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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Sweden
1 review
0 helpful votes
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Perfect
March 20, 2018

Erwin C was very helpful and carefully checked and answered all my questions. He gave me advice and offered very good service. Thank you Erwin.

Date of experience: March 19, 2018
Philippines
1 review
0 helpful votes
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Download Link Support
March 20, 2018

Kayla was very knowledgeable. She took care of all my concerns and gave me the specific link I requested. Very helpful. Kudos to Layla.

Date of experience: March 19, 2018
Colorado
1 review
0 helpful votes
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EXCELLENT
March 20, 2018

Brenda was fantastic, very professional and helpful. She solved my issue in a very timely manner without any hassle.

Date of experience: March 19, 2018
Australia
1 review
0 helpful votes
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Good service
March 20, 2018

Very easy process and a pleasure to work with. She even gave me extra info on a different question as well. Very happy

Date of experience: March 19, 2018
New York
1 review
8 helpful votes
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New customers BEWARE
March 21, 2018

As a vfx artist, I rarely get exposed to scams or scam-like environments. I recently browsed freelancers.com to answer job ads. It works similar to Upworks, however it has a "craigslist vibe ". Meaning, you need to weed thru the scam artists that troll & monitor the site.

The other day I went on and left my page up for an hour. When I returned, I had 6 messages all offering me jobs. I wasn't paying close attention at first, so I clicked "Accept". I then noticed that ALL offerings were from 2 *******@snowgallery &@southgallery. When they sent me the job description, they gave a typical scam-like job. (I won't bore you with details) I then noticed a $-60.00 in commissions in my account on Freelancers.(They didn't take any money from me, however, its listed as "what I owe")

I have not hear back from Freelancers yet, but when I looked up the scam account so I can have a nice chat with him, :), freelancers closed the account and removed the $-60. Commissions.

So Newbies BEWARE of this site. Although it has honest people just wanting to have work done & provide services, you need to wade thru the scammers.
For me, it's not worth my time to deal with crap like this.

I welcome disputes about my finding.

Date of experience: March 18, 2018
Slovenia
1 review
5 helpful votes
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First they explain to me that they have additional fee, then they didn't return to me my money as I request as you need to deposit it to proceed with project. And when I said I will go public they cancel my account! Be aware of this page!
Dani

Date of experience: March 18, 2018
MD
1 review
0 helpful votes
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Good support
March 19, 2018

Thnx for fast support on sunday, had big funds problem with guy on project *******, waiting reply from him about payment about 2 weeks

Date of experience: March 18, 2018
Pakistan
1 review
1 helpful vote
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AWESOME
March 19, 2018

I WOULD DIE IN STRESS IF THEY WONT HELP ME OUT. I wanted a refund for my membership and they did it.

Date of experience: March 17, 2018
India
1 review
1 helpful vote
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Nice to talk with Katie
March 19, 2018

Nice to talk with Katie help me to solve my problems. Now my account is lifted by freelance.

Thank you so much

Date of experience: March 17, 2018
Oman
1 review
0 helpful votes
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Perfect
March 19, 2018

Perfect and very helpful, make my project done with perfect experience. I love free-lancer because of this..

Date of experience: March 16, 2018
India
1 review
6 helpful votes
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Cannot trust them
March 19, 2018

I applied so many times for preferred badge on freelancer.com every time they says, i need to work on more reviews, when i get more reviews with 5 star ratings, now they say we cannot admit you because of some new reason which they cannot disclose, i mean wow. I believe the preferred team doing something wrong with the site, they do not responds, i dont know, but this is really not good way

Date of experience: March 16, 2018
Australia
1 review
0 helpful votes
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Refund
March 19, 2018

After a few issues Gonzalo quickly reviewed my refund problem and very swiftly.

The service was straight to the point

Thanks Gonzalo.

Date of experience: March 16, 2018
GB
1 review
0 helpful votes
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Great Support
March 19, 2018

Thank you for your support as my request was done. Helpful services and had no issue to contact the customer services

Date of experience: March 16, 2018
GB
1 review
0 helpful votes
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Kayla B was very helpful as i was having issues with the person doing my project and he wasnt responding, she sent him an email with my concerns and almost straight away he replied... so this was great as it was getting very frustrating... she also told me all about milestone payments and cancellation... so well happy with her thanks very much

Date of experience: March 16, 2018
India
1 review
0 helpful votes
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She was very nice to my query
March 19, 2018

Kyla was very nice to my question and did mail the employer on behalf of me about the issue.

I hope the employer will pay me

Date of experience: March 16, 2018
Germany
1 review
0 helpful votes
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Nice friendly help
March 19, 2018

All smooth, friendly fast and clear answer. Both questions were answered propally and politly
Not less than expected really
Thank you again

Date of experience: March 16, 2018
India
1 review
0 helpful votes
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Good support!
March 19, 2018

The response and resolution was very quick. My membership was auto-renewed but support agent Bernida helped me to refund the membership plan fees.

Date of experience: March 16, 2018
Denmark
1 review
0 helpful votes
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Potentially scam.?
March 19, 2018

Brenda A. Was really helpful and taught me about the guidelines for this website. I wasn't sure if I was contacted by some scam-person and Brenda help me realise that I probably was!

Date of experience: March 16, 2018
Saudi Arabia
1 review
0 helpful votes
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Great support
March 16, 2018

I was facing problems in my payment way. And support team helped me to fix it and teach me how to do that. Really Thanks

Date of experience: March 15, 2018
Israel
1 review
0 helpful votes
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The Best live chat guy i ever meet
March 16, 2018

I had an issue with payment stuff so i dissed to check a solution in the live chat and i meet this guy named Brian A. The best and helpful conversion in the world he solve my issue waiting seconds so thanks again for the help!

Date of experience: March 15, 2018