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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Very good support
May 23, 2018

I am very happy the support which she/he provide. She answered my all questions. Such nice support person from freelancer.com

Date of experience: May 23, 2018
Spain
2 reviews
3 helpful votes
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Excellent support!
May 23, 2018

Kayla B. Helped me with my problem and was very helpful all over the chat session. Thank you very much!

Date of experience: May 23, 2018
Israel
1 review
0 helpful votes
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I took part in contest. It was about translation from hebrew into english. The holder gave pdf file. So no one could translate it through copy/paste. I've done the whole translation by myself in MSWord. Because of the conditions of the contest (applied file must be jpg, png) a design was broken in file when i made it jpg from doc. I applied it being sure that i won (i repeat the contest was only about translation). Next day i found out that the winner was a guy, who had never spoken hebrew. I looked through his applied file. It had a nice design, he used photoshop and the whole my translation word to word. So i wrote to support and Brenda opened a ticket. Thank you, Brenda. But it took 2 days for ticket team to answer me that everything was ok in the contest but they will check. I've sent to them all provements that it was my own translation and the difference between online translator and that work. For 3 days i'm waiting for an answer. A man from the project which he wants me to do is waiting for my desisson if i would stay in this site and do the project or leave. It is ridiculous to spend 3 + days fir a check which can be done in 15 minutes.

Date of experience: May 23, 2018
India
1 review
0 helpful votes
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VERY HELPFULL!
May 23, 2018

This was the first customer support that I found very much helpful.
The agent (KAYLA B.) was very helpful to me and helped in identifying 2 fraud people on this site.
So, thank you KAYLA for your support and thank you freelancer.com

Date of experience: May 23, 2018
Singapore
1 review
0 helpful votes
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I got prompt reply and direct answers to my questions without any doubts, it gives good impression to an employer

Date of experience: May 23, 2018
AE
1 review
0 helpful votes
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Vas productive and fast
May 23, 2018

Was excellent, the guy was very fast and operational. He quickly looked into the issue and understood what the problem was

Date of experience: May 22, 2018
Poland
1 review
0 helpful votes
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Perfect
May 22, 2018

It was more than I expected, the solution offered was perfect. The attention was also quick and fluid.

Date of experience: May 22, 2018
Bangladesh
1 review
0 helpful votes
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Thanks Barry
May 22, 2018

I need some help to support on freelancer.com... Barry help me so much as like i want. I get the best help from him. Thanks Barry.

Date of experience: May 21, 2018
Switzerland
1 review
0 helpful votes
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Hourly payment
May 22, 2018

I have some clue, but not actually the right answer. I will try it and otherwise contact you again. Best regards.

Date of experience: May 21, 2018
Florida
1 review
0 helpful votes
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Whenever I have a problem, Freelancer always seems to skirt around the issue, I always end up feeling more frustrated than I was prior to contacting help support. Not today. Even though I did have a $#*! fest, Kayla B. Was able to calm me down (no small feat0, and she helped me through every one of my issues slowly and calmly. She is truly Freelancers greatest asset in that department because I know that as intelligent as I am and as long-winded, as I can be, I am a holy terror when I get on my soapbox. However, Kayla B. Handled everything with grace and professionalism. I give a $#*!ing when it is due, but I also sing praises, and that woman needs a raise after having to put up with me, but also for having the talent to calm me down, answer my questions, and send me off in a pleasant mood for a change, not one where I am complaining about the incompetence of Freelancer all day. If you hire more people like Kayla B., you might make a fore-score in business. If not, close up shop now.

Date of experience: May 21, 2018
RU
1 review
0 helpful votes
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Help for me
May 22, 2018

I have a question, Kimberly R. Help me, it's all okay.
I'm glad that everything turned out, thanks to the support team.

Date of experience: May 21, 2018
Turkiye
1 review
0 helpful votes
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Good support
May 22, 2018

Kimberly R. Was very successful in generating solutions. She offered the information about withdraw from my account very quickly. I thank you very much.

Date of experience: May 21, 2018
India
1 review
0 helpful votes
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Great
May 20, 2018

She was just great and addressed my issue without creating further problems freelancer.com needs more people like her

Date of experience: May 19, 2018
Colombia
1 review
1 helpful vote
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Exellent
May 20, 2018

Heat attention, as usual, I've never had a bad response with freelancer support team. They will always take care of everything

Date of experience: May 19, 2018
Pakistan
1 review
0 helpful votes
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Best customer support
May 20, 2018

I started off on a project but the employer account was disappeared in the middle of the project. It caused me a loss of service charges only, earning nothing. I contacted the customer support of Freelancer.com. They were kind enough to explain the matter to me and to take a quick action. They not only refunded my amount, but also provided me with a free higher membership for one month. What else could anyone expect from them! Indeed, I heartily appreciate their immediate and quick support.
P.S. I am a new Freelancer, and I was quite scared after the event of losing money. But thanks to their wonderful customer support that I am happy to continue my journey.

Date of experience: May 19, 2018
India
1 review
0 helpful votes
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Great help on payment issues
May 20, 2018

My employer had some payment issues and Brenda is providing help to them on my request.
Appreciate the help.

Thanks a lot

Date of experience: May 19, 2018
Serbia
1 review
0 helpful votes
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Patient and very skilled
May 20, 2018

Indescribable experience. I asked her like a 1000 questions and she was kind and patient with me and stayed along with me with all of my questions.

Date of experience: May 19, 2018
GB
1 review
0 helpful votes
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Membership refund
May 18, 2018

Josie G was great. I was charged because I forgot to cancel my membership and he refunded me the money. Thanks again!

Date of experience: May 18, 2018
Italy
1 review
0 helpful votes
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WOW|
May 18, 2018

Kind professional and helpful! She answers me quickly and she resolved all my doubts and problems! Tnx u

Date of experience: May 18, 2018
RU
1 review
2 helpful votes
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Thank you very much, very helped with my problem:
"I recently successfully completed the project, and for some reason I lost the rating "On budget", worked with this employer https://www.freelancer.com/u/olyanov?ref_project_id=*******. She put all the maximum marks, but my rating "On budget" on my page fell. Asked her to write to you in support, she was sent a new poll about my work, and she put all the maximum ratings (5 stars). Why is my rating still 84 percent? Please help"

Date of experience: May 18, 2018