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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Pleasant experience with the customer support executive Kayla B - my queries were answered very promptly and the response time was quick too!
Its prompt and i love it since you respond in time. Please keep up the standard. I am 100% satisfied with this communication.
Josie help me a lot with managing my account. Really polite and fast response. At the moment i dont need to use Freelancer and he help me to configure the account
Had a problem with a refund, managed to get it resolved with Kayla B's assistance. It's been stressful in recent times, thankfully this is one issue I won't have to deal with.
Hello
She is very supportive and friendly talks. I am happy when she is supporting me with my issues.
She solved my all issues in 5min max time.
Thank you
Thanks to Katie R. From general support for doing a great job in answering all my inquiries. Everything is resolved, thanks!
Josie was very accurate and friendly with me. Quick and fast. I like Josie's service very much. Thank you...
Nice experience kind response nice to talk with katie thank you so much for help. God Bless you...
Good support for coutesyman with genuine habited mistake good support. Thankful to freelancer. Quick solution, Quick refund
I describe my problem with the credit card verification in detail, and she acted on it by verifying my credit card on the spot!
Awesome Support & Decision Making
I clicked the wrong thing while making payment and Mark G contact me and clarify problems quickly.
Thank you very much
Cybil was very helpful and fast. Even though I was new to the freelancer and had some problem in understanding the terms and processes, she very patiently assisted me and found a solution. She helped me with a deposit payment process that I accidently paid more than I wanted to. It was a good experience!
The information requested from the support person was given perfectly and effectively. Also quick to response.
Quick replies. Solved my issue. Quick replies. Solved my issue. Quick replies. Solved my issue. Quick replies. Solved my issue.
It was great, Customer service chat was really professional, and to the point,, :). . He clarified every thing with details
I was satisfied with the service. Kayla B. Was very responsive, responsible and professional. I am still asking for the result of the copyright, but considering the level of dedication of this support member I doun`t doubt in a positive result.
She is given me awesome solution. Kyla B the name of Helper from freelancer team. She has given me response of my issue.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

