Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The handling time was fast, i did not wait for too long. Also the support was efficient and i had all information i asked for.
Benny was very helpful and not only helped me complete a transaction, but as very polite along the way
It was nice talking to barry on freelancer.com. He understood my concern and helped me with that. I guess freelancer has helped a lot of people to grow themselves on their own. Glad to be working over here.
I had issue with getting in touch with employer on a project I was hired, so I contacted the live support. Brian A. Was on the other side, he was very responsive and helpful!
Once you won any contest or did any job, you get the payment your problem starts. Their so called violation of terms and condition which didn't get violated before you earned the money... once you earned the money you violated their terms and condition which they didn't even tell which rule you violated after asking several times in the customer support... in total they looted more than 120$ from me by hiding their curtain of violation and I don't even know what rules I had broken. My client also requested them to give me the money at least or give him back his money. They did nothing. Goodjob freelancer.com.
My complaint was sorted out ASAP
I have been charged automatic renewal fee, it was cancelled and refunded
At first a bit long to get to the answer but she persevered and we finally got there. Bit annoying that two other people previously did not explain this to me. Also I personally do not agree with proposals being visible to other bidders but will live with thank you
Proficient. I'm totally satisfied. I will not hesitate to contact an agent again. The information was totally useful. The chat begun very fast, no need to wait for assistance.One hundred words are two much for feedback. Probably you need to review your feedback policy. Who has time to write one hundred word for feedback... Anyway I'm new to Freelancer, so there is maybe much more to see in future...
Thank you...
Best regards
Took a while to get a solloution. But at the end Willard from Contest understood my Problem and helped me a lot. This is the reason why i will keep using freelancer.com.
Jodie helped me understand payment methods clearly, however they are not very handy for people who work from egypt like me.
It is not available to get express transfer or payoneer card payments. Its a major downside to using the website
I needed to adjust the project cost due to change in project requirements by client. I reached out to support and once i explained my case to support agent Stephanie M she did the needed in no time. Over all a great experience thank you team freelancer and specially Stephanie M
It's my pleasure to do chat with Kayla B. And get solved my queries. I hope i get solve my queries in future in better way always
I had a great experience talking to kayla. She helped me to resolve my queries and answered quickly.
The help was precise and solved all my doubts. I really appreciate it! Barry considered the issue as a priority and provided support.
I need some help for membership. Then Brian A give me the best solution for my problem.he give me perfect solution that how i want. I really want to thanks him. Thanks you so much. I wish you will give the best solution to every freelancer. Thank you so much again.
Kayla B served me and she was very patient and helpful. I realised that I forgot to cancel my membership for the months I wasn't utilising the service and she helped me with suitable refunds.
Thanks again :)
Kayla B solve my problem within minimum times and he helped me so much. I appreciate it. I was facing a problem like provide feedback to my customer and finally i could be able to do it helping from Kayla B.
Thanks
Kayla B. Solved my problem very quickly. Thank you very much.
She guided me and I was able to close a project that was problematic.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

