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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Chile
1 review
0 helpful votes
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Autentification Card
March 8, 2018

Very good, thank very much, is for me a opportunity for the work and practice my English and improve, I will like to work freelance and have to oportunity obout the empleyoid

Date of experience: March 8, 2018
Indonesia
1 review
0 helpful votes
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The contact with Brenda was kind and explicite, it gave me a clear answer about the issue I was facing. Perfect!

Date of experience: March 8, 2018
VE
1 review
0 helpful votes
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Excelente atención
March 8, 2018

El Recurso que me atendió se llama Brenda...

Ejemplo de paciencia y de atención de calidad para el cliente

Date of experience: March 8, 2018
Turkiye
1 review
0 helpful votes
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Great Person
March 8, 2018

It was really confusing and complex issue and she solved in no time. It was really pleasure to talk her! I hope I talk her again for my other issues

Date of experience: March 8, 2018
GB
1 review
0 helpful votes
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Excellent and very prompt
March 8, 2018

Katie R. At the Freelancer customer services department was a wonderful help. She was prompt, know exactly what the problem was and how to help and was very polite.

Date of experience: March 8, 2018
India
1 review
1 helpful vote
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Good support
March 8, 2018

Agent name was Brenda. She helped me thoroughly and was very caring. It was nice support given by freelancer

Date of experience: March 8, 2018
India
1 review
0 helpful votes
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Good response and quick update
March 8, 2018

Kayla B assisted me without any issues. I had an issue with my name and she resolved it quickly and effectively.

Date of experience: March 8, 2018
France
1 review
0 helpful votes
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I ALMOST left Freelancer
March 8, 2018

I was planning to leave Freelancer because because because support agents where too quick to exit the conversation while you are busy doing what they asked you to do. Today I had a positive experience, maybe I should give them an other chance..

Date of experience: March 8, 2018
BA
1 review
0 helpful votes
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Problem with payment
March 8, 2018

I had a problem with charging, support(Brian A.) is resolved this man is the best. He resolves this problem very quickly and I had very good communication. Thank you Brian.

Date of experience: March 8, 2018
Italy
1 review
0 helpful votes
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Very good
March 8, 2018

Easy and useful the operator give me all information Kayla B was really gentle and satisfy my needs

Date of experience: March 8, 2018
India
1 review
0 helpful votes
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Bonus price refund
March 8, 2018

I am very happy this customer care, thanks, bcoz this customer is very nice and good talk to me
I am very happy and my client also very good bcoz client task is very hard

Date of experience: March 8, 2018
BA
1 review
0 helpful votes
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Barry the man
March 8, 2018

If you don't get Barry back at support live chat, then reload and try again.

He's the guy who knows a guy.

Date of experience: March 7, 2018
Japan
1 review
1 helpful vote
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Identity Verification problem
March 10, 2018

I had to contact them three times, and finally done my verification.
Kayla was great assistant.
However I don't get why they accepted my ID after I insisted that my bank statement was valid. That's unfair.
Problem has solved anyway.

Date of experience: March 7, 2018
India
1 review
1 helpful vote
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Greatful and kind gesture
March 8, 2018

Had a chat with this very kind executive, he understood the problem and make sure that it needed to be solved and took the steps accordingly and helped me out. Just a saviour

Date of experience: March 7, 2018
Guyana
1 review
0 helpful votes
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Authenticating Debit Card
March 8, 2018

Kayla B. Was the most efficient and helpful live chat rep ever. Within minutes I had a solution to my problem and was reassured that it's all safe.

Date of experience: March 7, 2018
Kenya
1 review
0 helpful votes
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AWESOME GREAT
March 8, 2018

I had a problem with a credit amount in my account done erroneously Kayla B was up to task did it professionally assisted and advised on issues. I would recommend her/him for such an amazing experience. Thank you Kayla be blessed abundantly

Date of experience: March 7, 2018
GB
1 review
0 helpful votes
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Brilliant Customer Service
March 8, 2018

Unfortunately the person that accepted my project was a total waste of time and after a battle of two months and getting no where I decided to send it for a dispute, I was lucky I received a full refund straight away within 24 hours. Kayla B was the lady who answered my live chat after I panicked and saw my dispute closed down, calmed me down and resolved all issues... Absolute credit to Freelancer and saved me writing a very negative review.

Date of experience: March 7, 2018
India
1 review
0 helpful votes
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Thank you, Brenda. Brenda A from freelancer was kind and answered to all my queries.

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Date of experience: March 7, 2018
India
1 review
0 helpful votes
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Query on membership
March 8, 2018

Charlotte B assisted me in disabling the free trial membership. Actually I had a query and i was assisted to sort the issue.

Date of experience: March 7, 2018
Algeria
1 review
0 helpful votes
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Great help
March 10, 2018

The handling time was fast, i did not wait for too long. Also the support was efficient and i had all information i asked for.

Date of experience: March 7, 2018