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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
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Can not see a file
June 27, 2018

Erwin is good by doing her Job. I highly recommend her to resolve your problems. I could not find a file, but Erwin helped me. Thank you, Erwin.

Date of experience: June 26, 2018
Australia
1 review
0 helpful votes
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Professionalism
June 27, 2018

Since joining Freelancer I have had only one or two questions as everything is laid out so clearly on the site. At these times I have used the 'Live Chat feature, where I bumped into 'Antoinette B' - She was so awesome and fast at providing me with comprehensive answers that leave me feeling totally comfortable working within the parameters of Freelancer. Thanks A. B., you rock!

Date of experience: June 26, 2018
GB
1 review
0 helpful votes
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Wow
June 27, 2018

Im very impressed that your staff took the time to contact me directly relating to a failed project and money in my account as to assist me. Its great to see that you care about your customers.

Date of experience: June 26, 2018
Israel
1 review
0 helpful votes
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Awesome
June 27, 2018

Kayla was so good doing her job.
She take her time but, in the end my problem was resolved.
I strong recommend her as professional:)
Plus 10 stars

Date of experience: June 26, 2018
Virginia
1 review
0 helpful votes
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Brian was great
June 26, 2018

Customer service was great! Brian was able to quickly to help me out! I am very appreciative of his help! I was not aware of certain policies and he was able to sort out the issue for me!

Date of experience: June 26, 2018
India
1 review
0 helpful votes
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Membership
June 26, 2018

Good communication. I am extremely satisfied with your service. And I have fully appreciated your site and your service

Date of experience: June 26, 2018
New Zealand
1 review
1 helpful vote
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Charlotte B.
June 26, 2018

Very helpful, professional, no messing around. Answered my two issues very clearly and proficiently and I understood her answers.

Date of experience: June 26, 2018
Pakistan
1 review
0 helpful votes
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Highly co-operative
June 26, 2018

I was relieved, and my problem was solved. I suggest that this agent's performance is considered being highly satisfactory.

Date of experience: June 26, 2018
Romania
1 review
0 helpful votes
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Thank you Frieda!
June 26, 2018

My questions related to the account ballance were quickly and clearly answered, thanks to Frieda!
All is fine now and I can continue mt work with Freelancer!

Date of experience: June 26, 2018
Philippines
1 review
0 helpful votes
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Brian A of General Support
June 26, 2018

He was helpful to my query;

How do I have the prize money released to my Freelancer.com account to my bank account?
I completed the Contest Handover for beehive2005s contest, T- Shirt Creative Design.

Last June 25,2018, Freelancer has authenticated my credit card.

Please advice.

He promptly replied:

To file a withdrawal, just go to your Dashboard page, Mouse over your funds. Then select Withdraw Money. Here is the link for your convinience: https://www.freelancer.com/payments/withdraw.php

I inquired again after reading the link:
So it is 2 weeks before it is transferred to my bank account?

He again promptly replied:
First time withdrawal takes 15 days to complete. Then after that, express withdrawal will take only 2 to 3 days to complete.

Nice Job Brian.

Date of experience: June 25, 2018
Indonesia
1 review
1 helpful vote
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Friendly
June 26, 2018

I am newbie and have a lot question but very helpful and patient to answer me
Chat assistant help me to understand so many thing

Date of experience: June 25, 2018
Libya
1 review
0 helpful votes
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Freelancer Support
June 25, 2018

Stephanie M. Was The Best and amazing Very clear in communication.

She Helped Me Out With Two Problems

She Took All The Time I needed

Date of experience: June 25, 2018
New Zealand
1 review
0 helpful votes
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I received excellent support from Barry N. I set up an account two years ago and I wasn't sure whether I had actually done it or whether I had a profile. Barry was most helpful in directing me to the information I needed.
Thank you Barry.

Date of experience: June 25, 2018
Romania
1 review
0 helpful votes
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Assist from Kayla B.
June 25, 2018

She helped me a lot, is a great person to talk and he knows what to do. I have a problem with a refund and she helped me with it, by transfering me to the ones which can help me further. Thank you. 5/5

Date of experience: June 25, 2018
Australia
1 review
0 helpful votes
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Freelancer Support
June 25, 2018

Had a query once I had posted the job. Operator Erwin C came on line and assisted me to amend it. Well done.

Date of experience: June 25, 2018
Ukraine
1 review
0 helpful votes
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Freelancer support
June 25, 2018

I was chatting with Stephanie M.
She was very kind and helped me to make a decision about my problem
She helped me excellent!
I'm happy with her work))
I wish her good luck!
And a good day!

Date of experience: June 24, 2018
RU
1 review
0 helpful votes
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WONDERUL GIRL!
June 25, 2018

I want to say much thanks to Stephanie M.!
It is an amazing girl who works fast and understands you from the first word!
You are lucky to have such a employee!

Date of experience: June 24, 2018
California
1 review
0 helpful votes
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Freelancer's payment system is a terrible mess. Transactions on your bank statement do not match the receipts from freelancer due to project fees amongst many other nuances that make the payment process confusing to deal with. Support is great though very friendly, patient, and responsive.

Date of experience: June 23, 2018
Saudi Arabia
1 review
0 helpful votes
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Freelancer support
June 24, 2018

I've got an excellent support from Erwin C. Today. I was asking about how I could withdraw the money if I have different Paypal account.
Thank you very much for your support!

Date of experience: June 23, 2018
VE
1 review
0 helpful votes
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Amazing
June 25, 2018

Ella fue muy amable al responder mis dudas y las respondio claramente realmente la mejor asistencia que he tenido en la plataforma

Date of experience: June 23, 2018