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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ireland
1 review
0 helpful votes
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The refund would be done to your freelancer account so you can use it for future projects. However, you can request for the payment into your payment method (bank account or any other payment methods)

Date of experience: June 23, 2018
GB
1 review
0 helpful votes
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Very Helpful
June 24, 2018

I'm new to this site and Kayla was very helpful and knowledgeable about my questions regarding engaging a new versus established Freelancer

Date of experience: June 22, 2018
Pakistan
1 review
0 helpful votes
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Resolve a problem
June 24, 2018

She is perfect and very polite agent i talk with. She try to help me as much as it needs to be... i am so thank full i hope if i stuck such agent are there to guide me

Date of experience: June 22, 2018
Finland
1 review
0 helpful votes
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It was very helpful
June 24, 2018

Had problem with freelancer who can't finish project so contact in live chat Josie G and he was very helpful and answered all my questions.

Date of experience: June 22, 2018
Singapore
1 review
0 helpful votes
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Milestone Payment concerns
June 24, 2018

Josie G. Was very helpful in providing me clarification and solutions to my questions. I can now proceed to do the necessary. Thank you Josie!

Date of experience: June 22, 2018
India
1 review
0 helpful votes
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Nice to chat
June 24, 2018

Anwers all my questions and given me a good solution thankz ketty. Just want to say again that plz be online as every worker needs you at every instance of time

Date of experience: June 22, 2018
India
1 review
0 helpful votes
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Good support
June 24, 2018

Thank you Josie G. Really great support by team. He solved my problem quickly. Also he said if anything let me know

Thanks

Date of experience: June 22, 2018
Florida
1 review
0 helpful votes
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He is servicing to freelancer kindly.
As I requested with much questions, he was fast and solved with my requests kindly.
I recommend his advice highly and will contact with support team again infuture.
Thank you very much

Date of experience: June 21, 2018
Cayman Islands
1 review
1 helpful vote
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Chat with Antoinette B
June 24, 2018

Antoinette was most helpful Excellent customer service. She processed my refund within minutes which was most appreciated.

Date of experience: June 21, 2018
Philippines
1 review
0 helpful votes
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A++ Support
June 24, 2018

Amanda is one of the best support specialists I encountered. She's very polite and responds with accordance and urgency.

I am very happy she approved my humble request.:)

Thanks a million!

Date of experience: June 21, 2018
Georgia
1 review
0 helpful votes
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Very good person
June 21, 2018

She gave me all infromation I wanted. Josie answered too fast and answered on my 2 question fully.

Thnaks to Josie.

Date of experience: June 21, 2018
Nigeria
1 review
0 helpful votes
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Awesome experience with Kayla B.
June 21, 2018

Kayla answered all my questions and solved my issue within the shortest time. I had an awesome experience.

Date of experience: June 21, 2018
India
1 review
0 helpful votes
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Help with my account
June 21, 2018

I waited in line for some time, but then connected with Josie G who literally took less than 3 minutes to help me with all of my problems in one-go. I highly appreciate this kind of professionalism and service!

Date of experience: June 21, 2018
Philippines
1 review
1 helpful vote
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Antoinette B. Is amazing!
June 21, 2018

She knows what she's doing. Very fast and efficient.
Give her a raise pleaseeeee!

More of like her too :)

Date of experience: June 20, 2018
Canada
1 review
0 helpful votes
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Thanks to Troy C. I was able to settle a dispute with my payment processing. I made 2 EXTRA payments (my mistake), and they were able to refund me for the full amount. A lot of companies will not refund you for your own mistake but they have superb customer service... I feel a lot better doing business with them.

Date of experience: June 20, 2018
Singapore
1 review
0 helpful votes
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Prompt Action
June 20, 2018

I had a problem closing up a small issue on Freelancer, and Josie G. Was really prompt in solving the issue. Thanks again for the support and help!

Date of experience: June 20, 2018
Egypt
1 review
1 helpful vote
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Kimberly R. Support and understanding for my concerns were amazing.

My concern been solved in 30 seconds

Date of experience: June 20, 2018
Albania
1 review
0 helpful votes
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For Katie
June 20, 2018

Very good manners. I really appreciate her help.

She replied in time.And was very very helpful.
Nice!

Date of experience: June 20, 2018
Hungary
1 review
0 helpful votes
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Excellent Giude and Agent
June 20, 2018

Thank you Kimberly R., did an excellent job! Absolutely helpful, kind and quick guiding through my questions!

Date of experience: June 20, 2018
North Macedonia
1 review
0 helpful votes
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Excellet support agent
June 20, 2018

Its was very helpfull and advice the best way for my problem, from now i belive very in freelancer.com, Have a very good support team and its very safe.

Date of experience: June 20, 2018