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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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AWESOME SUPPORT. I WAS ABLE TO LOG BACK IN NO TIME. FAST AND HELPFUL. WHICH IS KINDA RARE NOW A DAYS. KUDOS!
Freelancer:
- Says it's free to have an account... and then after you get all set up, a couple days later, notifies you that you must sign up for a paid membership to continue. Nice advertising. They ought to point that out up front.
- Takes a sizable chunk out of every transaction, whether you end up getting paid or not. (Your employer also has the liberty to cancel the project at any time, whether you've done the work or not.)
- Is filled with scammers who waste your time (at best)
- Is extremely difficult and complicated to use
- Charges you a fee to accept a job (!) (A $5.40 fee for a $12 job, in my case)
- Does not explain things well (I accidentally reported a perfectly innocent user because of an unclear button (typical of Freelancer) and spent a good amount of time trying to fix it, only to be brushed off by customer service after complaining that I was notified "Action has been taken against the user you reported." This is NOT the only time a non-explained button or process got me into trouble.)
- Lets you work really hard and finish a project and THEN notifies you that in order to get paid you must "verify your identity" through a complicated process wherein, among other things, you take a picture of yourself holding your drivers license and a special number they give you, plus you must provide a proof of residence (they say a utility bill or a bank statement(!)), neither of which I have since I am 18 and live with my parents. Tough luck! Long and short of it, I was not paid on my first project (which, by the way, is also my last.)
- Is full of low paying gigs that pay anywhere from $2.50-$5 per article (except for the rare high paying gig, more on those below) and these employers want you to work twelve hours per day on this laughable wage.
- Does have nice employers who post projects offering decent wages--but in order to take on these jobs, you must have a LOT of reviews (from toiling away for the slave-labor employers, of course!) AND you might even have to upgrade your membership to get the job!
- Made me get feel like I went gray overnight.
- Told me I had 107 bids I could make--and then when I'd made less than fifty, it said I'd run out and couldn't place anymore. (?)
- Is not a place where skilled, professional writers should expect to make money. Period.
* * *
All that being said, my positive experience with Freelancer consisted of posting a contest for a logo design.
Prize was $10, I received 62 entries, so many great people submitted wonderful designs, and I got the logo I wanted (in the process linking up with a wonderful graphic designer I'm hiring for my website).
Nevertheless, because I'm so disgusted with Freelancer, I'm taking my new graphic designer and leaving. Freelancer won't be getting any more money from me!
I wish they could answer a lot faster. It took almost a week to receive an answer. Once I received a proper answer, all worked perfectly.
The support agent was very patient to discuss all my problems and solve it accordingly. I wish him good luck!
I made a wrong payment and Josie G. Immediately solved all of my issues! Such a great start with Freelancer platform! Thank you Josie.
Stephanie M, he is a friendly and co-operative person. Thanks for his co-operation. I have to get his support
Professional, kind, fast. Very well assisted.
Four stars only because I think it'll be good to have an Italian-speaking assistance. An Italian freelance offering content in Italian not speaking English cannot use your interesting services...
Thank you
As per my experience, Katie is nice support team member who listened me carefully & helped me. Keep it up Katie. Thanks.
All answered rapidly, professionally, highly appreciate the support of Kayla B. Although a rather technical question, she handled it in a professional way and answered in great detail. Vary satisfied by her support and kindness. Thank you.
She was very helpful and polite and patient. I needed to get a refund and she did help me with everything in the process. God bless her!
Alexander helped me to get the membership with lower price than usual and make it easy for me to get the refund of previous plan which I purchased Yesterday. He is great supporter and did it very speedy. I recommend him to anyone. Thanks much for the great support!
He is very helpful guy. He make me understand all things very nicely. I'm really very satisfied for his brilliant support. Great work.
Few hours ago I awarded a project after that the project was closed by the employer and I was charged of 10%. When I contact to agent to refund it to my account. I got it back instant.
I am glad for this kind of support to me.
I have problem with my membership plan, and Barry supported me well to get out of the trouble. Thanks to Barry, you are good supporter.
I get a very good experience from Stephanie M. About customer support. He provide all that info which i searching for.
Thanks to Stephanie M. And Freelancer for great support.
It is extremely good chatting with Barry N. And my problems were immediately resolved. Freelancer should add more Verified Payment Providers along with paypal.com and credit card.
I am a newbie but the guidance is fantastic, very precise and thorough. I will contact again and more
Thanks Mark, I was actually lost on how to get the money back since the developer just gaveup on the project on the 2nd day. But Mark Reached out.
Stephanie M. Help me quickly, and very helpful person. She is totally helpful and perfect for customer support issues.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

