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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Algeria
1 review
0 helpful votes
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Great help
March 10, 2018

The handling time was fast, i did not wait for too long. Also the support was efficient and i had all information i asked for.

Date of experience: March 7, 2018
Washington
1 review
0 helpful votes
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Offered refund
March 8, 2018

Benny was very helpful and not only helped me complete a transaction, but as very polite along the way

Date of experience: March 7, 2018
India
1 review
0 helpful votes
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Good support
March 8, 2018

It was nice talking to barry on freelancer.com. He understood my concern and helped me with that. I guess freelancer has helped a lot of people to grow themselves on their own. Glad to be working over here.

Date of experience: March 7, 2018
India
1 review
0 helpful votes
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Excellent
March 8, 2018

My problem was solved in no time by Kayla B. Great experience. Freelancer should employ more staff members like her.

Date of experience: March 7, 2018
Bulgaria
1 review
0 helpful votes
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Bad communication with employer
March 8, 2018

I had issue with getting in touch with employer on a project I was hired, so I contacted the live support. Brian A. Was on the other side, he was very responsive and helpful!

Date of experience: March 7, 2018
Bangladesh
1 review
7 helpful votes
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Money Looter
March 10, 2018

Once you won any contest or did any job, you get the payment your problem starts. Their so called violation of terms and condition which didn't get violated before you earned the money... once you earned the money you violated their terms and condition which they didn't even tell which rule you violated after asking several times in the customer support... in total they looted more than 120$ from me by hiding their curtain of violation and I don't even know what rules I had broken. My client also requested them to give me the money at least or give him back his money. They did nothing. Goodjob freelancer.com.

Date of experience: March 6, 2018
India
1 review
1 helpful vote
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Refund of membership renewal
March 8, 2018

My complaint was sorted out ASAP

I have been charged automatic renewal fee, it was cancelled and refunded

Date of experience: March 6, 2018
Washington
1 review
0 helpful votes
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At first a bit long to get to the answer but she persevered and we finally got there. Bit annoying that two other people previously did not explain this to me. Also I personally do not agree with proposals being visible to other bidders but will live with thank you

Date of experience: March 6, 2018
Bulgaria
1 review
0 helpful votes
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Very Good
March 6, 2018

Proficient. I'm totally satisfied. I will not hesitate to contact an agent again. The information was totally useful. The chat begun very fast, no need to wait for assistance.One hundred words are two much for feedback. Probably you need to review your feedback policy. Who has time to write one hundred word for feedback... Anyway I'm new to Freelancer, so there is maybe much more to see in future...
Thank you...
Best regards

Date of experience: March 6, 2018
Germany
1 review
0 helpful votes
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Good Support
March 6, 2018

Took a while to get a solloution. But at the end Willard from Contest understood my Problem and helped me a lot. This is the reason why i will keep using freelancer.com.

Date of experience: March 6, 2018
Egypt
1 review
0 helpful votes
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Payment method
March 6, 2018

Jodie helped me understand payment methods clearly, however they are not very handy for people who work from egypt like me.
It is not available to get express transfer or payoneer card payments. Its a major downside to using the website

Date of experience: March 6, 2018
India
1 review
0 helpful votes
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Awesome support team
March 6, 2018

I needed to adjust the project cost due to change in project requirements by client. I reached out to support and once i explained my case to support agent Stephanie M she did the needed in no time. Over all a great experience thank you team freelancer and specially Stephanie M

Date of experience: March 6, 2018
India
1 review
1 helpful vote
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Kayla B. Assist me in good manner
March 6, 2018

It's my pleasure to do chat with Kayla B. And get solved my queries. I hope i get solve my queries in future in better way always

Date of experience: March 6, 2018
India
1 review
0 helpful votes
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Great communication
March 6, 2018

I had a great experience talking to kayla. She helped me to resolve my queries and answered quickly.

Date of experience: March 5, 2018
India
1 review
0 helpful votes
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Great response
March 6, 2018

The help was precise and solved all my doubts. I really appreciate it! Barry considered the issue as a priority and provided support.

Date of experience: March 5, 2018
Bangladesh
1 review
1 helpful vote
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Very helpful to you Brian A
March 6, 2018

I need some help for membership. Then Brian A give me the best solution for my problem.he give me perfect solution that how i want. I really want to thanks him. Thanks you so much. I wish you will give the best solution to every freelancer. Thank you so much again.

Date of experience: March 5, 2018
India
1 review
0 helpful votes
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He really understand my concern and solve it. I really appreciate and guide me properly regarding uses of this platform.

Date of experience: March 5, 2018
GB
1 review
0 helpful votes
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Managing membership
March 5, 2018

Kayla B served me and she was very patient and helpful. I realised that I forgot to cancel my membership for the months I wasn't utilising the service and she helped me with suitable refunds.

Thanks again :)

Date of experience: March 5, 2018
NL
1 review
0 helpful votes
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Nice support
March 5, 2018

Kayla B solve my problem within minimum times and he helped me so much. I appreciate it. I was facing a problem like provide feedback to my customer and finally i could be able to do it helping from Kayla B.
Thanks

Date of experience: March 5, 2018
Spain
1 review
0 helpful votes
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Excellent support
March 5, 2018

Kayla B. Solved my problem very quickly. Thank you very much.
She guided me and I was able to close a project that was problematic.

Date of experience: March 5, 2018