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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Awesome
March 28, 2018

I Talked to Barry N. He was an awesome man very supportive, he addressed all my queries very patiently, goodluck to Barry and freelancer team for their support and help.
You are doing a good work and keep it up.

Date of experience: March 28, 2018
MD
1 review
0 helpful votes
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Thank you so much for your time and effort! It was nice to meet such a prepared and polite assistant that answered at my silly questions with patience and understanding! Very helpfull! THX again)

Date of experience: March 28, 2018
Bulgaria
1 review
0 helpful votes
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Very helpful
March 28, 2018

JOSIE was very helpful, very patient with me. He/she answered all my questions with very detailed explanation. I was given links where I can get more information about any concerns I have regarding the site and how it works. Very grateful and very satisfied with Josie. Thank you.

Date of experience: March 28, 2018
India
1 review
0 helpful votes
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Gonzalo V has helped me
March 28, 2018

I have one doubt in my project.
Gonzalo V has helped me. He is good to communicate.
He clarified my doubt clearly. Thank you very much.

Date of experience: March 28, 2018
Philippines
1 review
0 helpful votes
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Two thumbs up for promptness
March 28, 2018

I had concerns with my contest entries. As a first time user with Freelancer.com, I was very anxious on what to do. As soon as I had expressed my issue, Kayla B immediately acknowledged which made me feel that this person had understood well my situation. Without any further questioning, she said she will escalate my concern, after few minutes, she was able to take action and even offered to do the refund on my behalf. I felt relief and grateful for her promptness.

Review on Kayla B., Freelancer.com, Mar 28,2018.

Date of experience: March 28, 2018
Utah
1 review
0 helpful votes
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Kimberly R. Is awesome! A++++++++
March 28, 2018

So, i had used freelancer for 1 grant writing project, and so i was using the free membership. Somehow, than my membership got upgraded to the professional membership and started charging my paypal. Needless to say, kimberly r. Quickly addressed and fixed/refunded my account for the upgrade that i didn't use... because i don't know why i would have needed more than the free account because i only had one single project to submit... musta been one of them things that lets you do a free one month trial before it auto upgrades you to a higher paid plan... either way, kimberly r. Did a great job, and i am happy with the results. I will definately recommend this site to people that need writing projects done.

Date of experience: March 28, 2018
Australia
1 review
0 helpful votes
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PERFECT HELP
March 28, 2018

One word AWESOME! Katie was very helping and nice. I got through the situation i was stuck in and got through it. THANK YOU THANK YOU.

Date of experience: March 28, 2018
Czechia
1 review
0 helpful votes
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Freelancer support service is very helpful and nice.

Kayla B. Did great support while I asking some questions and problems.

Date of experience: March 28, 2018
India
1 review
0 helpful votes
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Chat with Charlotte B.
March 28, 2018

Charlotte was very precise and informative. The issued raised by me was solved to my complete satisfaction. Great chat.

Date of experience: March 28, 2018
VE
1 review
0 helpful votes
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Thanks you, Kayla B!
March 28, 2018

Easy to understand, very patient and a nice person. She understood very quick which was my problem, and told me what can I do to solve it.

Date of experience: March 27, 2018
Bangladesh
1 review
0 helpful votes
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I feel very happy with the Freelancer support team for their awesome support. Very easy and comfortable to chat with the Freelancer support team. Many thanks.

Date of experience: March 27, 2018
GB
1 review
0 helpful votes
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Quick, efficient and on point
March 27, 2018

Asking for support has been a very nice experience, I don't think it could have gone better. It was fast, it was what I needed, and there's been no bump down the road.

Date of experience: March 27, 2018
Italy
1 review
0 helpful votes
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Profile review
March 27, 2018

I had a question about how the profile reviews work. Ms. Josie G. Was very prompt and helpful. Thank you very much!

Date of experience: March 27, 2018
GB
1 review
0 helpful votes
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Refund
March 27, 2018

Had a refuned problem Kayla B. Was very helpful and quick to reslove the matter thumbs up a*
Thank you very much

Date of experience: March 27, 2018
Philippines
1 review
0 helpful votes
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Dispute Done Good
March 27, 2018

Josie G was helpful with my issue. Appreciate it. I accidentally pressed the Sponsor Bid button for one project and my credit card got charged. Good thing, they were able to reverse it.

Date of experience: March 27, 2018
India
1 review
0 helpful votes
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Great Assistance
March 27, 2018

The customer support agent, Erwin C. Was a great assistance. He understood my concern and solved it promptly.

Date of experience: March 27, 2018
Malaysia
1 review
0 helpful votes
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Quick & easy
March 27, 2018

Support was quick to solve my issue. The support person knew what needed to be corrected and did it in timely manner. I am a satisfied user. Thank you!

Date of experience: March 27, 2018
Hungary
1 review
0 helpful votes
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Very helpful customer service
March 27, 2018

Kayla B helped clear up all details about payment methods. She was incredibly helpful and very knowledgable about the system. Many thanks!

Date of experience: March 27, 2018
India
1 review
0 helpful votes
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Great support
March 27, 2018

He solved my query very soon and nicely. He did good job.
I'm new here and I was not able to reply to employer as he sent me message. But support explained me its not a message from employer. Its notification to employer that I bid on his project.

Date of experience: March 27, 2018
California
1 review
0 helpful votes
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Awesome service
March 27, 2018

Fast response and great follow up! Thank you Mark G for help verify my CC was not over charged by my mistake.

Date of experience: March 26, 2018