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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great working with them, i was in freelancer since 2006, they really provide great service. So myself recommend freelancer to all Thanks

Date of experience: May 15, 2018
Pakistan
1 review
0 helpful votes
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Awesome Support
May 15, 2018

Very well support experience i am satisfy 110% and i can say very well support service to other lancer departments

Date of experience: May 14, 2018
Spain
1 review
0 helpful votes
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Good
May 14, 2018

Erwin c helped my out, did a great job helping me to have my money back...

Date of experience: May 14, 2018
India
1 review
0 helpful votes
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Josie G.
May 14, 2018

Your presentation today really showed off your communication skills, especially the way you milestone payment. I think pointing that out helped clarify next steps for everyone.

Date of experience: May 14, 2018
Germany
1 review
0 helpful votes
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Live Chat Support.
May 14, 2018

It was very helpful. Brenda was very pleasant in communication. Thanks. 100 characters are very much.

Date of experience: May 14, 2018
Washington
1 review
0 helpful votes
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Project was a data analytics tool which I had been struggling with and BAM it was completed at reasonable price.

I had thick fingers when I processed payment and it was quickly resolved by customer service. Why let your project get behind schedule when you have Freelancer?

Date of experience: May 13, 2018
Indonesia
1 review
0 helpful votes
Follow Ibrahim A.
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I am amazed on how fast the support team response my request.
His name is Barry and well, he helps me further than I anticipated

Thanks!

Date of experience: May 13, 2018
India
1 review
0 helpful votes
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Good
May 14, 2018

Good support, I am satisfied with the help, fast response, prompt replies, wait time for chat to start was a lil long ubt other than that no complains

Date of experience: May 13, 2018
India
1 review
0 helpful votes
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It was great chatting to Kimberly and all my doubts regarding the above points were answered precisely and to the point.

Date of experience: May 13, 2018
Armenia
1 review
0 helpful votes
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Thanks Gonzalo V.
May 14, 2018

Thanks for help and detailed explanation :) I will often depends on the team and keep going on business in Freelancer.

Date of experience: May 12, 2018
Philippines
1 review
0 helpful votes
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All good
May 14, 2018

All issues has been solved thanks to Stephanie M. Regarding the refund for the membership fee. I hope the request would go smoothly. Thank you

Date of experience: May 12, 2018
Georgia
1 review
0 helpful votes
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Kayla B he help me a lot
May 12, 2018

Kayla B he help me a lot with all the details and issues that i had.
He took the best measures for both sides.
Thank you for helping

Date of experience: May 11, 2018
RU
1 review
0 helpful votes
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Freelancer Live Support Team
May 12, 2018

They help me very well and I got news every time.
I will often depends on the team and keep going on business in Freelancer.
Thanks you very much.

Date of experience: May 11, 2018
Greece
1 review
0 helpful votes
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I had some questions for my account which were resolved in a very small amount of time. Very communicative and courteous.

Date of experience: May 11, 2018
India
1 review
0 helpful votes
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Brenda Support was great
May 12, 2018

She helped me and i really got big support. It was great Support given by Brenda. I will work hard to make freelancer better place to work.

Date of experience: May 11, 2018
GB
1 review
0 helpful votes
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Helpful Josie G
May 12, 2018

Josie G has been very helpful. He helped me with my issue and came to fast solutions he even gave me the Ticket ID which I could follow up in case of any issue

Date of experience: May 11, 2018
Italy
1 review
0 helpful votes
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Ottimo servizio assistenza
May 12, 2018

Joise G. è stato molto gentile e rapido nel rispondere al mio quesito e risolvermi il problema.
Molto consigliato e sempre disponibili.

Date of experience: May 11, 2018
Australia
1 review
0 helpful votes
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Willard C. Was excellent
May 12, 2018

He helped me with closing down my contest and responded quickly. He understood what I wanted to happen and was very helpful.

Date of experience: May 10, 2018
Washington
1 review
0 helpful votes
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Eileen, really nice
May 12, 2018

I encountered a problem in using Freelancer, and Eileen explained to me, and helped me. She's really nice. Thanks

Date of experience: May 10, 2018
GB
1 review
0 helpful votes
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Great support, hassle free. I got my refund. For a project fee, which was closed immediately after the getting it.

Date of experience: May 10, 2018