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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
1 helpful vote
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Katie Is Very Good
April 8, 2018

She could give a lot of good suggestions
I feel very much like it
Thanks... Katie

She could give a lot of good suggestions
I feel very much like it
Thanks... Katie

Date of experience: April 6, 2018
GB
1 review
0 helpful votes
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Josie G
April 8, 2018

Straightforward help to use alternate means of verifying my credit card. Josie G got straight to the point.

Date of experience: April 6, 2018
Denmark
1 review
0 helpful votes
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Hello.
I met and chatted with Josie G - support team officer.
He is very kindly for my asking and i`m very glad to received friendly helping.
Really. Kindness and friendly & closely.
Thanks. Please appreciate him.
Thanks.

Date of experience: April 6, 2018
France
1 review
0 helpful votes
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Excellent
April 8, 2018

Save me and explain me very well where i can find the informations i needed for my accounting. Josie G. Is the best and help you very good and exmplain you very well all the process for your needs.

Date of experience: April 6, 2018
Jamaica
1 review
0 helpful votes
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Great customer service
April 8, 2018

Kayla B was patient in explaining and providing information on the charges I incurred and she was polite

Date of experience: April 6, 2018
India
1 review
0 helpful votes
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Support
April 8, 2018

Excellent agent who gave support quickly without delay. Thanks for the timely help.As a freelancer user the support which is provided by the portal is good

Date of experience: April 6, 2018
Nigeria
1 review
0 helpful votes
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Friendly Attendance
April 8, 2018

While, I contacted Kayla B. When I was tensed and s/he was so clam, friendly and professional enough to attend to me with First Class satisfaction.

Thanks Kayla, You deserve something better than 5 star, but that is all that is available. Keep up the good work

Date of experience: April 5, 2018
Singapore
1 review
1 helpful vote
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Best freelancer ever.
April 8, 2018

Google of Freelancer support. Had solution for all the problem. If she doesnot get promotion. I riot :). ...

Date of experience: April 5, 2018
Pakistan
1 review
0 helpful votes
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Excellent customer support
April 7, 2018

Excellent customer support, never thought of such superior customer support from freelancer.com.
I'm amazed

Date of experience: April 5, 2018
Turkiye
1 review
0 helpful votes
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Great support
April 6, 2018

Very professional and informative live support helped me with my options and explained well what i had to do.

Date of experience: April 5, 2018
Germany
1 review
0 helpful votes
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Very helpful
April 6, 2018

I forgot to cancel my membership before it goes to paid service. The reason was i did not use the service a month or so because i had found a job and was busy with that. But today i got an email stating a charge from my paypal account. And i instantly contact the Live Help assistant. And Charlotte fixed my request. Thank you

Date of experience: April 5, 2018
MD
1 review
0 helpful votes
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Good experience
April 6, 2018

Kayla B assisted me in solving a problem. Very professional, fast:)
He explained to me and did everything he needed

Date of experience: April 5, 2018
Philippines
1 review
0 helpful votes
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Charlotte was GREAT!
April 6, 2018

Charlotte did an amazing job. She offered all the solutions very fast and direct to the point as if she knew the issue already. I was worried and now she put my worries away. Thank you Charlotte. You are amazing customer support. Keep it up!

Date of experience: April 5, 2018
New Jersey
1 review
0 helpful votes
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Justice Served
April 5, 2018

I was scammed by someone on here who lied about what the project entailed and after I accepted the bid, the truth about the project came out. I was still charged the fee and Barry stepped up to the plate and made sure that justice was served. I give Barry a Medal of Honor for his service.

Date of experience: April 5, 2018
India
1 review
3 helpful votes
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Peoples are working hard and they are stealing money from them. Their charging rate is HIGHEST! Show some humanity to poor peoples works for few bucks. If you serve a project of $10, they will charge you $5. This is just like modern thief. Have a Peace, Show some HUMANITY Guys!

Date of experience: April 5, 2018
Michigan
1 review
0 helpful votes
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Awesome support
April 5, 2018

I had a simple issue, regarding a refund. They took care of it like a pro. Even when they didn't have to. No questions asked.

Appreciate the professionalism these guys/gals show.
I will be using them again more often

Date of experience: April 5, 2018
California
1 review
0 helpful votes
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Excellent Service
April 5, 2018

I had a real dillema going on and Kayla B was able to resolve my issue and concerns, I am very happy with your service here.

Date of experience: April 4, 2018
Colorado
1 review
0 helpful votes
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Antoinette, The Great!
April 5, 2018

Antoinette was very professional and very helpful regarding the matter that I contacted support regarding my issue. She is truly a brilliant asset to your organization. She has great people skills, and her writing reflects confidence and ease.

Date of experience: April 4, 2018
Cyprus
2 reviews
6 helpful votes
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Good Service
April 5, 2018

I was assisted by Josie G., I addressed my issue to her and she found an easy and fast way to solve my problem. Very gentle as well.

Date of experience: April 4, 2018
India
1 review
0 helpful votes
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Great!
April 4, 2018

Awesome,
Charlotte, answered my questions very well. He provided me all details. I'm happy with the support he provided

Date of experience: April 4, 2018