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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Account restrictions issue
July 9, 2018

I was having an issue with my Account balance and status. Stephanie M helped me it and resolved the issue.

Date of experience: July 6, 2018
India
1 review
0 helpful votes
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Quick understanding
July 9, 2018

Josie G. Quickly understand my issue and solve it real quick. Keen to help. Nice member in support team.

Date of experience: July 6, 2018
India
1 review
0 helpful votes
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Awesome
July 9, 2018

Frieda was awesome she responded very well without wasting time. She's doing great job. If there is any parameter to judge her I would love to give her 100 out of 100

Date of experience: July 5, 2018
India
1 review
0 helpful votes
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Excellent
July 9, 2018

Excellent Service!
Nice to talk with you!
Thank you so much Eric!

Date of experience: July 5, 2018
France
1 review
1 helpful vote
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Excellent job
July 8, 2018

Very nicely handled the case and took quick action. Thanks Frieda S. It was really very much helpful... now what 100 words

Date of experience: July 5, 2018
Bangladesh
1 review
0 helpful votes
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Great Financial Deposite Help
July 5, 2018

I was contacted by three supporters but finally, this is the wonderful solution for me and he solved my issue.

Date of experience: July 5, 2018
India
1 review
1 helpful vote
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Prompt response
July 5, 2018

Only thing is it takes freelacner a lot of time to assign an agent to resolve the complaint. But oncee the agent was assigned she resolved the issue promptly and got it documented too.

Date of experience: July 5, 2018
Bulgaria
1 review
0 helpful votes
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Helped clear things up!
July 5, 2018

Charlotte B. On www.freelancer.com was very helpful and cleared up my confusion. I appreciate that and thank ou!

Date of experience: July 5, 2018
India
1 review
0 helpful votes
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Pioneer Movers & Packers
July 5, 2018

Service was good service was goodservice was goodvservice was goodservice was goodservice was goodservice was goodservice was goodservice was good

Date of experience: July 5, 2018
Italy
1 review
1 helpful vote
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Nice experience
July 5, 2018

Josie G. Helped me out with proper action, task was simple but conducted efficiently and in timely manner.

Date of experience: July 5, 2018
Kenya
1 review
0 helpful votes
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Happy
July 5, 2018

I am happy with the kind of services i receive at freelancer, customer care desk really replys very fast and friendly too

Date of experience: July 4, 2018
California
1 review
0 helpful votes
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Account Problems
July 5, 2018

My 2 problems were cleared up quickly. I now have a Freelancer account that I'm happy with. And here are some more words to get over 100 -- what a pain this survey is.

Date of experience: July 4, 2018
Pakistan
1 review
0 helpful votes
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My payment was diappeared
July 5, 2018

Their manner was good. I had a problem regarding the payment issue and i contacted the freelancer customer service and happy that they were quick in response and they guide me what to do

Date of experience: July 4, 2018
South Africa
1 review
0 helpful votes
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Chatting with Kimberly R.
July 5, 2018

As someone new on Freelancer.com chatting with Kimberly R was really helpful. She assisted me just when I was panicking with my funds.

Date of experience: July 4, 2018
Switzerland
1 review
0 helpful votes
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Great culture from freelancer
July 5, 2018

Freelancer has got a very good system to protect freelancers. Josie B. Particularly helped me with a situation and he resolved it in the most professional way possible.

Date of experience: July 4, 2018
India
1 review
0 helpful votes
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Good Support- Freelancer.com
July 5, 2018

My Queries were resolved successfully, very cooperative and helpful support... Superb Thank you freelancer.com

Date of experience: July 4, 2018
South Africa
1 review
0 helpful votes
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Josie G. Review
July 5, 2018

Amazing service, waited for me to reply despite my forgetfulness about requesting the online chat. Very helpful and polite.

Date of experience: July 4, 2018
Kuwait
1 review
0 helpful votes
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Fast solution
July 5, 2018

My issue was solved in no time. And this box for experience that has a minimum of 100 characters is useless. I would honestly just ignore giving back a feedback if you give me a minimum characters to put.

Date of experience: July 4, 2018
Nigeria
1 review
0 helpful votes
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Josie G. Was quick to respond and quite helpful. It was a great experience reaching out to Freelancer helpdesk. Thanks to Josie G.

Date of experience: July 3, 2018
India
1 review
0 helpful votes
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Quick support by Eric
July 5, 2018

I lost my bids after upgrade my membership to premier. With the help of Eric all bids are retrieved quickly. Thanks Eric.! :)

Date of experience: July 3, 2018