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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 12 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Its so wonderful quick service
April 25, 2018

I can get solution and advice for my matter withing five second. Really wonderful service. No time wasting.

Date of experience: April 25, 2018
Italy
1 review
1 helpful vote
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Fake project and bids concerns
April 25, 2018

I contacted desk support and talked to Kayla B. She was very helpful in explaining how bids work and helping out with a fake project I was assigned recently. It's very annoying to know that someone can post a fake project and hire a freelancer, who will be charged a fee and then waste a lot of time trying to understand what happened. I think people should be able to post a project only if they have verified payment methods and deposited money.

Date of experience: April 25, 2018
Austria
1 review
0 helpful votes
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Dispute support
April 25, 2018

Kayla provided me with a very good and extensive support for my dispute problem related to a neglectful freelancer

Date of experience: April 25, 2018
Indonesia
1 review
0 helpful votes
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Problem with employer
April 25, 2018

Explain everything clearly, easy to understand, finalizing the rules of how to use the feature and give the best solution

Date of experience: April 25, 2018
Philippines
1 review
0 helpful votes
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100% help from Josie G.
April 25, 2018

Great help with my concern about my employer. Refunded my balance as my employer broke the terms and conditions of freelancer and even gave a compensation. So kind and generous! I can return my loss atleast. :) thanks! Nice agent and very helpful!

Date of experience: April 25, 2018
Vermont
1 review
1 helpful vote
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Site Assistance
April 25, 2018

Kayla B. Was very helpful and assisted with a milestone payment question I had. I will def. Be using Freelancer.com again!

Date of experience: April 24, 2018
GB
1 review
1 helpful vote
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Fantastic service!
April 25, 2018

Kayla B helped me with my issue and was very pleasant, polite and extremely helpful. Above and beyond service

Date of experience: April 24, 2018
India
1 review
0 helpful votes
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Issues with Membership upgrade
April 24, 2018

The additional bids were not added, thanks to the representative Kayla B, the Issue got resolved in no time.
5 Stars to Kayla B.
Keep it up...

Date of experience: April 24, 2018
Egypt
1 review
0 helpful votes
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Very Helpful
April 24, 2018

He is a helpful and serious and useful
Help me understand my problem
He give me a solution to this problem

Date of experience: April 24, 2018
Bangladesh
1 review
0 helpful votes
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Withdraw Issue
April 24, 2018

It was a helpful communication with Josie G was quite polite all over the conversation. Freelancer need these kind of people to more improvement in future.

Date of experience: April 24, 2018
Spain
1 review
0 helpful votes
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SUPPORT
April 24, 2018

JOSIE G - HELPED ME IN THE CHAT SUPPORT, IT WAS QUICK AND EASY. DIDNT HAVE TO WAIT TO LONG AND I RESOLVED MY QUERY

Date of experience: April 24, 2018
Indonesia
1 review
0 helpful votes
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Appreciate for Josie G.
April 24, 2018

Josie G. On Freelancer.com was give a very helpful solution for me! Freelancer.com support are always the best.

Date of experience: April 24, 2018
Turkiye
1 review
0 helpful votes
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Great Support!
April 24, 2018

The agent helped a lot and did not hesitate to assist in every bit of second. Great Communication, Great Support.

Date of experience: April 24, 2018
Viet Nam
1 review
0 helpful votes
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Great reactivity
April 24, 2018

Very nice customer support experience with Kayla B. She answered quickly to all my questions. Thanks

Date of experience: April 24, 2018
India
1 review
0 helpful votes
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Milestone support
April 24, 2018

Kayla B. Gave well support to me and milestone related issue was fixed at the moment right now without no doubt.

Date of experience: April 23, 2018
Philippines
1 review
0 helpful votes
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Pleasant and personable
April 24, 2018

It was quick and fun. My questions were answered in a timely manner. She was right on the spot with her responses and knows how to laugh:-)

Date of experience: April 23, 2018
GB
1 review
0 helpful votes
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It was a smooth and hassle-free experience today with customer support service of freelancer.com. Kayla B was very patient with me and answered all the questions appropriately. My session with her had 4 problems / clarification and she patiently answered / resolved all.

Many thanks Kayla B.

Date of experience: April 23, 2018
India
1 review
1 helpful vote
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Client gave me this project 4 months ego

We agreed on work he told me he will

Give me admin panel and i will create xamrine app according to his database

And he also told its 4 to 4 screen app only

But after i accepted project he gave his server

And there is only 2 or 3 tables created

And he did not provided admin

Then he started give me work in parts he gave me 4 screens first

When i completed them he gave me another 4 screens

I told him its out of scope but because of accepting project i had to do that

I completed work in 1 months then he

Made changes in UI 5 times which i did

Then he release funds and gave me review

Suddenly after 1 month he raised complaint and told to freelancer i did not provided him source code (i sent him code on completion and he checked then release payment).

And gave additional doc to do changes in project and told do that points and he will take out complaints

He has given me 4 docs last month and now telling me about any final doc

He wants additional work in free of cost and he know freelancer.com always supports to client that's why he is doing this dishonesty.

He is trying to contact me directly and threatening me also but freelancer supporting him and locked my payments.

I did hard work to make this profile and they locked my profile for supporting them client for his illegal work

Freelancer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 23, 2018
Turkiye
1 review
0 helpful votes
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Nail salon design
April 23, 2018

Thanks a lot for your kind help, This was the secont support request from your team. Both this and the previous request replied and solved rapidly.
Tks again and have good work. Regards from Istanbul

Date of experience: April 22, 2018
Germany
1 review
0 helpful votes
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Perfect assistance
April 23, 2018

Mark helped me out perfectly. The process went quick and without discussion and question. Great service, thank you!

Date of experience: April 21, 2018