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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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ACCOUNT LOGIN ERROR
June 17, 2018

AWESOME SUPPORT. I WAS ABLE TO LOG BACK IN NO TIME. FAST AND HELPFUL. WHICH IS KINDA RARE NOW A DAYS. KUDOS!

Date of experience: June 15, 2018
Kentucky
2 reviews
8 helpful votes
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Freelancer:

- Says it's free to have an account... and then after you get all set up, a couple days later, notifies you that you must sign up for a paid membership to continue. Nice advertising. They ought to point that out up front.

- Takes a sizable chunk out of every transaction, whether you end up getting paid or not. (Your employer also has the liberty to cancel the project at any time, whether you've done the work or not.)

- Is filled with scammers who waste your time (at best)

- Is extremely difficult and complicated to use

- Charges you a fee to accept a job (!) (A $5.40 fee for a $12 job, in my case)

- Does not explain things well (I accidentally reported a perfectly innocent user because of an unclear button (typical of Freelancer) and spent a good amount of time trying to fix it, only to be brushed off by customer service after complaining that I was notified "Action has been taken against the user you reported." This is NOT the only time a non-explained button or process got me into trouble.)

- Lets you work really hard and finish a project and THEN notifies you that in order to get paid you must "verify your identity" through a complicated process wherein, among other things, you take a picture of yourself holding your drivers license and a special number they give you, plus you must provide a proof of residence (they say a utility bill or a bank statement(!)), neither of which I have since I am 18 and live with my parents. Tough luck! Long and short of it, I was not paid on my first project (which, by the way, is also my last.)

- Is full of low paying gigs that pay anywhere from $2.50-$5 per article (except for the rare high paying gig, more on those below) and these employers want you to work twelve hours per day on this laughable wage.

- Does have nice employers who post projects offering decent wages--but in order to take on these jobs, you must have a LOT of reviews (from toiling away for the slave-labor employers, of course!) AND you might even have to upgrade your membership to get the job!

- Made me get feel like I went gray overnight.

- Told me I had 107 bids I could make--and then when I'd made less than fifty, it said I'd run out and couldn't place anymore. (?)

- Is not a place where skilled, professional writers should expect to make money. Period.
* * *
All that being said, my positive experience with Freelancer consisted of posting a contest for a logo design.

Prize was $10, I received 62 entries, so many great people submitted wonderful designs, and I got the logo I wanted (in the process linking up with a wonderful graphic designer I'm hiring for my website).

Nevertheless, because I'm so disgusted with Freelancer, I'm taking my new graphic designer and leaving. Freelancer won't be getting any more money from me!

Date of experience: June 15, 2018
Mexico
1 review
1 helpful vote
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I was not paid
June 17, 2018

I wish they could answer a lot faster. It took almost a week to receive an answer. Once I received a proper answer, all worked perfectly.

Date of experience: June 15, 2018
India
1 review
1 helpful vote
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Nice one
June 17, 2018

Brine A. Is really supportive. He helps me very well. From morning no one is on the freelancer to help me. Please concern about your customers.

Date of experience: June 15, 2018
Bangladesh
1 review
0 helpful votes
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A Grade Support!
June 14, 2018

The support agent was very patient to discuss all my problems and solve it accordingly. I wish him good luck!

Date of experience: June 14, 2018
Austria
1 review
0 helpful votes
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Super fast and helpful!
June 14, 2018

I made a wrong payment and Josie G. Immediately solved all of my issues! Such a great start with Freelancer platform! Thank you Josie.

Date of experience: June 14, 2018
Bangladesh
2 reviews
3 helpful votes
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Refund deposite
June 14, 2018

Stephanie M, he is a friendly and co-operative person. Thanks for his co-operation. I have to get his support

Date of experience: June 13, 2018
Italy
1 review
0 helpful votes
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Assistance feedback by Kayla B
June 14, 2018

Professional, kind, fast. Very well assisted.
Four stars only because I think it'll be good to have an Italian-speaking assistance. An Italian freelance offering content in Italian not speaking English cannot use your interesting services...
Thank you

Date of experience: June 13, 2018
India
1 review
0 helpful votes
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Nice support
June 14, 2018

As per my experience, Katie is nice support team member who listened me carefully & helped me. Keep it up Katie. Thanks.

Date of experience: June 13, 2018
Germany
1 review
0 helpful votes
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Great Support from Kayla B.
June 12, 2018

All answered rapidly, professionally, highly appreciate the support of Kayla B. Although a rather technical question, she handled it in a professional way and answered in great detail. Vary satisfied by her support and kindness. Thank you.

Date of experience: June 12, 2018
North Macedonia
2 reviews
2 helpful votes
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Josie G. Was great!
June 12, 2018

She was very helpful and polite and patient. I needed to get a refund and she did help me with everything in the process. God bless her!

Date of experience: June 12, 2018
Bangladesh
1 review
0 helpful votes
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Membership purchase support
June 12, 2018

Alexander helped me to get the membership with lower price than usual and make it easy for me to get the refund of previous plan which I purchased Yesterday. He is great supporter and did it very speedy. I recommend him to anyone. Thanks much for the great support!

Date of experience: June 12, 2018
Bangladesh
1 review
0 helpful votes
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Support for contest
June 12, 2018

He is very helpful guy. He make me understand all things very nicely. I'm really very satisfied for his brilliant support. Great work.

Date of experience: June 11, 2018
Bangladesh
1 review
0 helpful votes
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Few hours ago I awarded a project after that the project was closed by the employer and I was charged of 10%. When I contact to agent to refund it to my account. I got it back instant.

I am glad for this kind of support to me.

Date of experience: June 11, 2018
Viet Nam
1 review
1 helpful vote
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I have problem with my membership plan, and Barry supported me well to get out of the trouble. Thanks to Barry, you are good supporter.

Date of experience: June 11, 2018
Bangladesh
1 review
0 helpful votes
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For Live Chat
June 11, 2018

I get a very good experience from Stephanie M. About customer support. He provide all that info which i searching for.
Thanks to Stephanie M. And Freelancer for great support.

Date of experience: June 10, 2018
India
1 review
0 helpful votes
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It is extremely good chatting with Barry N. And my problems were immediately resolved. Freelancer should add more Verified Payment Providers along with paypal.com and credit card.

Date of experience: June 10, 2018
Kenya
1 review
0 helpful votes
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I am a newbie but the guidance is fantastic, very precise and thorough. I will contact again and more

Date of experience: June 9, 2018
Saudi Arabia
1 review
0 helpful votes
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Mark was Proactive in support
June 10, 2018

Thanks Mark, I was actually lost on how to get the money back since the developer just gaveup on the project on the 2nd day. But Mark Reached out.

Date of experience: June 8, 2018
Morocco
1 review
0 helpful votes
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Stephanie M. Help me quickly, and very helpful person. She is totally helpful and perfect for customer support issues.

Date of experience: June 8, 2018