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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 12 days

We monitor reviews for authenticity

Kenya
1 review
0 helpful votes
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I am a newbie but the guidance is fantastic, very precise and thorough. I will contact again and more

Date of experience: June 9, 2018
Saudi Arabia
1 review
0 helpful votes
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Mark was Proactive in support
June 10, 2018

Thanks Mark, I was actually lost on how to get the money back since the developer just gaveup on the project on the 2nd day. But Mark Reached out.

Date of experience: June 8, 2018
Morocco
1 review
0 helpful votes
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Stephanie M. Help me quickly, and very helpful person. She is totally helpful and perfect for customer support issues.

Date of experience: June 8, 2018
Thailand
1 review
0 helpful votes
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Kayla B. Best Support!
June 9, 2018

He is very good support and understand my purpose.
Quick and good quality, I'm very happy for his support. Thanks!

Date of experience: June 8, 2018
Spain
1 review
0 helpful votes
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Charlotte B. Was kind and perfectly assisted me on what I needed. Changed the project status from incomplete to complete and returned to my card the money that was still left on my freelancer account.
Thank you very much!

Date of experience: June 8, 2018
Hong Kong
1 review
1 helpful vote
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It was absolutely helpful.
June 9, 2018

I am a newbie to this site and was just browsing to discover but unfortunately made a mistake on deposits, I thought I couldn't get a help but try to contact a live chat support and to my gladness, I have talked to a very straightforward and reliable agent. Thanks, problem solved real quick!

Date of experience: June 7, 2018
Guatemala
1 review
0 helpful votes
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Help with payment concern
June 9, 2018

Antoniette was extremly helpful! I enjoyed how she make sure I had my inquiries completely solved. Super!

Date of experience: June 7, 2018
Serbia
1 review
0 helpful votes
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Payment
June 7, 2018

The agent was fast, precise. It was lovely to chat with her. I get the write answer. She was polite, and her instruction were useful.

Date of experience: June 7, 2018
Switzerland
1 review
1 helpful vote
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Issue with my freelaner
June 7, 2018

Very helpful, thank you a lot for your work! I really appreciate you resolving my problem. Love the service!

Date of experience: June 7, 2018
Jordan
1 review
0 helpful votes
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Very good experiance
June 7, 2018

Your agent Josie G talked in a very professional way and i am happy that we talked, will talk again if i needed more help about my issue

Date of experience: June 7, 2018
India
1 review
0 helpful votes
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Great support by support team I am really happy with you... I am really happy with the support services..

Date of experience: June 7, 2018
India
1 review
0 helpful votes
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Great support from Freelacer
June 7, 2018

The support of freelancer is great. I am happy. They are professional i their work. They take a little time to respond but I am sure this is because of the traffic on their sites.

Over all I am happy with their support system.

THanks

Date of experience: June 7, 2018
Philippines
1 review
0 helpful votes
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Amending Account Details
June 7, 2018

Hi. First of all, the five stars is for Brian A., the guy who I talked to. He's very smart and helpful. I hope all costumer service agents deal with everyone like that. I hope everyone deals with everyone like that. Keep him

Date of experience: June 6, 2018
Croatia
1 review
0 helpful votes
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Helpful
June 6, 2018

With quick responses, great communication, he tried to solve my problem. Very kind person. I had some problems with my client, and he made effort to help me with solving them. Very helpful.

Date of experience: June 6, 2018
Pakistan
1 review
0 helpful votes
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Best to the point answers
June 6, 2018

He deal me with right to the point answers and solved my issues. I need to modify the status of closed and incomplete project. He told me the right way and solution

Date of experience: June 6, 2018
Argentina
1 review
0 helpful votes
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Issue with a deposit
June 6, 2018

I was assisted by Kayla B. She's been kind and patient on doing her job. My review for her is positive.

Date of experience: June 6, 2018
Egypt
1 review
0 helpful votes
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Much Helpful
June 6, 2018

Very Professional and Very fast replaying... and really helpful Saved the day... with my Freelancer Account... her name is Kayla B.

Date of experience: June 6, 2018
India
1 review
0 helpful votes
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As a Project Tab
June 6, 2018

I have already cancelled the project but and why are you showing in MY Project Tab.

I have done this issue...

Date of experience: June 6, 2018
Turkiye
1 review
0 helpful votes
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Kayla B
June 6, 2018

She was very helpful. She answered my questions quickly and she gave me all the information I needed.

Date of experience: June 6, 2018
Malaysia
1 review
0 helpful votes
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Helpful
June 6, 2018

Faced few payment issues from unresponsive employer, Kayla B. Helped to send out email and provide me solutions.

Date of experience: June 6, 2018