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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 12 days

We monitor reviews for authenticity

Lebanon
1 review
0 helpful votes
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Awesome service
June 6, 2018

Great support, it didn't take me 5 minutes to resolve my issue.
I'm glad with such an experience with a support service

Date of experience: June 5, 2018
Uruguay
1 review
0 helpful votes
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Excelent
June 6, 2018

Great atention, she explain everithing I needed to know with great mood and patience. Congratulations

Date of experience: June 5, 2018
Spain
1 review
0 helpful votes
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Change project bid
June 5, 2018

All the explanation from Kayla B was clear and helpful. Everything I asked was answer perfectly.
Nothing else to say

Date of experience: June 5, 2018
South Africa
1 review
0 helpful votes
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Josie G helped me with my problem and she also gave me some tips and told me how I should go to work in the future. She really helped me a lot.

Date of experience: June 5, 2018
India
1 review
0 helpful votes
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Good support provided by Frieda
June 5, 2018

Frieda provided good support to my queries and Frieda was good to help me out. I get all my queries resolved at the same time. Frieda was too good and super fast to work on my queries. Good support provided. Thanks for the help..

Date of experience: June 5, 2018
Sri Lanka
1 review
1 helpful vote
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Superb service
June 5, 2018

I chat with a assistance (Kimberly R.) for resolve some problems i had with my account and she/he help me very nicely. I am so happy about it.

Date of experience: June 5, 2018
Nigeria
1 review
1 helpful vote
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Annual membership issues
June 5, 2018

I mistakenly signed up for the freelancer annual membership, rather than the monthly. Mason came to my rescue, as a one-time courtesy, and he handled the reversal in just two minutes. I'm so grateful. Thank you, Mason!

Date of experience: June 5, 2018
Philippines
1 review
0 helpful votes
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Erwin was very clear in giving me out the correct details that I needed with my questions. He was very patient too in waiting for my responses.
He's very easy to talk with.
Overall, i've got a wonderful experience, because i got what I need with clarity!
Thanks for doing a good job! Keep it up! :)

Date of experience: June 5, 2018
India
1 review
0 helpful votes
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Useful
June 5, 2018

Very good support of the freelancer team, thank you very much, i got useful information with the agent

Date of experience: June 5, 2018
Philippines
1 review
1 helpful vote
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Query on security deposit
June 5, 2018

Kayla is very helpful in answering my questions regarding security deposit to start working on a project and went the extra mile to remind me of the terms and conditions of the site.

Date of experience: June 4, 2018
Australia
1 review
6 helpful votes
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Unethical business
June 7, 2018

Title I provided is based on my experience yesterday when I was trying to bid for a project that was about providing IT support.

To be able to bid it said I need to pass level 1 US english test. I dont know if job poster wants bidders to get certified or if it is freelancer itself making that decision. Note that one has to pay about 6$ to get certified. Test is on freelancer site itself and I believe is designed by them.

The test questions are quite simple for anybody who has done English at school but I still ended up failing. The reason for failing I believe is tester gets 5 minutes to answer a ridiculous number of simple questions and it is designed so that one can't finish it in time. Basically it is designed so you retake the test and pay for it again.

This company is definitely dodgy as I had similar experience another time where I just got charged a fee for clicking a link on my email to view the job request.

Date of experience: June 4, 2018
Florida
1 review
0 helpful votes
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Josie G great support
June 4, 2018

I got some really fast and percise support from Josie G. I was able to get a resolution in minutes and it exceeded my expectations as I thought it would be more difficult to get what I needed. Thanks for the help

Date of experience: June 4, 2018
Serbia
1 review
0 helpful votes
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Perfect help
June 4, 2018

Excellent work done, perfectly explained everything, rating for Josie G. All the best!... Freelancer is the best site...

Date of experience: June 4, 2018
India
1 review
0 helpful votes
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Right explanation to the issue.
June 4, 2018

Thanks Josie G for your assistance. Got exactly what i wanted to know.
I didnt have to specify any of the details and you were able to give me a solution.

Cheers

Date of experience: June 4, 2018
Ohio
1 review
0 helpful votes
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Love this app and the chat support that the staff provides if ever needed. Great app will recommend to ANYONE.

Date of experience: June 3, 2018
New Zealand
2 reviews
0 helpful votes
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Thanks Kimberly was awesome.
June 3, 2018

Kimberly was awesome. Great service and fantastic attitude. Very helpful indeed. Thanbks Kimberly was awesome.

Date of experience: June 3, 2018
Lebanon
1 review
0 helpful votes
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Very helpful.
June 3, 2018

The agent that was assigned: Erwin C.
He addressed my concerns in a professional and clear way which improved my freelancer.com experience. It's amazing how available they were and responded immediately.

Date of experience: June 3, 2018
Viet Nam
1 review
1 helpful vote
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First time joining freelancer so i need to help a lot in understanding how it work.
Mr Erwin C. Give me direction of what to do, he did quick explanation and quick answer my question, i appreciated alot.

Date of experience: June 2, 2018
Algeria
1 review
1 helpful vote
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Excellent
June 3, 2018

I was very satisfied by the support of Charlotte it was an excellent and very helpful and the answers were helpful too.

Date of experience: June 2, 2018
India
1 review
1 helpful vote
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Katie is very helpful
June 3, 2018

I am facing problem with withdrwaing of my money as i am not able to clear the 3rd step of the process now she told me the solution and give me time to solve my query and now i am gonna do it so i will see if it will solve my problem.

Date of experience: June 1, 2018