Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
Follow Mohamed Y.
Unfollow Mohamed Y.
Share Review
Report Review

Perfect help
May 27, 2018

I would like to thank you for your help by the CS, i had some problems with the site cause i'm new here and your employer Stephanie M. Helped me a lot by answering my questions.
Keep going and thank you

Date of experience: May 26, 2018
Texas
1 review
0 helpful votes
Follow Jagatjit R.
Unfollow Jagatjit R.
Share Review
Report Review

Fees refund
May 27, 2018

Katie after getting all the comments and justify all the points you can tell any user that your fund is not "refundable" but before it you not.
So this point was something embarrassing.

Otherwise, your support was good.

Date of experience: May 26, 2018
Morocco
1 review
0 helpful votes
Follow ismail a.
Unfollow ismail a.
Share Review
Report Review

Support help
May 27, 2018

I had a probleme with warriorforum registration thene Stephanie M. Helped me its a kind support thanks a lot for you and for stephanie

Date of experience: May 25, 2018
Egypt
1 review
0 helpful votes
Follow Abdelrahman L.
Unfollow Abdelrahman L.
Share Review
Report Review

Josie G he is very good customer services
He finished all my issue thank you again
Thanks for freelancer team

Date of experience: May 25, 2018
Malta
1 review
0 helpful votes
Follow Isabelle Z.
Unfollow Isabelle Z.
Share Review
Report Review

Excellent service
May 27, 2018

Katie was great. She assisted me in a timely manner, didn't leave me waiting for long minutes, and asked me if I had a message for the employer. Great great service!

Date of experience: May 25, 2018
Norway
1 review
1 helpful vote
Follow Hannu N.
Unfollow Hannu N.
Share Review
Report Review

Perfect customer service
May 27, 2018

Had a problem - it got fixed. Quickly and correctly! Customer service agent Eileen. Had a problem - it got fixed. Quickly and correctly! Customer service agent Eileen.

Date of experience: May 25, 2018
GB
1 review
1 helpful vote
Follow Anton B.
Unfollow Anton B.
Share Review
Report Review

Helpful live support
May 27, 2018

I was having an issue with one of the projects and upon contacting live support, Josie G. Was able to quickly answer all my questions and help me out.

Date of experience: May 25, 2018
Germany
1 review
0 helpful votes
Follow Markus J.
Unfollow Markus J.
Share Review
Report Review

Great support
May 27, 2018

Had an excellent support from Stephanie M. She was friendly and direct took care of the matter discussed. Thank you very much!

Date of experience: May 25, 2018
Lithuania
1 review
0 helpful votes
Follow Irena A.
Unfollow Irena A.
Share Review
Report Review

Good job
May 27, 2018

Very good and easy communication with Josie G. I know that whatever I give you to do will get done the first time I ask and will be accurate. I dont have to ask again or check your work. You check your work for typos and mistakes before submitting it.

Date of experience: May 25, 2018
Greece
1 review
0 helpful votes
Follow TONIA S.
Unfollow TONIA S.
Share Review
Report Review

Account Issues
May 27, 2018

I talked with Stephanie M. She answered to my questions. She was very helpful. Thank you for the prompt help.

Date of experience: May 25, 2018
Sri Lanka
1 review
0 helpful votes
Follow Shanmugarasa M.
Unfollow Shanmugarasa M.
Share Review
Report Review

Address verification
May 27, 2018

Very response with respectively. Excellent customer service. I feel that happy and I clarify my problems in right way.

Date of experience: May 24, 2018
India
1 review
0 helpful votes
Follow Manda P.
Unfollow Manda P.
Share Review
Report Review

Goood
May 24, 2018

Katie is such a nice person ever she have listen me properly and provided me a best solution
I love her

Date of experience: May 24, 2018
Australia
1 review
0 helpful votes
Follow Charmaine P.
Unfollow Charmaine P.
Share Review
Report Review

Josie G
May 27, 2018

Hi there, Just wanted to let you know that Josie G has been wonderful and a great help this evening. Thank you Josie!

Date of experience: May 24, 2018
Spain
1 review
0 helpful votes
Follow David H.
Unfollow David H.
Share Review
Report Review

I had a few doubts about how to tackle a conflict with a freelancer, Katie gave me options for how to procede with it, and offered to contact him on my behalf.
She also cleared some doubts I had about leaving a project unawarded and reopening it at a later date.

Date of experience: May 24, 2018
Cambodia
1 review
0 helpful votes
Follow mdsharafat h.
Unfollow mdsharafat h.
Share Review
Report Review

Freelancer Online Support
May 24, 2018

I got right support within short time period. Got right answer and direction. It is really appreciable.

Date of experience: May 24, 2018
Finland
1 review
0 helpful votes
Follow Joel S.
Unfollow Joel S.
Share Review
Report Review

Credit card transaction
May 24, 2018

Josie G handled my request fully and provided the help I needed. I'm very happy with the help I got:)
Excellent customer service, Please give bonus to Josie G :)

Date of experience: May 24, 2018
India
1 review
0 helpful votes
Follow Boopathi D.
Unfollow Boopathi D.
Share Review
Report Review

He has been 100% clarified all my doubt and instantly replied my question and I will recommend for his promotion... Thanks.

Date of experience: May 23, 2018
France
1 review
0 helpful votes
Follow fab d.
Unfollow fab d.
Share Review
Report Review

Hi all,
I have worked since 6 years on Freelancer.com and just discover a Tool to manage and place your bid automatically in few seconds, and save huge amount of time.
I earned 2 times more money per month.
Here the website for more info: http://itfhrm.com/freelancerTool/
I found this promo code: freelancer, and earned 100$ discount

Have great bid.

Date of experience: May 23, 2018
Jamaica
1 review
0 helpful votes
Follow Roland T.
Unfollow Roland T.
Share Review
Report Review

Issue explained and solved. I also needed information to create and release milestone payments. The agent was able to give me details.

Date of experience: May 23, 2018
Pakistan
1 review
0 helpful votes
Follow Muhammad A.
Unfollow Muhammad A.
Share Review
Report Review

Support
May 24, 2018

Great Experience! They support agent really help me solving the issue quickly. They are the best and supportive.

Date of experience: May 23, 2018