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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Awsome!
May 18, 2018

The support given me a great and complete instructions on how to address the issue regarding my withdrawal.

Date of experience: May 17, 2018
Missouri
1 review
1 helpful vote
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Josie G. Did an excellent job!
May 18, 2018

I needed help finding the leave-feedback button for the freelancer I was working on and the representative I got, Josie G., was very professional and quickly answered the two questions I had.

Date of experience: May 17, 2018
Australia
1 review
0 helpful votes
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FIrst payment feedback
May 18, 2018

Outstanding
I accidently processed two milestones and was instantly contacted by your support team and refunded for one of them.

Excellent first experience

Date of experience: May 17, 2018
Bahrain
1 review
0 helpful votes
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Freelancer is a great website to help you get your work done. They have great customer support all the time.

Date of experience: May 17, 2018
Egypt
2 reviews
3 helpful votes
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Fake website
May 20, 2018

They created a gift for new sign in and then deduct again the amount for nothing and says this is the member mistake

Date of experience: May 17, 2018
France
1 review
0 helpful votes
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Great support
May 18, 2018

Had a Chat with Kimberley, very comprehensive and efficient
Issue solved, with details and explanations

Date of experience: May 17, 2018
India
1 review
0 helpful votes
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Amazing customer support
May 18, 2018

The freelancer support guys always solve the problem quickly. They are always very supportive. Thanks

Date of experience: May 17, 2018
Egypt
1 review
1 helpful vote
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Good Support
May 18, 2018

He answers all my questions and was very helpful to me. I will join corporate membership after this chat with him.

Date of experience: May 17, 2018
India
1 review
0 helpful votes
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Best Support by Charlotte B.
May 18, 2018

Thank you for your support and for solving my query i really appreciate it... thank you so much once again.

Date of experience: May 17, 2018
RU
1 review
0 helpful votes
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Competent employee
May 18, 2018

Very competent, sympathetic and understanding employee. Heard my problem and immediately solved it, explaining what the problem is. Thanks for the support. I am very glad.

Date of experience: May 16, 2018
Myanmar
1 review
0 helpful votes
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Handled my contest cancellation
May 18, 2018

It was easy to explain to him & fast reply. He handled it fast n simple. This is my third try to post projects so I'm still learning about it.

Date of experience: May 16, 2018
India
1 review
0 helpful votes
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Refund money
May 17, 2018

He is really a best guy in freelancer company... really really great person. He slove my problem within 1 mint.

Date of experience: May 16, 2018
Belgium
1 review
6 helpful votes
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This site is a joke: Here is why:

- So many fees,
- So many pop-up buttons to trick you to pay more,
- Many fake projects,
- Customer support reply is like a machine, copy and paste template to reply just like how people bid the job.
- I lost money because of you.

How I lost money?
- I accepted a project, paid the fee, the client turned out is fake, disappeared, happened so many times.
- Accepted a project, paid the fee first, work hard, client release the milestone, but the money goes back to client, then freelancer.com will tell you that you must pay the funds into your Account. If you do not do so, we may suspend, limit or cancel your account, or take action against you to recover those funds? What a joke, you work hard, and lose money. And you got punished instead of fake client!

Stay away from this crap site, UpWork is 10 times better.
You are welcome!

Date of experience: May 16, 2018
Zimbabwe
1 review
0 helpful votes
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Amazing Kayla support
May 17, 2018

Kayla has served me twice now and she's great, really explains things clearly. I am new to freelancer so it's a little confusing at first

Date of experience: May 16, 2018
Arizona
1 review
0 helpful votes
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Excellent Assistance
May 17, 2018

An excellent assistance from Kayla in chat OKN-279-*******. Nice to comunicate with her. Fastes reply and good explain the info and concept. Really nice assistance.

Date of experience: May 16, 2018
Australia
1 review
0 helpful votes
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Excellent support from Josie G
May 16, 2018

The customer support was awesome... Josie G was very helpful and cleared all my doubts...

Thank you so much

Date of experience: May 16, 2018
Serbia
1 review
0 helpful votes
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Josie G
May 19, 2018

It was a pleasure to talk with Josie G. And he explained everything to me, and helped me get my project fee back. I just want to say that the projects that have milestones funded, should be released to the freelancers that have worked on them in case something happens with the user who made the project. Thank you!

Date of experience: May 16, 2018
Spain
1 review
0 helpful votes
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Good experiece
May 16, 2018

A doubt of a refound solved, for me has a quick answer is eficient service!
Thanks for the patience!

Date of experience: May 15, 2018
GB
2 reviews
13 helpful votes
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Scam website
May 18, 2018

I am a UK-based freelance programmer and have been getting jobs on Freelancer.com for the last six months.

Recently Freelancer.com stole $200 and £110 from my account within a span of a few days. They call it "Reversal of done milestone payment" but everybody else calls it THEFT.

They didn't even refund me the project fees until I complained to customer support. I have already filed complaints with Action Fraud UK and the UK Trading Standards office. I suggest to whoever has fallen victim to Freelancer.com and is resident in the UK to do the same.

I am in the process of withdrawing all my funds and moving to Upwork.

Conclusion: Freelancer.com is a SCAM and should be AVOIDED at all costs.

Date of experience: May 15, 2018
GB
1 review
0 helpful votes
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Fast response
May 15, 2018

Needed help to figure out how to withdraw my funds from the Freelancer account. Was solved easily and fast. Thank you.

Date of experience: May 15, 2018