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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 12 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Best support
May 30, 2018

Best support to solve my problem thank you so much your valuable time. Thanks for your time to assist me to solve my problem thank you.

Date of experience: May 30, 2018
Bangladesh
1 review
0 helpful votes
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Helpfull and supportive
May 30, 2018

I have some issue and need to understand how I solve it, so I contact support desk and Kayla B. Support me a lot.
Thak you so much "Kayla"

Date of experience: May 30, 2018
GB
1 review
0 helpful votes
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Great
May 30, 2018

Mark the customer care guy was proactive and helped me resolve my issue before I even ask. Exceptional customer service

Date of experience: May 29, 2018
PS
1 review
0 helpful votes
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Josie G.
May 29, 2018

Josie G. Is helpful and nice, he help me in negative funds and he cancel bad funds comes through my last project

Date of experience: May 29, 2018
Armenia
1 review
0 helpful votes
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I was really satisfied by the support and expertise of your agent Barry N. It took him 3 minutes to resolve my issue.
Thank you!

Date of experience: May 29, 2018
India
1 review
0 helpful votes
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Awesomeness
May 29, 2018

It was a Pleasure talking to Josie G.
My Query was resolved and I rate it 5 out of 5. I was worried before the chat but resolved totally.

Thanks

Date of experience: May 29, 2018
Italy
1 review
0 helpful votes
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Our first project
May 29, 2018

Even though we did not find any solution and the awarded freelancer disappear completely, at the very end we had a good experience with the online service.

I would suggest some more explanation of the transactions as we got email of a lot of transactions over our profile which in reality never happened.

Date of experience: May 29, 2018
Turkiye
1 review
0 helpful votes
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Helpful agent Stephanie M.
May 29, 2018

I contacted agent Stephanie M. In order to ask for advice regarding a dispute with my employer. She carefully listened to me and provided a useful set of steps that would lead me to the best solution in this and similar situations. She talked in a clear, decisive, but very calming tone, which helped me in these moments of anger / stress / worries. Thank you Stephanie M.

Date of experience: May 28, 2018
India
1 review
0 helpful votes
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Great experience to talk with Charlotte B.
He help me to fix my client project issue; project was completed already but not showing & also helps me to let me know how to know my client to give feedback.

Excellent help by this Charlotte B.
Freelancer.com support is awesome as always. A+++

Date of experience: May 28, 2018
Cambodia
1 review
0 helpful votes
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Great
May 28, 2018

So far so good. Help staff (Keyla B.) is very friendly and efficient. I'm very happy with the service.

Date of experience: May 28, 2018
Indonesia
1 review
0 helpful votes
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Very clear
May 28, 2018

Very fast responsive and clear.
Your information is very helpful thank you very much.

The staff's name that helped me is Josie G.

Date of experience: May 28, 2018
Pakistan
1 review
1 helpful vote
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JOSIE G
May 28, 2018

Good experience. Helped me in understanding my issues. I have discussed employer unresponsiveness and also inquired about bid quality score. Josie G helped me the best she could

Date of experience: May 28, 2018
Nigeria
1 review
1 helpful vote
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It was a great experienced with the customer support. They did wonderfully well for helping. Appreciate you guys. Thanks.

Date of experience: May 28, 2018
Sri Lanka
1 review
0 helpful votes
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My problem was solved within 5 mins by the support. I am really impressed and appreciate their service.

Date of experience: May 28, 2018
India
1 review
0 helpful votes
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Support review
May 28, 2018

I needed help with issue on my employer side. So i contacted support, agent Josie G. Was on the live chat to help me. It was good experience. Listened to my issue and ready for help me. Guided me properly.
Thank you

Date of experience: May 28, 2018
Bangladesh
1 review
0 helpful votes
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I am really pleased to meet with Josie G. His advice and support is appreciated. Thanks freelancer team

Date of experience: May 27, 2018
Singapore
1 review
0 helpful votes
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Timely help
May 28, 2018

It was as if someone heard my thoughts and pinged me to offer help. Thanks Nicole. You were very helpful and addressed my queries well

Date of experience: May 27, 2018
Indonesia
1 review
0 helpful votes
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Refund issue solved
May 28, 2018

The live chat agent Antoinette. B give clear instruction, very helpful, good manner and friendly. Thank you

Date of experience: May 27, 2018
Kenya
1 review
0 helpful votes
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Katie R.
May 28, 2018

She was very helpful. I asked her a few questions and she answered politely and accurately. Thank you very much.

Date of experience: May 27, 2018
GB
1 review
1 helpful vote
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Refund request.
May 27, 2018

Mark G was very helpful and quickly sorted my refund request. I am very satisfied with how he dealt with the issue and woukd not hesitate to use the service in the future.

Date of experience: May 26, 2018