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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Good response
July 15, 2018

Nice talk with kayla,
Provide me three months free membership as per our previous talk,
Thank you for help me.

Date of experience: July 13, 2018
TW
1 review
0 helpful votes
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Great Service
July 15, 2018

There're so many fake projects here. Luckily the staff help to solve my problem shortly and super polite. Really appreciated those staff in freelancer.com

Date of experience: July 12, 2018
Delaware
1 review
1 helpful vote
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Customer Service
July 15, 2018

Checking procedure for my 1st awarded project. Eric was helpful and provided me with the information I needed.

Date of experience: July 12, 2018
Bangladesh
1 review
0 helpful votes
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Great experience
July 15, 2018

Josie G is an awesome person, her communication level is perfect and he easily understand what i need actually.

Date of experience: July 12, 2018
Georgia
1 review
0 helpful votes
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Refund
July 15, 2018

The administration helped with all my problems. I will use them again when the need arises. I certainly recommend them.

Date of experience: July 12, 2018
India
1 review
0 helpful votes
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Freelancer support
July 15, 2018

Kayla helped me out regarding freelancer invoices issue that i facing. She was very professional and had well versed communication skills.

Date of experience: July 12, 2018
India
1 review
0 helpful votes
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Web Development Company in India
July 15, 2018

Kayla helped me in a really good way, my problem is solved now :) she understood the concerns and provided me the exact solution what i was looking for.

Date of experience: July 12, 2018
Australia
1 review
0 helpful votes
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Easy communication
July 15, 2018

Fast and easy communication and issue resolved by Kayla B. She was online with me moments after I requested live support. She was very polite and offered solutions to the problem. I am happy with Freelance and trust they are here to help find the right person for the job. Thank you and I would recommend this service to a friend.

Date of experience: July 12, 2018
Pakistan
1 review
0 helpful votes
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Good Assistance
July 15, 2018

It was good assistance by the general support. The general support was given by the Frieda. I appreciate the assistance provided by Frieda.

Date of experience: July 12, 2018
Pakistan
1 review
0 helpful votes
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Excellent
July 15, 2018

My experience was very good. Kayla. B provided great support to me in order to resolve the issue. I really appreciate him for their efforts.

Date of experience: July 12, 2018
Massachusetts
1 review
0 helpful votes
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Contest award
July 15, 2018

Kayla B. Was very helpful in helping me with the problem that i have with the project that i created.

Date of experience: July 12, 2018
India
1 review
0 helpful votes
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Freelancer Support
July 15, 2018

It was great talking with Brian, was very helpful and did what i needed.
Great Support and nice talking with you.
Thank you so much.

Date of experience: July 12, 2018
India
1 review
0 helpful votes
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Katie helped me sort out the wierdest ever problem encountered. Thanks for the support Katie. All the best

Date of experience: July 12, 2018
AE
1 review
0 helpful votes
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Brian - Awesome Support
July 15, 2018

Thanks Brian, for helping me solve my payment issues.

Your prompt and above all proactive approach and dealings is much appreciated!

Thanks a million

Date of experience: July 12, 2018
India
1 review
0 helpful votes
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Awesome Professional.
July 15, 2018

He understood me and solved my issues, I will give him 5 stars, Thanks dear for your all support, I wish you good luck.

Date of experience: July 12, 2018
Nigeria
1 review
0 helpful votes
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Good
July 15, 2018

Kimberly R. Was quite patient and able to solve my issues without stress. It has made me want to work with this app despite my initial uninterest.

Date of experience: July 12, 2018
Philippines
1 review
0 helpful votes
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Fast and good service
July 15, 2018

The chat with eric was good... he is able to solve my problem in a professional way. All was good and will wait for my hirer to reply.

Date of experience: July 11, 2018
Texas
1 review
0 helpful votes
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Customer Service with Eric
July 15, 2018

I made contact with a great and thoughtful representative named Eric. He really helped me solve the problem I was having with my contest.

Date of experience: July 11, 2018
GB
1 review
0 helpful votes
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Extremely helpful
July 15, 2018

I received an email about a payment that was taken out of my account that I did not understand. Kayla B was friendly and extremely helpful, sorting the issue out for me within a few minutes.

Date of experience: July 11, 2018
Iraq
1 review
0 helpful votes
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Amazing efforts
July 15, 2018

I talked to barry, about payment issue and he was very effective and especially when I told him that my project is very time sensitive and helped me with eveyway he was able to; thank you so much Barry for your help and support

Date of experience: July 11, 2018