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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 12 days

We monitor reviews for authenticity

Romania
1 review
1 helpful vote
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Very helpful
June 3, 2018

He/she was able to take the proper steps in solving my problem - which was to send it to a higher management.
A previous support person I contacted was unable to solve this.

This is a competent customer support person.
Thanks

Date of experience: June 1, 2018
Egypt
1 review
0 helpful votes
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Fees & Recharges
June 3, 2018

There was a problem in my balance and there were some fees taken and i got my balance back thanks to Katie^^, it was a pleasant experience to find this kind of care and support

Date of experience: June 1, 2018
India
1 review
0 helpful votes
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Josie G was very helpful in closing the account.
Helped me through out and i ended with a good customer experience.

Date of experience: June 1, 2018
India
1 review
0 helpful votes
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It was a great help
June 3, 2018

The executive was so polite and solved my every concerns. It was a great help. Thank you so much for the great support!

Date of experience: June 1, 2018
India
1 review
1 helpful vote
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Awesome support team
June 3, 2018

Friendly user. Great support 24/7 customer support.
Thanks to Josie G.(customer executive) for solving my queries.

Date of experience: June 1, 2018
Germany
1 review
0 helpful votes
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Nice Service!
June 3, 2018

Josie G. Did an awesome job at helping us with an invoice problem.
We needed an invoice of our milestone payment for our tax attorney. She helped us finding a quick and easy solution.

Thanks a lot, Josie :)

Date of experience: June 1, 2018
Pakistan
1 review
0 helpful votes
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Issue with the client
June 3, 2018

The client did not respond after i accepted the project and i was charged with the freelancer fee. I wanted the refund. So it is done now.

Date of experience: June 1, 2018
India
1 review
0 helpful votes
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Excellent agent Kayla B and addressed all my concerns. Very prompt response and communication like freelancer portal. I am always thankful to freelancer platform.

Date of experience: May 31, 2018
India
1 review
1 helpful vote
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Project does not display
May 31, 2018

Josie G
Project does not display.
Give me direction of what to do.
Quick explanation.
Quick answer.
I gave him 5 star.
So he is doing good job

Date of experience: May 31, 2018
India
1 review
1 helpful vote
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Membership plan cancellation
May 31, 2018

Good support form josie G. I had query regarding membership plan and he has provided all the details what i have asked thanks for the help

Date of experience: May 31, 2018
Estonia
1 review
0 helpful votes
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Balance on the account
May 31, 2018

Josie G. Explained why I had a zero balance.
Refunded the funds
Turned out this was due to a dormant/maintenance fee

Date of experience: May 31, 2018
Turkiye
1 review
0 helpful votes
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Rating update
May 31, 2018

Thanks to Josie G. For updating the rating to 5 stars which i did 4 stars by mistaken.
Thanks for quick help.

Date of experience: May 31, 2018
India
1 review
1 helpful vote
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It was excellent
May 31, 2018

Barry was my CSR today and he was able to explain everything clearly and in a understandable manner.! Thank you

Date of experience: May 31, 2018
Turkiye
1 review
0 helpful votes
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Excellent
May 31, 2018

It was very hard to reach to live support. I think he is a good person. Because he helped me. Thanks him.

Date of experience: May 31, 2018
Brazil
1 review
1 helpful vote
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Questions with fees
May 31, 2018

Kayla's been a really nice person to me, assisting me in any issue that i've got!
Even if i have a lot of questions she was really into helping me!

Date of experience: May 31, 2018
Colombia
1 review
0 helpful votes
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Great Experience
May 30, 2018

Kayla was great, fast answers. Thanks so much. Aunque tenia dusdas ella respondio a todas mis preguntas, lo hizo rapido y estubo muy atenta para resolver todas mis dudas

Date of experience: May 30, 2018
Albania
1 review
0 helpful votes
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AWesome assistant
May 30, 2018

I really like this boy.He actually helped me alot to fix the problems that I had. I suggest you guys to speak with him

Date of experience: May 30, 2018
Philippines
1 review
0 helpful votes
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Very Professional
May 31, 2018

I accidentally send payments to them and Kimberly is very nice to helps me with a refund. Would like to ask support again :) I recommend Freelancer support chat to everyone.

Date of experience: May 30, 2018
India
1 review
0 helpful votes
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My refund
May 30, 2018

Thanks a lot. Very helpful... got my refund immediately... best app and best customer service... Thanks once again

Date of experience: May 30, 2018
India
1 review
0 helpful votes
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I found the chat Helpful
May 30, 2018

It was a good experience chatting with Kanya B and she addressed my concern by contacting the client on my behalf

Date of experience: May 30, 2018