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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Excellent
March 16, 2018

Nice experience with Katie R, She helped me with my concern, I am happy with her suggestions and help

Date of experience: March 15, 2018
India
1 review
0 helpful votes
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Pleasant experience with the customer support executive Kayla B - my queries were answered very promptly and the response time was quick too!

Date of experience: March 15, 2018
Uganda
1 review
0 helpful votes
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5 star
March 16, 2018

Its prompt and i love it since you respond in time. Please keep up the standard. I am 100% satisfied with this communication.

Date of experience: March 15, 2018
Spain
1 review
0 helpful votes
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Good customer assistance
March 16, 2018

Josie help me a lot with managing my account. Really polite and fast response. At the moment i dont need to use Freelancer and he help me to configure the account

Date of experience: March 15, 2018
Philippines
1 review
0 helpful votes
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Helpful
March 16, 2018

Had a problem with a refund, managed to get it resolved with Kayla B's assistance. It's been stressful in recent times, thankfully this is one issue I won't have to deal with.

Date of experience: March 15, 2018
India
1 review
0 helpful votes
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Nice support
March 16, 2018

Hello

She is very supportive and friendly talks. I am happy when she is supporting me with my issues.

She solved my all issues in 5min max time.

Thank you

Date of experience: March 15, 2018
Philippines
1 review
0 helpful votes
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Account concern resolved
March 16, 2018

Thanks to Katie R. From general support for doing a great job in answering all my inquiries. Everything is resolved, thanks!

Date of experience: March 15, 2018
Bangladesh
1 review
0 helpful votes
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Very good support
March 16, 2018

Josie was very accurate and friendly with me. Quick and fast. I like Josie's service very much. Thank you...

Date of experience: March 15, 2018
Pakistan
1 review
1 helpful vote
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Nice experience kind response nice to talk with katie thank you so much for help. God Bless you...

Date of experience: March 15, 2018
India
1 review
0 helpful votes
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Like courtesy bonus refund
March 16, 2018

Good support for coutesyman with genuine habited mistake good support. Thankful to freelancer. Quick solution, Quick refund

Date of experience: March 14, 2018
Indonesia
1 review
0 helpful votes
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I describe my problem with the credit card verification in detail, and she acted on it by verifying my credit card on the spot!
Awesome Support & Decision Making

Date of experience: March 14, 2018
Thailand
1 review
0 helpful votes
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Payment refund issues
March 16, 2018

I clicked the wrong thing while making payment and Mark G contact me and clarify problems quickly.
Thank you very much

Date of experience: March 14, 2018
California
1 review
0 helpful votes
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Excellent
March 16, 2018

Perfect more excellent i get my money return in required business days in the pending waiting duration

Date of experience: March 14, 2018
NL
1 review
0 helpful votes
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Very helpful!
March 16, 2018

Cybil was very helpful and fast. Even though I was new to the freelancer and had some problem in understanding the terms and processes, she very patiently assisted me and found a solution. She helped me with a deposit payment process that I accidently paid more than I wanted to. It was a good experience!

Date of experience: March 14, 2018
NL
1 review
0 helpful votes
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Refund
March 16, 2018

I have been helped in the way everyone wants too. The service was excellent and very knowledgeble. Kimberley told have given me spot on information

Date of experience: March 14, 2018
Sri Lanka
1 review
0 helpful votes
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Freelancer.com support
March 16, 2018

The information requested from the support person was given perfectly and effectively. Also quick to response.

Date of experience: March 14, 2018
India
1 review
0 helpful votes
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Good support from kayla
March 16, 2018

Quick replies. Solved my issue. Quick replies. Solved my issue. Quick replies. Solved my issue. Quick replies. Solved my issue.

Date of experience: March 14, 2018
Egypt
1 review
0 helpful votes
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Try to understand Fees
March 16, 2018

It was great, Customer service chat was really professional, and to the point,, :). . He clarified every thing with details

Date of experience: March 14, 2018
BA
1 review
0 helpful votes
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I was satisfied with the service. Kayla B. Was very responsive, responsible and professional. I am still asking for the result of the copyright, but considering the level of dedication of this support member I doun`t doubt in a positive result.

Date of experience: March 14, 2018
India
1 review
0 helpful votes
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Awesome work done
March 15, 2018

She is given me awesome solution. Kyla B the name of Helper from freelancer team. She has given me response of my issue.

Date of experience: March 14, 2018