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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

PS
1 review
0 helpful votes
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Thank you Katie
March 15, 2018

Katie is very helpful and I want her to be support to me again.
Thank you very much Katie, AA++++++++++++++

Date of experience: March 14, 2018
Nigeria
1 review
0 helpful votes
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Barry took by the hands and solved my issues. I was having an issue with a potential employer and Barry helped me on how to go about it.

Date of experience: March 14, 2018
Lebanon
2 reviews
0 helpful votes
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Withdraw problem
March 15, 2018

Kayla B. Helped and give me a lot of here time to solve my problem thank you,

She solved all my requested with a very professional way

Date of experience: March 14, 2018
AE
1 review
0 helpful votes
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Payment review
March 15, 2018

I was informed clearly about the payment and when should i pay by agent Kayla B. Also i'm less worried than before because this issue was really concerned to me

Date of experience: March 13, 2018
Singapore
1 review
0 helpful votes
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Super nice customer support
March 15, 2018

Contacted me regarding my cancellation of one of the milestones in no time and processed right away. Very good experience.

Date of experience: March 13, 2018
New Jersey
1 review
0 helpful votes
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Support from freelancer
March 15, 2018

Reasonably fast service. The support person Kayla B was willing to help and answered all my questions promptly.

Date of experience: March 13, 2018
New York
1 review
0 helpful votes
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Real Professionals
March 15, 2018

Very professional and cooperative, i am happy for your support team. They provided a great and quick response and resolved my issue in seconds, Thanks for such a nice service.

Date of experience: March 13, 2018
Philippines
1 review
0 helpful votes
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Very Helpful
March 15, 2018

I was assisted by Kayla B. And she helped me processes my request in a very accommodating manner. I highly appreciated her assistance.

Date of experience: March 13, 2018
Germany
1 review
0 helpful votes
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Excellent
March 15, 2018

Kayla was more than helpful and pleasant with me and my problem. Questions are answered, problem was solved. Highly satisfied

Date of experience: March 13, 2018
Myanmar
1 review
0 helpful votes
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Withdrawl issue
March 13, 2018

It was always nice to have contacted the support. Charlotte is supportive as well as patient. I wish you have more merchant support available for country such as myanmar as well.

Date of experience: March 13, 2018
North Macedonia
1 review
0 helpful votes
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Kayla B.
March 13, 2018

I was contacted from employer and they were tryng to get money from me, Kayla helped me to report them!

Date of experience: March 13, 2018
TW
1 review
0 helpful votes
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Solve account issues
March 13, 2018

Thanks for kayla B 's help, addressed all of my concerns.
She refunds the funds back to my payment source.

Date of experience: March 13, 2018
Bangladesh
2 reviews
0 helpful votes
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Erwin C. Is awesome. I was having some issues with my express withdrawals. He helped me quickly :). Thanks :)

Date of experience: March 12, 2018
Brazil
1 review
0 helpful votes
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Credit card authentication problem
March 13, 2018

Very good service from Antoinette B. Sympathetic, polite and resovleu my problem quickly from the credit card.

Date of experience: March 12, 2018
NL
1 review
0 helpful votes
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Support with Kayla B.
March 13, 2018

I contacted support regarding an unpleasant experience with one of the employers. They offered additional bonus to original amount because of the additional and time-consuming corrections that they wanted to implement. After releasing the original amount, they blocked me and did not release the bonus. Kayla B. Suggested she will send them an email regarding that issue and told me to contact back when there will be development in the situation, or contact back if they don't reply in 24-48h. I was very pleased with that solution, and hopefully, all will be resolved soon. Great service.

Date of experience: March 12, 2018
Pakistan
1 review
0 helpful votes
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Cooperative, supportive
March 13, 2018

Excellent experience, nicely talk, cooperative behavior. I am happy for your support team.
I was in trouble, Support team resolve my trouble.

Date of experience: March 12, 2018
Sri Lanka
1 review
0 helpful votes
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My issue was very complicated issue, But the agent listened to the all the facts and gave the best solution.

Date of experience: March 12, 2018
Saudi Arabia
1 review
1 helpful vote
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Invoice requirement
March 13, 2018

It was a very nice experience and Kayla B. Solved it very nicely
Thanks a lot for the support and i really appreciate the effort has taken by Kayla

Date of experience: March 12, 2018
Germany
1 review
0 helpful votes
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Very fast and helpful support chat
March 13, 2018

I talked with Kayla B and i got my problem solved in minute. Thank you once again.

Best Regards
Ayman

Date of experience: March 12, 2018
Armenia
1 review
0 helpful votes
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Good comunication
March 13, 2018

Thanks a lot good agent and help a lot to solve my problem
Thanks a lot good agent and help a lot to solve my problem

Date of experience: March 12, 2018