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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Eileen, really nice
May 12, 2018

I encountered a problem in using Freelancer, and Eileen explained to me, and helped me. She's really nice. Thanks

Date of experience: May 10, 2018
GB
1 review
0 helpful votes
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Great support, hassle free. I got my refund. For a project fee, which was closed immediately after the getting it.

Date of experience: May 10, 2018
Louisiana
1 review
0 helpful votes
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Exceptional Level of Service
May 12, 2018

I was proactively contacted by support regarding an extra deposit i had made by mistake. Support offered and issued refund and i initially just considered it money i wouldnt get back

Date of experience: May 10, 2018
India
1 review
0 helpful votes
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Name issue
May 12, 2018

Ms. Eula, was very helpful. And quick to resolve the issue. Thank you mam for your help. I am great full for freelancer.com team for all their support. Thank you. 5 Stars.

Date of experience: May 10, 2018
Iraq
1 review
0 helpful votes
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Assistant
May 12, 2018

I have asked for a help cause I faced a problem with my payment method. One of your employee named Brenda she was a great assistant. Thank you for her and you all.

Date of experience: May 10, 2018
South Africa
1 review
0 helpful votes
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Josie G.
May 12, 2018

Josie G. Was very helpful and resolved my problem for me. However, Freelancer is NOT USER FRIENDLY and the whole experience has been very frustrating...

Date of experience: May 10, 2018
Pakistan
1 review
0 helpful votes
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Great Support
May 12, 2018

I had Payment issue, Brenda A. Did a great job to resolve that, I am happy with the Freelancer chat support so far.
Thanks for your great service!

Date of experience: May 10, 2018
India
1 review
0 helpful votes
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Extremely Satisfied
May 12, 2018

I'm very glad that, Josie have solved my problem very professional and quickly. Thanks for your help.

Date of experience: May 10, 2018
Croatia
1 review
0 helpful votes
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Awesome
May 12, 2018

Brenda was very helpful, helped me resolve my problem and she found more than one solution for it. She was great!

Date of experience: May 10, 2018
Malaysia
1 review
0 helpful votes
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Great support
May 12, 2018

Joise G is really help full, i got my problem solved, thanks again for helping me, the live support is great, should keep up the good work, Josie G understand what the customer needs and provide the correct answer

Date of experience: May 9, 2018
Pakistan
1 review
0 helpful votes
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Thanks for such a nice support, i found the solution which i was finding. Once again thanx for the support.

Date of experience: May 9, 2018
Indonesia
1 review
0 helpful votes
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GOOD
May 11, 2018

Good...
Very recommended for freelancer in this world

The service from freelancer.com is very good

Every hour always have project and a new contest that we can follow
From beginner to professional class is here

Note:
Help the freelancer.com party to be more strict in the act
Because several times I see the designer here do copying and not the original design
It happens often and is done with the same person

Date of experience: May 9, 2018
France
1 review
1 helpful vote
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Kayla B
May 8, 2018

Very kind and correct support as always.
I am appreciated to help from support team.
Thank you.

Date of experience: May 7, 2018
Philippines
1 review
0 helpful votes
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Fast
May 7, 2018

Very good service. Very responsive and was very helpful and stayed on the chat until the issue was solved. Two thumbs up!

Date of experience: May 6, 2018
Philippines
1 review
0 helpful votes
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A breeze
May 7, 2018

Support was very fast and professional, as always. I have contacted support many times and it has always been very good. Thank you.

Date of experience: May 4, 2018
Pakistan
1 review
0 helpful votes
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Nothing to say about her. She is just awesome. Free, open mind, cute, very friendly i really like her. Hope i meet with her again

Date of experience: May 3, 2018
Virginia
1 review
0 helpful votes
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All is good
May 4, 2018

Freelancer.com is the best for freelancing.
Esp, Katie(staff of site) is nice girl. She is very kind and clear in communication.
I put many time and effort to solve my problem
Regards

Date of experience: May 3, 2018
Canada
1 review
0 helpful votes
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Very helpful
May 4, 2018

She was very helpful and stayed on the chat with me until i fully understand how to use free lancer.

Date of experience: May 2, 2018
India
1 review
1 helpful vote
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Great Customer Care
May 3, 2018

It was a nice experience to chat with Freelance customer care. Kimberly provided me a great support. Thank you so much, Kimberly.

Thanks!
CoolDesignr

Date of experience: May 2, 2018
India
1 review
0 helpful votes
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Best experience.
May 3, 2018

Really appreciate the efforts of your support team.
I once thought to leave the freelancer but now i am not gonna do that because you guys are always at help and what a customer or user wants i the same.

Date of experience: May 2, 2018