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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Went above and beyond to help me. Refunded me promptly and answered all my Questions. Great customer service

Date of experience: March 20, 2018
Indonesia
1 review
0 helpful votes
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Contest has been deleted
March 21, 2018

Very nice, good to reply, good service, not fast too.
But why this comment should be have 100 character?
Min just 50 character is enough I though :)

Date of experience: March 20, 2018
India
1 review
6 helpful votes
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Poor Customer support
March 23, 2018

I was wondering how is this possible every one is giving 5 star rating and doing ga ga about freelancer support whereas it is more almost a week no one has touched the ticket I opened.

Look like freelancer has hired some people who are writing these 5 stars:)

Coming to my point, it is about four weeks and issue is not resolved yet, FL is deducting 15% instead 5%. I dont want to be preferred freelancer anymore.

I am no longer part of preferred freelancer program since 2017, in 2018 for new projects I am being charged 15% instead 5%.

They took 3 weeks and resolved temporarily by doing some adjustments but billing with client is weekly hence every week I am being charged 15% for the last two week.

I have replied to ticket QKU-982-******* on March 13th. No one is interested in responding to my ticket despite the fact I contacted them again on IM chat, they said some one will respond you in 3-4 hours.

Sorry! Nothing happend.

Date of experience: March 20, 2018
Florida
4 reviews
8 helpful votes
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Another site that has low income paying jobs. If your a skilled freelancer with a top notch portfolio you should expect to take 15 / 20 very very low paying jobs with the hopes that you can rank up to get a better job should it maybe come along.

I have never seen a site charge as many fees as this site. I swear they make more money of the freelancers trying to rank up over the amount of jobs posted.

Date of experience: March 20, 2018
Pakistan
1 review
0 helpful votes
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Excellent
March 21, 2018

Josie G. Provide me excellent support.

Thanks Josie G and keep to support like this is future.
You have an extraordinary skills on customer support concerns.

Thanks Again

Date of experience: March 20, 2018
India
1 review
0 helpful votes
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Great support
March 21, 2018

Erwin C. Solve my problem team of freelancer support is great it is very help full for me
Thank you Freelancer

Date of experience: March 20, 2018
India
1 review
0 helpful votes
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Excellent service
March 21, 2018

The agent (Kayla B) supported in a good manner. I am happy and satisfied with her assistance. I was charged with professional membership fee unknowingly. My agent was able to refund the fee.

Date of experience: March 20, 2018
Pakistan
1 review
0 helpful votes
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Nice to chat with Kayla B.
March 21, 2018

Kalya B were my chat agent on freelancer she is very polite and helping person:)
She helped me in my credit card Authentication

Date of experience: March 20, 2018
Viet Nam
1 review
0 helpful votes
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Quick support
March 21, 2018

She is helpful and supportive. She helps me on editing the review rate for a freelancer. Thanks a lot Kimberly.

Date of experience: March 20, 2018
India
1 review
0 helpful votes
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Super fast
March 21, 2018

To the point and fast experience. I wanted to change the ratings to my freelancer. He sorted it out in a few minutes.

Date of experience: March 20, 2018
Egypt
1 review
0 helpful votes
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Thanks
March 21, 2018

You are amazing
She helped me wonderfully and she very friendly
Thank you very much for the previous conversation and i hope to keep in touch always

Date of experience: March 20, 2018
South Africa
1 review
0 helpful votes
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Kayla B is so helpful
March 23, 2018

She went out of her way to assist me. Kayla B is a very good Freelancer agent and you should promote her to become a manager. A+++

Date of experience: March 20, 2018
Kenya
1 review
0 helpful votes
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Review for Stephanie
March 23, 2018

Stephanie M. Was more than helpful. Prompt, and addressed my issues in an unbiased manner. She is the best.

Date of experience: March 20, 2018
India
1 review
0 helpful votes
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Nice support
March 23, 2018

The support executive Kyla B. Was very helpful and resolved the isuue. I appreciate the help she provided.

Date of experience: March 20, 2018
Pakistan
1 review
0 helpful votes
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Freelancer team is really fast and responsive, they saw my problem and solved it. I am satisfied about it

Date of experience: March 20, 2018
China
1 review
0 helpful votes
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A pleasant experience
March 21, 2018

Kayla B. Is professional, enthusiastic, very grateful.
Five start, five statrt
Why at least 100 characters limit?

Date of experience: March 20, 2018
India
1 review
7 helpful votes
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Freelancer.com has very bad standards, too many fake projects posted each day, deduct fees on fake projects and automatically reverse the milestone with informing worker. After that their support staff do not want to listen anything!

Date of experience: March 19, 2018
Ukraine
1 review
0 helpful votes
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Kayla
March 20, 2018

She is doing a good job_fast response and politeness_thanks a lot for your service_but I dont understand why do you require 100 symbols feedback_sometime short review is enough if its positive.

Date of experience: March 19, 2018
India
1 review
0 helpful votes
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Great Support Team
March 20, 2018

Thank You so much Kayla For refund my money on freelancer.

Great Experience on Freelancer Platform.

Date of experience: March 19, 2018
AE
1 review
0 helpful votes
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Live Support from Kyla B
March 20, 2018

Kyla B help me changed the feedback rating for freelance graphic designer. Also Kyla help me to find all payment history.
Thank you

Date of experience: March 19, 2018