain everything to me and very helpful. I appreciate their effort.
Thanks
They hold your money and they close the chat box to your face without answering your questions. They hold my money for 1 month already and they dont process. I will sue this company and their freelancers are fake people. They dont even do proper vetting. Everyone has great skills but when you hire them they give you low quality job. Never again
Operator (Faye) was cordial and to the point. Walked through various options to resolve the issue until it was resolved.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

