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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Iraq
1 review
0 helpful votes
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Amazing efforts
July 15, 2018

I talked to barry, about payment issue and he was very effective and especially when I told him that my project is very time sensitive and helped me with eveyway he was able to; thank you so much Barry for your help and support

Date of experience: July 11, 2018
Philippines
1 review
0 helpful votes
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Great and easy to talk to!
July 15, 2018

Kayla B. Is great and know what to answer once you have question on her. Best support from freelancer that I encounter as of now. Thanks Kayla!

Date of experience: July 11, 2018
Connecticut
1 review
0 helpful votes
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Josie saved the day
July 15, 2018

Freelancer's live chat rep, Josie, helped me where neither my support concierge nor raising a ticket had.

Date of experience: July 11, 2018
GB
1 review
0 helpful votes
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GREAT
July 15, 2018

JOSIE G WAS VERY HELPFUL AND TOOK TIME TO UNDERSTAND THE ISSUE. JOSIE UNDERSTOOD THE IMPORTANCE OF SAFEGUARDING EMPLOYERS SO THEY CONTINUE TO DO BUSINERSS ON FREELANCER. EXCELLENT

Date of experience: July 11, 2018
BA
1 review
0 helpful votes
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Kayla B.
July 15, 2018

Your Agent was really professional and cleared up my problem within minutes, even with my unspecified details about my problem. All the best.

Date of experience: July 11, 2018
Washington
1 review
0 helpful votes
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Project Fraud
July 15, 2018

I was awarded a project that turned out to be fraudulent after I completed the work. Josie G was very helpful and was able to refund the freelancer fee for me.

Date of experience: July 11, 2018
RU
1 review
1 helpful vote
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General Support
July 11, 2018

Kayla B. Really helped, thanks. Quickly and on business. In the future I hope to receive the same prompt responses.

Date of experience: July 11, 2018
Bulgaria
1 review
0 helpful votes
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Supporting
July 11, 2018

Kayla B. Is a great support agent. It was a pleasure for me to received her service. Thanks to it, my problem is solved

Date of experience: July 11, 2018
Washington
1 review
0 helpful votes
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Paypal refund
July 11, 2018

My helper (Kayla B.) was very professional, and quick to complete what I needed done. She also made sure I knew all my options. Awesome help!

Date of experience: July 11, 2018
India
1 review
0 helpful votes
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It was helpful
July 11, 2018

I was in trouble form two months by a chargeback by my employer, it was big amount for me but now the freelancer has provided me the professional membership plan for a year to cover this, thank you very much

Date of experience: July 11, 2018
India
1 review
0 helpful votes
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Excellent Customer Support
July 11, 2018

I have accepted a fake project and requested customer support to fix it. Eric S from the team fixed the problem immediately and refunded my deposit amount at once. Highly satisfied with the experience

Date of experience: July 10, 2018
GB
1 review
1 helpful vote
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Excellent help from Eric S
July 11, 2018

I find the Freelancer.com website a confusing nightmare to use, but at least the Help I got from Eric S was first rate. Thank you Eric S. To be clear, I give the Freelancer.com website a 1, but I give Eric a 5

Date of experience: July 10, 2018
Greece
1 review
0 helpful votes
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My employer awarded me 2 days ago with a 3-day deadline project and has not returned with the said project or fee

Date of experience: July 10, 2018
Germany
1 review
1 helpful vote
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Very Helpful!
July 10, 2018

I asked Frieda a lot of questions, and she can clarify every points in a short time clearly and nicely. I appreciate her support

Date of experience: July 10, 2018
Philippines
1 review
0 helpful votes
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LOGO
July 10, 2018

Very good. Josie G. Handled my concern. I got nothing more to say. I suggest you remove the "at least 100 characters". Some people just need few words to express their good or bad experience. Some just need 1 word and that's it.

Date of experience: July 10, 2018
Bangladesh
1 review
1 helpful vote
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Brian was Very helpful
July 10, 2018

Assisted with best, Took only 3 sec to understand my need. And did the step in next 10 sec. Really appreciate Brian's help

Date of experience: July 10, 2018
Tunisia
1 review
1 helpful vote
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Perfect Service
July 10, 2018

M. Barry resolved quickly my problem and it was so nice to talk with himand so profesionnal, thank you.

Date of experience: July 9, 2018
Bangladesh
1 review
0 helpful votes
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Great experience.
July 10, 2018

The waiting time to connect to an agent was long, but the person I was connected to is very helpful and friendly.

Date of experience: July 9, 2018
Saudi Arabia
1 review
0 helpful votes
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Very helpfull
July 10, 2018

Great support. Helpfull and patient
Thanks josie

One hundred characters is too much I dont haVe time

Date of experience: July 9, 2018
Pakistan
1 review
0 helpful votes
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I came across this one employer who first awarded the job but deleted it later on, and I had a few queries regarding that. So I directly contacted the website and they redirected me to Agent Barry N. And He was amazingly helpful and quite courteous and polite. Im pretty sure other Agents are similar too. Big S/O to Agent Barry for helping me out and resolving the issue.

Date of experience: July 9, 2018