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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

North Macedonia
1 review
0 helpful votes
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Excellet support agent
June 20, 2018

Its was very helpfull and advice the best way for my problem, from now i belive very in freelancer.com, Have a very good support team and its very safe.

Date of experience: June 20, 2018
France
1 review
0 helpful votes
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5 Star Support from Josie G
June 19, 2018

Josie G live chat support was very helpful and to the point.
I will not hesitate to use Freelancer support again.

Date of experience: June 19, 2018
Saudi Arabia
1 review
0 helpful votes
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Amazing customer service
June 19, 2018

Was patient in listening to my query and handled two of my concerns in a proper manner. Thank you Josie

Date of experience: June 19, 2018
Indonesia
1 review
0 helpful votes
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Fastest response
June 19, 2018

Josie G provided fastest solution for my issue, thanks a lot and keep the good work, you are the best. Cheers.

Date of experience: June 19, 2018
India
1 review
0 helpful votes
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Help about project issue
June 19, 2018

Mr. Jade helped me a lot and explain me very well issues. Mr jade were calm during the conversation and this very good about him.

Date of experience: June 19, 2018
Singapore
1 review
1 helpful vote
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Fast Response
June 19, 2018

Great experience with Kayla B.
She provided excellent support in helping with the process of withdrawing deposits.

Date of experience: June 19, 2018
Morocco
1 review
0 helpful votes
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Good!
June 19, 2018

Josie G. He is so helpful and fast communication guy! At the moment he almost solved my problem and I will be happy if he assist me next time! Thanks

Date of experience: June 18, 2018
Illinois
1 review
0 helpful votes
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Great
June 19, 2018

He is very kindly.
I solved the issue as he teach.
Freelancer custom center is very nice.
Thanks again.

Date of experience: June 18, 2018
India
1 review
0 helpful votes
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Not response on time
February 18, 2021

Not well support.
Not assign agent after waiting 10 or more minutes.
I have wait many times.
And they are not serious for provide service.

Date of experience: June 18, 2018
Lithuania
1 review
0 helpful votes
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I like this website, but I am having problems with charges, because I don`t know how to use it. So I enter at this chat to try to solve my problem and was really difficult to explain, and he was really nice and listen to me till understand the thing, and give me a option. If I cannot fixed this, probably I will leave this website besides beeing good, is difficult to know that each milestone generates charges

Date of experience: June 18, 2018
Bangladesh
1 review
0 helpful votes
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Best of the world support team.
June 19, 2018

I am very happy with your assistance. Communication was very well. He was give me proper solution that I wanted.

Date of experience: June 18, 2018
Philippines
1 review
0 helpful votes
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Kimberly is the all in one agent
June 19, 2018

1st it was a worst experience it took forever before agent assign to me, then when Kimberly log in. She is smart, kind and was so patient to me for the long period of time. I keep on asking her multiples questions and she was able to nailed it. Do the supervisor or manager of Kimberly please give her a raise or increase her pay. She deserved to be promoted and to be recognized on doing an extra mile for newbie like me.

Once again i highly appreciate Kimberly for the EXCELLENT SERVICE today. Looking forward to chat with her in the future.

Best Regards,
Arvin (The Joker) lol

Date of experience: June 18, 2018
New Zealand
1 review
3 helpful votes
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I was scammed by a user named BOOSTDESK123 (stay away from this account everyone) and I contacted Customer support TWICE. Till this day, there is no response and I have not been paid for work done. Customer service has always been terrible as I've never got replies to my emails in the past before this incident either.

Date of experience: June 18, 2018
Zimbabwe
1 review
0 helpful votes
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I was not getting relevant responses. Customer care helped me and gave me a free upgrade. Waiting for new entries in my contest now

Date of experience: June 17, 2018
Isle of Man
1 review
0 helpful votes
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Barry N. Fixed my problem with consummate ease, and politely too. He restored my faith in Freelancer after I saw a fee of $1554 was deducted from my PayPal account by accident. Thanks Freelancer. Dave A.

Date of experience: June 17, 2018
India
1 review
0 helpful votes
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I had some profile issue and it was solved under 10 minutes during my live chat with freelancer.com support customer Betty. Freelancer.com site is genuine and really amazing to earn a living.

Date of experience: June 17, 2018
India
1 review
0 helpful votes
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Great help
June 17, 2018

Support team is quick and responsible. I would recommend to contact immediately for the issue. Thank You. Parbind

Date of experience: June 16, 2018
India
1 review
0 helpful votes
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Great CSS
June 17, 2018

He was very helpful. Showed patience understanding my issue, and resolved it the best way possible. I don't have words to describe how kind he was.

Date of experience: June 16, 2018
Texas
1 review
0 helpful votes
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I have asked lots of favors on freelancer.com support team by live chat. Whenever I need it, they kindly replied within 1 min, tried to do their best to resolved all of my concerns. I'm listing their names here:
Erwin,
Antoinette,
Dana,
Florence...
Thank you a lot freelancer.com!

Date of experience: June 16, 2018
Philippines
1 review
0 helpful votes
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Very good in communication also they are always concern about your problem thank you agent Erwin C. For solving my problem. Freelancer is a nice web for those who wants job online thanks again.

Date of experience: June 16, 2018