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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Romania
1 review
0 helpful votes
Follow Szabolcs D.
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I had really bad experience with freelancer support until now. Barry changed my bad opinion.He helped me a lot, he understood me.

Date of experience: July 9, 2018
Philippines
1 review
0 helpful votes
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NDA queiry
July 10, 2018

Kayla was very quick in assisting and resolving my concern. Good customer chat support representative.

Date of experience: July 9, 2018
Australia
1 review
0 helpful votes
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Help with my account
July 10, 2018

I had paid too much money into my Freelancer account and could not work out how to get it back. I was also having problems with my milestone payments and had no idea how to go about sorting that out. I contacted support and this amazing lady, Freida S was able to solve all my issues with patience and kind support. I was freaking out and overwhelmed and she came to my rescue, thank you Frieda! Kind Regards, Michelle

Date of experience: July 9, 2018
India
1 review
0 helpful votes
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www.nullplex.com
July 10, 2018

Barry is good & his give me all information I need. Thanks for support Barry & freelancer. Looking forward to good engagement with freelancer.

Date of experience: July 9, 2018
India
1 review
1 helpful vote
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Refund Help
July 10, 2018

Kayla B. Is so nice, She is really great. Sh help me a lot and did much more then expected. Thanks Kayla B. Again...

Date of experience: July 9, 2018
Texas
1 review
0 helpful votes
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Barry did everything he could help me find out why my rating got changed when it submitted to freelancer after my contest ended. He was able to fix the problem. Barry is a Very nice and patient person

Date of experience: July 9, 2018
Philippines
1 review
0 helpful votes
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Asking Help on my predicament
July 10, 2018

I want to thank Kayla B. For her patience in assisting me in my problem with one of my employer who after I have accepted his job order, failed to answer my messages to him. It is clear that he does not want to pursue with the project anymore. The result is Freelancer is collecting the amount of INR 2452. 98 as acceptance fees.and it showed in my Balances.
Kayla B. Said she sent an email to the said employer to cancel the job order so I will not be charged the said amount. Now we are waiting and hopefully will get a positive result on this matter

I am happy that Kayla B. Helped me!

Date of experience: July 9, 2018
Norway
1 review
0 helpful votes
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Swift action taken
July 10, 2018

I wanted to make a small change to a review. Freida solved it in less than 2 minutes. Thank you for your prompt attention to this!

Date of experience: July 9, 2018
Malaysia
1 review
0 helpful votes
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Kimberly R. Is very help full
July 9, 2018

Kimberly R. Is very help full person. Kimberly R. Is very help full person. Kimberly R. Is very help full person. Kimberly R. Is very help full person. Kimberly R. Is very help full person.

Date of experience: July 8, 2018
Armenia
1 review
1 helpful vote
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Freelancer translator
July 9, 2018

I'm freelancer translator and I'm looking for the translation job. I'll be glad to work with you. I translate into Armenian to English and vice-versa.

Date of experience: July 8, 2018
Philippines
1 review
1 helpful vote
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Stephanie was helpful and very efficient. Keep up the great work. The company must be very lucky to have her. Please hire someone as great as her.

Date of experience: July 8, 2018
Poland
1 review
0 helpful votes
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Amazing service
July 9, 2018

My problem was solved within 5 minutes, so I am mega satisfied. The contact person was mega helpful and kind...

Date of experience: July 8, 2018
Egypt
1 review
0 helpful votes
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Thank you so much
July 9, 2018

I had a problem,
I asked for help.
He was so helpful and fast answering me and my problem is solved fast.

Date of experience: July 8, 2018
India
1 review
0 helpful votes
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Very helpfull- Katie
July 9, 2018

Katie, was very patient with me, as I am new to freelancer.com she tried her best to explain things to me.

Great Job! Thank you...

Date of experience: July 8, 2018
Philippines
1 review
0 helpful votes
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Very helpful
July 9, 2018

That was fast and very helpful. It's a relief when your issues got resolved. Thank you very much Erwin C.

Date of experience: July 8, 2018
Bangladesh
1 review
1 helpful vote
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Card authentication
July 9, 2018

The support is good enough to find out any problem and i'll contact them soon with me other problem.
Thanks lot

Date of experience: July 7, 2018
Italy
1 review
0 helpful votes
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The assistance service of freelancer.com is perfect! I had a chat with Katie R. And she was so kind and helpful! Great team!

Date of experience: July 7, 2018
India
1 review
0 helpful votes
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Very helpful!
July 9, 2018

Katie R was my helping agent. She was very clear and supportive. She understood my problem and helped me to get over it. Thank you so much for your help Katie!

Date of experience: July 7, 2018
India
1 review
0 helpful votes
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Katie helped me vert easily, i would like say thanks, it was a great experience to me for freelancer.com

Date of experience: July 7, 2018
Pakistan
1 review
0 helpful votes
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Express Withdrawal Issue
July 9, 2018

Stephanie really helped me and was very pleasant.
She's very nice and polite.
Her communication is really good.

Date of experience: July 6, 2018