Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
Follow max c.
Unfollow max c.
Share Review
Report Review

Thank you
July 1, 2018

Helpful and kind, and patient with my request. I hope it will go to positive outcome...

Date of experience: June 29, 2018
Switzerland
1 review
0 helpful votes
Follow muhammadbilal k.
Unfollow muhammadbilal k.
Share Review
Report Review

Very good
July 1, 2018

Hello how are you Josie G. Was very helpful good and helpful thanks a lot for information...!

Date of experience: June 29, 2018
Viet Nam
1 review
1 helpful vote
Follow Hai N.
Unfollow Hai N.
Share Review
Report Review

Asking fee
July 1, 2018

Freida S. Is really supportive and happy to share information with me on the fee. Really helful, I reckon.

Date of experience: June 29, 2018
Bangladesh
1 review
0 helpful votes
Follow MdBorhan u.
Unfollow MdBorhan u.
Share Review
Report Review

Balance refund
July 1, 2018

It was awesome with Kayla B.
She was helped me to refund a balance Mistaken by the project employer... thanks Kayla B.

Date of experience: June 28, 2018
India
1 review
0 helpful votes
Follow Asokan P.
Unfollow Asokan P.
Share Review
Report Review

GoodHelp
July 1, 2018

Nice. Eileen had been very helpful. She came forward with ideas for me to get more bids. I might yet subscribe.

Date of experience: June 28, 2018
India
1 review
0 helpful votes
Follow Nisha M.
Unfollow Nisha M.
Share Review
Report Review

Answered with clarity
July 1, 2018

Antoinette answered all my queries with clarity and recommended few articles to educate myself on the platform too.

Date of experience: June 28, 2018
VE
1 review
0 helpful votes
Follow Carlos A.
Unfollow Carlos A.
Share Review
Report Review

Excellent
July 1, 2018

The agent did a great job, just answer my questions properly and look for answers when he didn't have.

Date of experience: June 28, 2018
Hong Kong
1 review
1 helpful vote
Follow Hayue X.
Unfollow Hayue X.
Share Review
Report Review

I just had a chat with Kayla B to solve out my real-pain-in-the-neck issue, and she did everything possible for that.
Much appreciated, and most impressed.
With such nice and talented staff as Kayla, I'm sure the Freelancer site is getting more and more clients and freelancers with increasing prosperity.
Thank you, Kayla and the team!

Date of experience: June 28, 2018
France
1 review
0 helpful votes
Follow Mickael D.
Unfollow Mickael D.
Share Review
Report Review

Bon support
June 29, 2018

J'ai eu recourt à une demande de support car j'avais fait une erreur dans l'évaluation d'un Freelancer. Frieda m'a aidé lors de cette demande de support. Ce fut très rapide et efficace.

Date of experience: June 28, 2018
Hong Kong
1 review
1 helpful vote
Follow Vincent C.
Unfollow Vincent C.
Share Review
Report Review

I have been charged about 2 years on a freelancer membership fee but wasn't realised till now. Kayla was checking the details for me and applying a refund for my case as whatever she can do already.

Date of experience: June 28, 2018
South Africa
1 review
0 helpful votes
Follow Robyn E.
Unfollow Robyn E.
Share Review
Report Review

Quick & easy
June 28, 2018

Frieda got back to me very fast which was appreciated. The chat service is faster than most. Thanks again for the assistance.

Date of experience: June 28, 2018
New Zealand
1 review
0 helpful votes
Follow Amita F.
Unfollow Amita F.
Share Review
Report Review

Awesome support from Freelancer. Thank you Frieda for all your help. It was a wonderful experience.

Thank you freelancer as well for offering a platform where people like me can get full support.

Date of experience: June 28, 2018
Malaysia
1 review
1 helpful vote
Follow Charlotte L.
Unfollow Charlotte L.
Share Review
Report Review

I am a new user to freelancer.com and got confused with the payment. The live chat agent had assisted me with patience and clear all my confusions.

Date of experience: June 28, 2018
India
1 review
1 helpful vote
Follow sushma k.
Unfollow sushma k.
Share Review
Report Review

Cashback charge
June 28, 2018

One of my client take the work and release the money but its goes back due to the problem on his account and i contacted freelancer one the guy helped me alot named "Eric". He gave me 1 month premier membership plan for free just because i faced this issue and i am felling bad. Freelancer is very good and helpful all the guys are very helping. They would not let you down.

Thanks

Date of experience: June 27, 2018
Italy
1 review
0 helpful votes
Follow Filomena V.
Unfollow Filomena V.
Share Review
Report Review

I would like to thank Antoinette for her kind patience regarding an error occurred, from my side, while submitting my entry in a contest.

Her collaboration and problem solving was very prompt. I had to logout several times, and nevertheless, she stayed online until the inconvenience encountered was properly solved.

Truly appreciated this type of service. Kudos to Antoinette

Date of experience: June 27, 2018
Nebraska
1 review
0 helpful votes
Follow JOHN M.
Unfollow JOHN M.
Share Review
Report Review

Deposit Issue
June 28, 2018

The agent responded and resolved issue quickly. The agent understood my issue and was explained solution including how to check balance outgoing myself.

Date of experience: June 27, 2018
France
1 review
0 helpful votes
Follow Giulia C.
Unfollow Giulia C.
Share Review
Report Review

Great Asssitance
June 28, 2018

I had a chat with Josie G, my problem got solved really quick! And she was very nice, unlike many other chat assistants.

Date of experience: June 27, 2018
India
1 review
1 helpful vote
Follow Athul S.
Unfollow Athul S.
Share Review
Report Review

Feedback for Kayla B
June 28, 2018

She's the best customer agent I've ever come up with! She was patient enough to hear my concerns and resolve those. Top class customer service. Highly recommend her!

Date of experience: June 27, 2018
India
1 review
0 helpful votes
Follow Amit B.
Unfollow Amit B.
Share Review
Report Review

Best
June 28, 2018

Great support and Helpful. I truly recommend the freelancer support to everyone. Thanks team, Keep it up. I am highly satisfied with the level of support; team has provided me.

Date of experience: June 27, 2018
India
1 review
0 helpful votes
Follow Ajit S.
Unfollow Ajit S.
Share Review
Report Review

Really Helpful and supportable.
June 28, 2018

There was a client who cheated me and freelancer charged me as their 10% and conversion of amount but after discussion they provide me full 100% concession. I appreciate it.

Date of experience: June 27, 2018