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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 12 days

We monitor reviews for authenticity

India
1 review
1 helpful vote
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Great Customer Care
May 3, 2018

It was a nice experience to chat with Freelance customer care. Kimberly provided me a great support. Thank you so much, Kimberly.

Thanks!
CoolDesignr

Date of experience: May 2, 2018
India
1 review
0 helpful votes
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Best experience.
May 3, 2018

Really appreciate the efforts of your support team.
I once thought to leave the freelancer but now i am not gonna do that because you guys are always at help and what a customer or user wants i the same.

Date of experience: May 2, 2018
Portugal
1 review
4 helpful votes
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Scam
May 5, 2018

Piece of $#*! website with piece of $#*! costumer support. A total scam. Not recommended at all. Piece of $#*! website with piece of $#*! costumer support. A total scam. Not recommended at all. Piece of $#*! website with piece of $#*! costumer support. A total scam. Not recommended at all.

Date of experience: May 2, 2018
Bangladesh
1 review
0 helpful votes
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Hi, I talked to support and he was Josie G., he provided me the link to provide feedback, he was very helpful and resolved my problem. Thanks a lot.

Date of experience: May 2, 2018
Mexico
1 review
0 helpful votes
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Refund problem
May 3, 2018

Needed a refund from freelancer.com. Was helped by josie g. I had to argue a bit, but ultimately they helped me with my problem in a fair way. Thanks

Date of experience: May 2, 2018
Australia
1 review
0 helpful votes
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Freida was awesome
May 2, 2018

Freida understood my query immediately and worked quickly to help me. She communicated quickly and clearly and within minutes my problem had been resolved.
Thank you Freida and freelancer.com

Date of experience: May 1, 2018
Pakistan
1 review
0 helpful votes
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Kayla B Review
May 2, 2018

Kayla B is professional and helpful. He understood my problem and did everything possible he could.
Freelancer support is helpful because of people like Kayla B.

Date of experience: May 1, 2018
India
1 review
0 helpful votes
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I had some problems regarding freelancer portal, Kayla B. Solved it very spontaneously... I liked the service.

Thanks

Date of experience: May 1, 2018
Kentucky
1 review
0 helpful votes
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Support from kayla b
May 2, 2018

I chatted with kayla b about an "employer" whos account had been deleted after i accepted a posting from them. She advised me on certain terms and conditions of the website that i was not aware of and also gave me suggestions on how to refrain from falling victim to a fraudulent employer. I was very grateful she refunded the acceptance fee and appreciated she overlooked my ignorance with trying to accept my first project. Kayla b was knowledgeable and quick with her responses while at all times being very patient and courteous. I only wish every time i have had to or will have to contact customer support in any aspect of my life that the agent is a pleasant, supportive and helpful as kayla! Give her a raise freelancer... she deserves it!

Date of experience: May 1, 2018
Italy
1 review
0 helpful votes
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Erwin is great!
May 2, 2018

Great willing to help! Responded to my doubt within seconds and went ahead and made a little research just to be sure. Gladly appreciated it.

Date of experience: May 1, 2018
Brazil
1 review
1 helpful vote
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Really helpful and fast
May 1, 2018

I was trying to create a milestone for my freelancer and I was having a issue when I tried to pay. The support was really fast and solved my problem.

Date of experience: April 30, 2018
Bangladesh
1 review
1 helpful vote
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Exelent
May 1, 2018

Proffesonal logo desigener 1 years my experience i am very happy join the freelancer logo desigener I enjoy doing freelancer work

Date of experience: April 30, 2018
Romania
1 review
0 helpful votes
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Supporting people in need
May 1, 2018

Stephanie M. Helped me understand freelancer services better and shared very good advice.
I think this kind of support is better than any hosting support which you pay much more for their services.

Thank you Stephanie, you're doing a great job!

Date of experience: April 30, 2018
GB
1 review
1 helpful vote
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Sorted!
May 1, 2018

Kayla. B was helpful in existing me leave reviews for my freelancer. As there were some technical issues as that time to leave a review expired - for two projects. She dealt with the situation very quickly. Thanks:-)

Date of experience: April 30, 2018
Pakistan
1 review
0 helpful votes
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Great man very cooperative understand reason what want any solve any way i will be very thanks full to you Mr Barry N. Allah give you success any way. Again thanks

Date of experience: April 30, 2018
Hong Kong
1 review
0 helpful votes
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Josie was great
May 1, 2018

I asked for a refund as I did not realize that I got signed up for a plus membership. Josie was very helpful and friendly! He solved the whole problem for me. The process was quick and easy.

Date of experience: April 30, 2018
Pakistan
1 review
0 helpful votes
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Kayla B. Was extremely helpful and addressed my problem professionally with patience. She solved my concerns and truly understood how serious the problem was to me. Her efforts have caused an 18 day period of withdrawal to be shortened to 2-3 days. Unforgettable!

Thanks so much, Kayla!

Date of experience: April 30, 2018
Kenya
1 review
0 helpful votes
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Thank you for the assisitance
May 1, 2018

My first ever interaction with Support was awesome. Katie R was very effective. I loved it. I hope this can be replicated in all other queries by other freelancers

Date of experience: April 29, 2018
Philippines
1 review
0 helpful votes
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Ms. Katie R. Is very fast and patience regarding my questions.
In my future encounter I hope all of the personnel is well-behaved like her.
Keep it up, you are doing a good job.

Date of experience: April 28, 2018
Egypt
1 review
0 helpful votes
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Really helpful
April 30, 2018

Brain A. Was one of the best support in FREELANCER website really he is the best i have more than experience and was very miserable but he was the best thx very much for him and wish more good work

Date of experience: April 28, 2018