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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Algeria
1 review
0 helpful votes
Follow Amine S.
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One of The Best Assists Ever
July 4, 2018

Well as the title said, Eric was so much friendly and helpful, he took time to review my request and answered well and i understand right away everything and what i should do, Thanks a lot Eric.

Date of experience: July 3, 2018
India
1 review
1 helpful vote
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Good Support from Benny
July 4, 2018

Benny answered/clarified all my questions and was very patience. More than 30 minutes I was given support on my querues,

Date of experience: July 3, 2018
Serbia
1 review
1 helpful vote
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I had some invoices that needed to be created and Barry N. Was more than helpful to see that I'm fully satisfied. Very kind and professional.

Date of experience: July 3, 2018
Philippines
1 review
0 helpful votes
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Prompt response
July 4, 2018

Kayla was great :) Answered my question in a straightforward sense. Nice experience. Keep up the good work

Date of experience: July 3, 2018
India
1 review
1 helpful vote
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Exam fees are not refundable
July 4, 2018

I paid to take an exam but the page was not opening and the money had been debited. So I asked for refund. Kayla from customer support helped to get the amount as bonus credit which can be used to take the exam again. Though the money is not refundable, she was very helpful and kind.

Date of experience: July 3, 2018
Italy
1 review
0 helpful votes
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General help
July 4, 2018

Kayla B. Was very helpful, answered all my questions and
Offered good solutions to my problems.

Date of experience: July 3, 2018
Nigeria
1 review
0 helpful votes
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Withdraw request
July 4, 2018

Josie G. Is nice talking to him. He answered all my request and i will like to chat with him over and over again, thank you

Date of experience: July 3, 2018
Viet Nam
1 review
0 helpful votes
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Great
July 4, 2018

Great. Thank you Kayla B. They help me understand problem and soved my concerns. Thank you so much :)

Date of experience: July 3, 2018
India
1 review
0 helpful votes
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Great Support
July 4, 2018

I am new on freelancer and no very friendly with freelancer tool and by mistake I post a job instead of biding, So I want to cancel that project and I need support that I got and Team Member ( Kimberly R.) give me timely support.

Thank You so much - Kimberly R

Date of experience: July 2, 2018
CD
1 review
0 helpful votes
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Buyer contact
July 4, 2018

I was concern by a contact who asked me to send him an email. Kayla B. Helped me to have precisions about my concerns. She answerd clearly to my questions. It was very helpful.

Date of experience: July 2, 2018
Philippines
1 review
0 helpful votes
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Great Job
July 3, 2018

Barry is very understanding. He helped me without giving me any headaches and heartaches. He went ahead and helped me without any complications. Best support ever! Please give him a raise.

Date of experience: July 2, 2018
Ukraine
1 review
0 helpful votes
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Top assistance
July 2, 2018

Hi

It was top assistance with Kayla B. There in freelancer.com Support Service chat session
Thank you for top Support Service experts available

Thanks

Date of experience: July 2, 2018
Serbia
1 review
1 helpful vote
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Great experience
July 2, 2018

Working with Kayla B. Was super easy and enjoyable. She gave me very quickly all the information I needed. Thank You

Date of experience: July 2, 2018
Bangladesh
1 review
0 helpful votes
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Milestone payment
July 2, 2018

Support was great i now understand the problem. That was very helpful. Thank you for give me a good idea like this

Date of experience: July 1, 2018
GB
1 review
0 helpful votes
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Online support
July 2, 2018

The team at freelancer are always quick to help and make it so easy to resolve your issue. Antoinette B was fab!

Date of experience: July 1, 2018
India
1 review
0 helpful votes
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Thanks alot
July 2, 2018

Erwin provided full support. Responded very quickly and in a very effective manner.

It was my pleasure

Date of experience: July 1, 2018
Egypt
1 review
0 helpful votes
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Nice :)
July 1, 2018

Katie was so nice and stayed patient with me and my request.
My only comment is that it took a while at the beginning to find an agent to communicate with.
Thanks again Katie <3

Date of experience: June 29, 2018
Pakistan
1 review
0 helpful votes
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Her way of talking was best and she guided me through every single step so that I understand everything easily. She responded to my every single question with a proper answer. Stephanie M. Is best of best.

Date of experience: June 29, 2018
Bangladesh
1 review
0 helpful votes
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Outstanding Experience
July 1, 2018

Very experience and very helpful person.He gave me instructions and advice about freelencer. Thank you

Date of experience: June 29, 2018
Bangladesh
1 review
0 helpful votes
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Named Frieda his help is very smart. Very easily understand what i want... it is very smart also understand mentaliy of client.

Date of experience: June 29, 2018