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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great Service: Kayla B.
March 13, 2018

Kayla was very quick in solving my query and had very pleasant approach towards my issue. Thank you for all the help

Date of experience: March 11, 2018
Egypt
1 review
0 helpful votes
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Barry
March 12, 2018

The handling time was fast, i did not wait for too long. Also the support was efficient and i had all information i asked and my problem is about to be solved right away and am waiting to see the results..

Date of experience: March 11, 2018
Germany
1 review
0 helpful votes
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Fast and kind
March 12, 2018

Brenda was very friendly and was able to understand my problem and knew immediately what to do. Throughout the entire process she was very kind.

Great Experience :)

Date of experience: March 11, 2018
Australia
1 review
0 helpful votes
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Account issues
March 12, 2018

I was talking with Kimberly R for few issues with my account. He is so humble and co-operating person.

Date of experience: March 11, 2018
Malaysia
1 review
0 helpful votes
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Cancel project
March 12, 2018

I'm worrying any consequence happen if i cancel the project so i ask about the information. He just reply the answer what i requsted

Date of experience: March 11, 2018
California
1 review
0 helpful votes
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Customer Support is excellent!
March 12, 2018

The site itself can be very confusing and frustrating. Fortunately, the site has the most efficient and patient customer service! Mark G. Helped me immediately resolve an issue and I can go to sleep with peace of mind now. Thanks Mark!

Date of experience: March 10, 2018
Jordan
1 review
1 helpful vote
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Freelancer doesnot respond
March 11, 2018

Very good support, he answer all my concerns and help me up to solve the problem, thank you very much

Date of experience: March 10, 2018
Germany
1 review
0 helpful votes
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Josie G was very helpfull
March 10, 2018

Was very nice and helped with every task I asked her. She even provided me with good Ideas and helped me with further requests.

Date of experience: March 9, 2018
Nigeria
1 review
0 helpful votes
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He is excellent
March 10, 2018

He listens and he provides correct answers to inquiries, he is very patient and he gives the right link.

Date of experience: March 9, 2018
Selim R.
Thailand
1 review
0 helpful votes
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Withdrwal query
March 9, 2018

I've asked for Express withdrawal information mistake. Got excellent support from dedicated support team. Thanks

Date of experience: March 9, 2018
Bangladesh
1 review
0 helpful votes
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I talked 3 times with live chat. Finally Found great assist from Kayla B. S/He solved my problem. Great work #KaylaB.

Date of experience: March 9, 2018
Pakistan
1 review
0 helpful votes
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Katie the best
March 9, 2018

Katie r is so so so much cooperative assist me well they are great knows everything quick response 1000% satisfied i wish if i have any issue i will ask for katie r assistance thanks

Date of experience: March 9, 2018
Nigeria
1 review
0 helpful votes
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Freelancer support desk
March 9, 2018

Kayla B. On the freelancer 24/7 was really fast and helpful with the guide she gave. Thumbs up for her assistance

Date of experience: March 9, 2018
India
1 review
0 helpful votes
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Very kind and interactive with your answers, and able to answer any kind of questions you have regarding the website.

Date of experience: March 9, 2018
Belgium
1 review
0 helpful votes
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Excellent, quick support team
March 9, 2018

I very satisfied with support team work. They are very responsible and kind. Please keep in such way all the time.

Date of experience: March 9, 2018
Pakistan
1 review
0 helpful votes
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Was a helping session
March 9, 2018

I asked a question that can I add my upwork profile link as my portfolio link in the freelancer.com proposals. He said you can not add external links.

Date of experience: March 8, 2018
India
1 review
0 helpful votes
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Regarding Membership fee
March 9, 2018

I needed to cancel a transaction that got debited from my credit card today. Brenda helped me a lot with the issue. Amazing support!

Date of experience: March 8, 2018
North Macedonia
1 review
0 helpful votes
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Brian A. Was very helpful and helped me to finish writing the feedback for a project as it was closed and sent without me finishing it.

Thank you very much!

Date of experience: March 8, 2018
Pakistan
1 review
0 helpful votes
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Great CSR
March 9, 2018

'Kayla B' assisted me really efficiently. I am very happy to see such a cooperative customer service representative.

Date of experience: March 8, 2018
India
1 review
0 helpful votes
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Wonderful support from Kayla B.
March 8, 2018

I have a lot to ask from the agent and she replied very professionally.

Thank you Kayla B. For the support and help.

Date of experience: March 8, 2018