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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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SHES PERF
April 2, 2018

She answered all of my questions and helped me get the refund desired. I truly appreciate all of her help!

Date of experience: April 1, 2018
Nigeria
1 review
0 helpful votes
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Five Stars for Kimberly R.
April 2, 2018

Kimberly R. Was very helpful, patient, and friendly. I had some questions about using wire transfer in Nigeria and she answered them all, as well as gave a useful link to an article on the subject. Keep it up, Kim :)

Date of experience: April 1, 2018
Pakistan
1 review
0 helpful votes
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Good
April 2, 2018

Great highly recommend it thanks
They helped me when i thought it wont be possible
Highly recomend them

Date of experience: April 1, 2018
GB
1 review
0 helpful votes
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Exellent experince
April 1, 2018

Thank you Katie for the help with my credit card
Now i can upload my art work for the projects and no need to wait till my contest to be done

Date of experience: March 31, 2018
Hong Kong
1 review
0 helpful votes
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5 rated to Katie R
April 1, 2018

Dear Support,

I would like to rate the experiences with Katie R, i rated her 5/5 because of her instant responses, Kind support, helpful
I Appreciate Thank you so much

Date of experience: March 31, 2018
Romania
1 review
0 helpful votes
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On time cooperation
April 1, 2018

I am very pleazsed, the agent answered all my questions and gave me help regarding a verbal abuse issue.

Date of experience: March 31, 2018
India
1 review
0 helpful votes
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He cleared my all queries and i like the way he handled my queries and give appropriate solution. He have good communication skills as well.

Date of experience: March 30, 2018
Saudi Arabia
1 review
0 helpful votes
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Freelancer eliminates the limits to find the best candidates to get your work done in a well managed and protected way

Date of experience: March 30, 2018
India
1 review
0 helpful votes
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Katie R.
March 31, 2018

Katie R. Helped me with all of my questions with a fast response. She was very quick in her response. 5 stars to Katie R., She is an asset to the company.

Date of experience: March 30, 2018
India
1 review
0 helpful votes
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I am happy.
March 31, 2018

I am new to freelancer. I got one job. But Client stops communication with me. So, I asked suggestions. Josie G. Help me on that. That you Josie G.

Date of experience: March 30, 2018
BA
1 review
0 helpful votes
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Excellent
March 30, 2018

I am very satisfied with Freelancer and all the aspects of the website. I am also very satisfied with the support center, it is very helpful and all the things that were not clear to me, with the help of the support center are clear now.
Thank you so much for the opportunity for work and helping me and a lot of other people.

Date of experience: March 29, 2018
Romania
1 review
1 helpful vote
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Perfect experience
March 30, 2018

I am very satisfied about Freelancer.com. I recommend it to everybody out there. Here's to many more of them in the future.

Date of experience: March 29, 2018
India
1 review
1 helpful vote
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Thanks a lot for ur assistance
March 30, 2018

It was a good experience talking to customer support. Thank u so much for the same. I hope u help us again and when needed.

Date of experience: March 29, 2018
India
1 review
0 helpful votes
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Review
March 30, 2018

He helped me very well. I mistakenly did a mistake, i requested him to undo my mistake and he did it. Very helpfl

Date of experience: March 29, 2018
Pakistan
2 reviews
0 helpful votes
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Helpful
March 30, 2018

Josie g. Give the complete information which I want, and complete help me. Please hire more agents like this guy. Thanks NAEEM

Date of experience: March 29, 2018
Estonia
1 review
0 helpful votes
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Brenda was helpful
March 30, 2018

In just couple of minutes Brenda was able to give me accurate information about my ticket status. Thank you again Brenda, you are very professional.

Date of experience: March 28, 2018
Peru
1 review
0 helpful votes
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Buena atención
March 30, 2018

Tuve un problema con un proyecto, fui al Chat y una señorita me atendió muy bien, fue muy amable y atenta.

Date of experience: March 28, 2018
Thailand
1 review
0 helpful votes
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Best support
March 30, 2018

Freelancer have the best customer services compare to others. The support team very helpful. Cheers.

Date of experience: March 28, 2018
Romania
1 review
0 helpful votes
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Good
March 30, 2018

Very nice ~ easy now to understand some of my old problems about my copryright project and work Many thanks!

Date of experience: March 28, 2018
California
1 review
0 helpful votes
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Great representative and helps
March 30, 2018

I kept having issue of setting up my profile because I'm new here. Your Help Desk and Live Chat are great help for me to start working here at Freelancer. A much better experience compared to Upwork where I have been working for more than 10 years.

Date of experience: March 28, 2018