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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Iraq
1 review
0 helpful votes
Follow Bryar L.
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Applying to Verified Badge
December 21, 2024

Well, My experience was with Russell, We had a meeting together, she start asking me politely questions about my birthday, date of join, country and social media accounts link... Then he helped me go through different questions about my skills and later on add back the verified badge to my account.

Thanks Russell.

Date of experience: December 10, 2024
Colombia
1 review
0 helpful votes
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He solved my problem in one interaction, in an efficient and cordial way. I really appreciate it.

Date of experience: December 10, 2024
India
1 review
0 helpful votes
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Excellent support!
December 20, 2024

The chat person went out of the way in getting some issues sorted

Date of experience: December 10, 2024
Brazil
1 review
0 helpful votes
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Refunds Fast and Furious
December 20, 2024

The agent Macy M. Helped me refund my money deposited to my Paypal account in about 5 minutes, it was very fast, I had a great experience with the service provided.

Date of experience: December 10, 2024
Bangladesh
1 review
0 helpful votes
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KYC Problem Issue solved by Criselda R.
December 20, 2024

Great experience! I appreciate her for giving me time and all the information I want. Thank you again!

Date of experience: December 10, 2024
India
1 review
0 helpful votes
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I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: December 10, 2024
Bangladesh
1 review
0 helpful votes
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Great communication skill
December 20, 2024

I have a issue and fix this freelancer support team

Date of experience: December 9, 2024
GB
1 review
0 helpful votes
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Onboarding Process
December 20, 2024

Dear Team,

I would like to take a moment to express my sincere appreciation for the support provided during the onboarding process. I am particularly grateful to Jonny for his invaluable assistance, which contributed to a smooth and efficient transition. Additionally, I have prior experience with FPP, which I believe will enable me to contribute effectively moving forward.

Thank you all for your dedication and collaboration.

Date of experience: December 9, 2024
Ecuador
1 review
0 helpful votes
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Thanks Barry
December 20, 2024

Barry was very professional and friendly in the process of my verified program renewal.
Thank you very much for the nice interview and help.

Date of experience: December 9, 2024
Australia
1 review
0 helpful votes
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Great Support
December 20, 2024

Xavier supported me fantastically. He informed me on the escalation of my request and helped me navigate things as needed.

Date of experience: December 9, 2024
New Zealand
1 review
0 helpful votes
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Good support
December 19, 2024

Solved a problem with profile editing by quick assistance via chat.

Date of experience: December 9, 2024
Pakistan
1 review
0 helpful votes
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Review to Nicola by Basit
December 19, 2024

Nicola is the best. He not only provides the general assistance unlike other CS but will really look into your matter and provide specific instructions. Also he will try his best to solve your matter. I really appreciate his service. Give em a raise ;)

Date of experience: December 9, 2024
India
1 review
0 helpful votes
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Excited to have earned a badge for my participation in the Rising Stars Program onboarding process! It was a great opportunity to showcase my expertise and share insights about my work as a freelancer. Looking forward to contributing more and growing within this amazing community!
Thank you, Amarisse *******@AmarissePFP, for making this process smooth and successful.

Date of experience: December 9, 2024
Oregon
1 review
0 helpful votes
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Perfect and fast support
December 19, 2024

Perfect and fast support always
Perfect and fast support always
Perfect and fast support always

Date of experience: December 9, 2024
Bangladesh
1 review
0 helpful votes
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A great experience
December 19, 2024

Mr. Jonny is a great communicator. He explained everything in a way that was easy to understand. I give him a thumbs-up. Thank you.

Date of experience: December 8, 2024
France
1 review
0 helpful votes
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Best support!
December 18, 2024

Trouble with a scammer freelancer and he helped so fast, i have anything to say he responded to what i want.

Date of experience: December 7, 2024
Canada
1 review
0 helpful votes
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Olivia the best Support agent
December 17, 2024

Olivia is best in helping me today she helped me with my issue and went beyond and above to help me.

Date of experience: December 7, 2024
Viet Nam
1 review
0 helpful votes
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My review
December 17, 2024

Although you guys were slow and abit absent, you guys did your job right, my apology for the outburst, u guys didn't deserve that. Keep up the good work

Date of experience: December 7, 2024
India
1 review
0 helpful votes
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The Freelancer.com verification process was straightforward and professional. It involved a quick video interview to confirm my identity and validate my skills. The instructions were clear: I used a laptop with a camera and earphones, and everything was conducted smoothly through the platform using Google Chrome. The process gave me confidence in Freelancer's commitment to maintaining a trustworthy environment. Earning the "Verified" badge has noticeably improved my profile visibility and credibility with clients. Overall, it was a great experience, and I'd recommend completing it to stand out in the competitive freelancing space.

Date of experience: December 7, 2024
India
1 review
0 helpful votes
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Wonderfull
December 17, 2024

Thanks for taking care of the issues I raised regarding introduction of Website Accessibility as a category in Freelancer.com.

Date of experience: December 6, 2024