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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Blue Badge Verification
December 16, 2024

It was good meeting with Russell.I have submitted all asked documents and got the blue badge on my profile again.

Date of experience: December 6, 2024
Pakistan
1 review
0 helpful votes
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Jake S. Service feedback
December 16, 2024

Jake already read all my chat with Elora so reading that chat transcript for me was a plus. So, i Didn't had to repeat the story and tell everything again and he found email i told him to search and he was super cooperative and understanding. 100/10!

Date of experience: December 6, 2024
Ukraine
1 review
0 helpful votes
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The interview went very well. Jonny asked very good questions and was polite and courteous while waiting for my answers. He explained all the rules to me and was very attentive. I am very satisfied with the interview.

Date of experience: December 6, 2024
GB
1 review
0 helpful votes
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Andre M good helpfull
December 16, 2024

Deleting account. Needed help. Hopeless trying to do it. Forms not useful.

Date of experience: December 6, 2024
Viet Nam
1 review
0 helpful votes
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Good
December 16, 2024

The support service is excellent! The staff are always enthusiastic, friendly, and quickly and effectively answer all my questions. I am very satisfied and will continue to use the service.

Date of experience: December 6, 2024
Egypt
1 review
0 helpful votes
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I applied to add to the program after 2 days, I am on it now with help from Jonny

Date of experience: December 5, 2024
Colombia
1 review
0 helpful votes
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Excellent help
December 15, 2024

The attention provided by Olivia was excellent, very friendly and timely.

Date of experience: December 5, 2024
Pakistan
1 review
0 helpful votes
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Wonderful experience
December 15, 2024

I contacted for a couple of concerns and the agent quickly answered and solved them. Olivia was the agent assigned.

Date of experience: December 5, 2024
South Africa
1 review
0 helpful votes
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Freelancer ID not verified
December 15, 2024

My chart with Nicola R at Freelancer was excellent. She was very helpful tomorrow problem.

Date of experience: December 5, 2024
Pakistan
1 review
0 helpful votes
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I got very good support from Criselda R. She is very understanding Lady. Hope the matter resolve soon about 2 mention projects

Regards
Farhan
FastfiveDesigners

Date of experience: December 5, 2024
India
1 review
0 helpful votes
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Appreciation for a Productive Meeting
December 15, 2024

I extend my gratitude to Mr. Russell V for facilitating a comfortable and productive meeting. The discussion was concise, focused, and purposeful, with pertinent and insightful questions raised throughout. Towards the conclusion, I was also provided with valuable information that I found particularly helpful. Thank you for ensuring the meeting was both efficient and impactful.

Date of experience: December 5, 2024
India
1 review
0 helpful votes
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I've had the pleasure of working with a fantastic client through Freelancer.com, and I can confidently say that this platform is a game-changer for freelancers. The entire process—from bidding to final delivery—was streamlined, professional, and efficient, making it easy to focus on what I do best: web development and graphic design.

Date of experience: December 5, 2024
Bangladesh
1 review
0 helpful votes
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Great support
December 15, 2024

Very Helpful, I was happy with her logical way of solving my problem.

Date of experience: December 5, 2024
Egypt
1 review
0 helpful votes
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My experience was really good. The onboarding process was informative, and Jonny was excellent, he answered all my questions and guided me clearly, making the start to the program seamless. I feel well-prepared and supported!

Date of experience: December 4, 2024
Brazil
1 review
0 helpful votes
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Really good and fast
December 15, 2024

Reuben G. Really helped me, in a fast way. I was helped perfectly. Thank you!

Date of experience: December 4, 2024
India
1 review
0 helpful votes
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Experience with freelancer
December 14, 2024

Was awesome and explained me in a very broad manner

Date of experience: December 4, 2024
Pakistan
1 review
0 helpful votes
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It was easy and clear and a good experience. The agent (Angie) was helpful and patiently answered all my questions and helped me clear my doubts. Thank you, Angie.

Date of experience: December 4, 2024
KR
1 review
0 helpful votes
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Great experience
December 14, 2024

Direct questions and good explanation with Russell V

Date of experience: December 4, 2024
Bangladesh
1 review
0 helpful votes
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Very nice communication.
December 14, 2024

Magenta was really helpful and understood the situation really well. Thank you.

Date of experience: December 3, 2024
Utah
1 review
0 helpful votes
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Preocess was easy with Jonny
December 14, 2024

Jonny was quick and super helpful with the process of getting me added as the rising star

Date of experience: December 3, 2024