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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Cyprus
2 reviews
6 helpful votes
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Good Service
April 5, 2018

I was assisted by Josie G., I addressed my issue to her and she found an easy and fast way to solve my problem. Very gentle as well.

Date of experience: April 4, 2018
India
1 review
0 helpful votes
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Great!
April 4, 2018

Awesome,
Charlotte, answered my questions very well. He provided me all details. I'm happy with the support he provided

Date of experience: April 4, 2018
Turkiye
1 review
0 helpful votes
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Clear and friendly support
April 4, 2018

Josie was friendly and clear about support. Created ticket for further support thanks Josie for helping

Date of experience: April 4, 2018
New Zealand
1 review
0 helpful votes
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Good
April 4, 2018

Very good very good very goodvery goodvery goodvery goodvery goodvery good very good very good very good very good very good

Date of experience: April 4, 2018
Serbia
1 review
0 helpful votes
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Very fast and effective support
April 4, 2018

Very fast and effective support.
They are always there to provide accurate information.
Each recommendation.

Date of experience: April 4, 2018
India
1 review
0 helpful votes
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Josie was really patient and answered all concerns in a timely manner. Really appreciate the support provided.

Date of experience: April 4, 2018
Germany
1 review
0 helpful votes
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Very satisfied
April 4, 2018

Josie G. Provided me with quick help and was very friendly. We were able to track the source of the problem.

Date of experience: April 4, 2018
Denmark
1 review
1 helpful vote
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Great
April 4, 2018

Fast and efficient help from Josie G. No complaints. Don't really have 100 characters of things to say though...

Date of experience: April 4, 2018
India
1 review
1 helpful vote
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Great experience with Kayla, She understand the problem and resolve it.

Thanks Freelancer and Kayla
Have good time ahead

Date of experience: April 4, 2018
GB
1 review
0 helpful votes
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Very helpful in guiding me with what to do with a freelancer that didn't complete the project requested up to standard within the timeframe given.

Date of experience: April 4, 2018
California
1 review
1 helpful vote
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GREAT SERVICE
April 4, 2018

AMAZING SERVICE VERY MUCH PLEASED. THEY HELPED ME OUT A LOT. GREAT CUSTOMER SERVICE. WENT THROUGH MY TRANSACTIONS ONE BY ON AND GOT EVERYTHING STRAIGHTENED OUT FOR ME QUICKLY!

Date of experience: April 3, 2018
Virginia
1 review
0 helpful votes
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Excellent professional
April 3, 2018

Very attentive to all details. Creative and knowledgeable. Easy to communicate with. Will hire again. Highly recommended.

Date of experience: April 3, 2018
PS
1 review
0 helpful votes
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I face a problem in changing my currency from USD to EUR, so I asked her to change my payment currency and she helped me, she was very helpful and fantastic

Date of experience: April 3, 2018
Pakistan
1 review
0 helpful votes
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Great Support
April 3, 2018

I am highly convinced by the help given by the freelancer support. Always looks in-depth into issues

Date of experience: April 3, 2018
GB
1 review
0 helpful votes
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Good
April 3, 2018

That was quite detailed and helpful. I really appreciate the quick response. However this box forcing people to type 100 words is a bit too much as I have nothing else to describe as my experience with this agent and yet I can not submit as it asks me to write 100 words minimum.

Date of experience: April 2, 2018
Massachusetts
1 review
0 helpful votes
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Perfect
April 3, 2018

Kayla B was great! I wanted a refund on my contest because I wasn't satisfied and she helped me. Thank you

Date of experience: April 2, 2018
India
1 review
0 helpful votes
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Excellent!
April 3, 2018

Rhian C. Has great communication skills and understanding of the issues. I am very much happy with the solution. Thank you so much.

Date of experience: April 2, 2018
Singapore
1 review
0 helpful votes
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Thank you Erwin C. For the help with my credit card for deposit refunding.
He is patient and always keep me updated during the process of refunding.

Date of experience: April 2, 2018
Nigeria
1 review
0 helpful votes
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Intelligent and tech savvy CSR's
April 2, 2018

I was almost frustrated especially since I seemed to have issues with my app but it got resolved through a very informative process in no time. Kudos to Thomas T. Who worked the magic.

Date of experience: April 2, 2018
Pakistan
1 review
0 helpful votes
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Best support
April 2, 2018

Best Team, Best Support Freelancer 5 / 5 stars all the way, I love to work on freelancer.com and get projects and good clients from there

Date of experience: April 1, 2018