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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Solved the problem with ease
March 24, 2018

Had issues with an accidental payment that was made and Rosie G helped to refund the full amount back.

Date of experience: March 23, 2018
India
1 review
0 helpful votes
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Great help - Kayla B
March 24, 2018

Hi all "Kayla B" has been of great help this morning, i was charged incorrect for a project and she was of great help

Date of experience: March 22, 2018
India
1 review
0 helpful votes
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Was Quick and satisfactory
March 23, 2018

I was requesting something off the regular way of Freelancer and he ethically took the stance to resolve my issue.

Date of experience: March 22, 2018
Spain
1 review
0 helpful votes
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Deposit issue/Crystal
March 23, 2018

There were a few teething problems setting up my first project. Freelancer had deducted too much from my bank card. Crystal was a huge help and advised I will receive a refund within the hour without a charge. I hope for all to go smoothly from now on. If there are any other issues, I very much hope Crystal is available to assist

Date of experience: March 22, 2018
Romania
1 review
0 helpful votes
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Helpful service
March 23, 2018

Needed help getting my deposit back. Kayla B was quick and helpful in solving my problem with getting back the funds to my credit card.

Date of experience: March 22, 2018
Philippines
1 review
0 helpful votes
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My experience in using it is it was so very nice because they are so very patient and they even answer you in every questions you want to ask. Thank you so much

Date of experience: March 22, 2018
GB
1 review
0 helpful votes
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Helpfully
March 23, 2018

Josie G. Helped me in my problem thank you so much for that. It wasn't something very big but he helped me.

Date of experience: March 22, 2018
Australia
1 review
0 helpful votes
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Helpful
March 23, 2018

Katie was very helpful with solving my problems. She was accommodating and quick to respond by directing me to my solution.

Date of experience: March 22, 2018
India
1 review
0 helpful votes
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Regarding bidding issue
March 23, 2018

Regarding my bidding issue that i stated the support was helpful by brenda. I am satisfy with my problems sollution.

Date of experience: March 22, 2018
Nigeria
2 reviews
0 helpful votes
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Wonderful
March 23, 2018

She is friendly and professional. She answered all my questions in a swift manner. I think she is a great representative of your company.

Date of experience: March 22, 2018
Florida
1 review
0 helpful votes
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Freelancer Support
March 22, 2018

A Freelancer.com support staff, Josie G. Was very helpful with my case. I'm thankful that I talked with such a generous helper. She was a great help.

Date of experience: March 22, 2018
India
1 review
0 helpful votes
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Best and helpful chat support
March 22, 2018

I got a great help for clearing my doubts. I want an answer for the required educational qualification for getting Blogger level1 certification. I got the answer for it within a short time.

Date of experience: March 21, 2018
Argentina
1 review
0 helpful votes
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Excelent Attention.
March 22, 2018

Just Great.
Overwhelming.
She is a pleasure to be talking with.
And has a great sense of judging.
And. Ha. Well... I noticed she is very smart too.
And a Nice Person.

Date of experience: March 21, 2018
Viet Nam
1 review
0 helpful votes
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Good support
March 22, 2018

She help me a lot for my incident charge and guide me very detail about my payment, transaction, she so good to support for everyone

Date of experience: March 21, 2018
GB
1 review
1 helpful vote
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Payment problems
March 22, 2018

So far have had to spend more than the 10% commission for a project that I completed promptly and sufficiently. And now cannot withdraw the funds for another two weeks. It's rough for starter ups but I hope it can be good in the long run. There is also a SERIOUS lack of communication on the website

Date of experience: March 21, 2018
South Carolina
1 review
0 helpful votes
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Great
March 22, 2018

Kayla B. Was a pleasure to work with. I would love working with her for all my issues. She was very direct and to the point.

Date of experience: March 21, 2018
India
1 review
0 helpful votes
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He is so great. Your company has got the best persion. I am vey well satisified with is responds. Congrats freelancer for him to be in your company. I am very thankful to him... keep smiling

Date of experience: March 21, 2018
India
1 review
0 helpful votes
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So Helpful
March 22, 2018

Kayla B is very helpful. She understand my problem as I am a new on freelancer.
Hope fully I will get help in future too.

Date of experience: March 21, 2018
BA
1 review
0 helpful votes
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Payment regarding issues
March 22, 2018

Brian helped me very fast, he was quick and understood the problem that i explained, so he solved it like a boss, i would wish that there is more support team members like him, so that they can help us that have issues resolving our problems.

Date of experience: March 21, 2018
Lebanon
1 review
1 helpful vote
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Refunding an amount
March 22, 2018

A few weeks ago I subscribed for the one month free trial but the payment process did not follow through as it should.

As a result I contacted the support team and Ms. Josie was very helpful in making sure all went well.

Date of experience: March 21, 2018