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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 12 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Thanks a lot, the way he handled my request was awesome.
This kind of support drives employers to create their project in freelancer.

Date of experience: April 27, 2018
Ethiopia
1 review
0 helpful votes
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Identification verification
April 30, 2018

I have got good experience regarding my concerns in identification verification, and I got good support for the team.

Date of experience: April 27, 2018
Pakistan
1 review
0 helpful votes
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Great Help and Awesome Support
April 29, 2018

One of agent from freelancer Amanda Clements is a really help me alto. I must say he response is just an awesome.

I refer a client but i did used a wrong link but Amanda is one who not only help me but also refund me fee of current project but also help me to add $20 refer amount.

To be honest, i were not expecting this but I am really suprise with his help and support.

I should recommend freelancer to everyone.

Thanks.

Date of experience: April 27, 2018
PS
1 review
0 helpful votes
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Thanks
April 29, 2018

Thanks to Katie to help me :) and the clean answers that give to me, thank you again and the website freelancer :)

Date of experience: April 27, 2018
New York
1 review
0 helpful votes
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Very good help
April 28, 2018

Thanks for your help.
I am very good for me all processing and will get help again in the future.
Very good help.
Thanks again

Date of experience: April 27, 2018
GB
1 review
0 helpful votes
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Inquiry
April 27, 2018

Very good and quick. The responder was very professional and polite and responded to all my queries. That's all I have to say. Thank you

Date of experience: April 27, 2018
India
1 review
0 helpful votes
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BEST EVER SUPPORT
April 27, 2018

I have spoken with JOSIE. G and had a pleasant experience.

Josie solved my problem.

Love Freelancer BACK END SUPPORT TEAM

Date of experience: April 27, 2018
Australia
1 review
0 helpful votes
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Quick & Efficient
April 27, 2018

Josie was awesome and helped me to sort out an issue I had that was bothering me & giving me a headache so thank you for helping me out

Date of experience: April 27, 2018
Saudi Arabia
1 review
0 helpful votes
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KATIE's Review
April 27, 2018

Professional and technically aware of her task and willing to help. Not another typical assistance from a cust/techsupport thank I appreciate your help and willingness to help thank you very much again

Date of experience: April 27, 2018
Bangladesh
1 review
0 helpful votes
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Excellent Support
April 27, 2018

He is a good supporter of me. He is a awosome Supporter. I dont understanded the content, but he was explain me again and again. I am very happy to chatting with his. Thank you so much

Date of experience: April 26, 2018
New York
1 review
0 helpful votes
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Quick and Easy Support
April 27, 2018

It was very easy to pinpoint the issue and solve the problem quickly! Very satisfied with my experience.

Date of experience: April 26, 2018
Hong Kong
1 review
1 helpful vote
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Review for Josie G.: five stars
April 27, 2018

Solved my problem. Thank you.
"Hello,
On April 26, I was going to create a project for Aizhamal D. (@adjanibekova). We agreed at 30 dollars. But I didn't notice where to set the price. As a result, I created a project of 250 dollars, which caused Aizhamal D. Was charged 35 dollars and I was charged 4.6 dollars, as project fee. The project ID is Project ID: *******. It was a mistake. Please kindly return the funds to our credit cards. Thank you very much. I will create a right one after that.
Regards."

Date of experience: April 26, 2018
Turkiye
1 review
0 helpful votes
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Good assistance
April 27, 2018

I had a fast and clear response from Kayla B for my questions about past disputes. Thanks for the assistance.

Date of experience: April 26, 2018
GB
1 review
0 helpful votes
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Faye C is the best
April 27, 2018

Fast accurate reliable fast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliablefast accurate reliable

Date of experience: April 25, 2018
Brazil
1 review
0 helpful votes
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Most efficient support team
April 27, 2018

I did a wrong deposit and the team solved the problem in 5 minutes, making the amount to go back to my paypal account.

Date of experience: April 25, 2018
Spain
1 review
0 helpful votes
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As with everything, there is the good, the bad, and the ugly in customer rep. I have had my bad, worse, and terrible customer service agent.

Erwin -- from Freelancer, fixed my problem, my issue. A professional customer oriented individual that understood what I was looking for.

A pleasure to work with, I hope Freelance recognizes such individuals.

Thanks!

Date of experience: April 25, 2018
Philippines
1 review
0 helpful votes
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Thank you, Josie G.
April 25, 2018

It was really confusing for me since it was my first time to get a refund and withdraw money. Josie G. Took her time to explain it to me clearly. Awesome support.

Date of experience: April 25, 2018
California
1 review
1 helpful vote
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Live Chat was helpfiul.
April 25, 2018

Kayla on Live Chat was very helpful. I very much appreciate her help. She resolved the matter I was inquiring about. Thank you. :)

Date of experience: April 25, 2018
Hong Kong
1 review
1 helpful vote
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Reported case and will follow up
April 25, 2018

Glad to hear the reported case will be follow up. Please do kill off the owner who tries make bidders to pay before they get the job, this is not making any sense and rip off.

Date of experience: April 25, 2018
Bangladesh
1 review
0 helpful votes
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Grate supports
April 25, 2018

I love you so much for support, I hope you have good connected.
Good job for Freelancer.com, best of luck every time and every day. Thanks

Date of experience: April 25, 2018