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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Kenya
1 review
0 helpful votes
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Thank you Ellie A. From the membership team and Maddox B. For following up with me and helping to resolve my issue!

Date of experience: July 16, 2018
Bulgaria
1 review
0 helpful votes
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Support
July 17, 2018

Kayla B was very friendly and professional at the same time! I would recommend her to everyone using Freelancer! 10/10

Date of experience: July 16, 2018
Viet Nam
1 review
0 helpful votes
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Superb support
July 17, 2018

I've got problem with forgot account and got a amazing support from the CSD team (Frieda S). Its really fast, really clear and meaningful.

Date of experience: July 16, 2018
India
1 review
2 helpful votes
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My account closed
July 17, 2018

They take totally one side decision.

As I have very good rating 5 start rating that is not easy to achieve and completed 133 projects there.

Sudden he blocked my account and told me that we have issue

Duplicate accounts;
Low quality of entry in contest;
Blackmailing of an employer.

I said we do not have any duplicate account even most of the freelancer have more then 4 accoutns

2nd I told him that we always put contest according requirement still issue we will improve

3. I never blackmailed any of my employer I asked all of my 133 employer they told me that nothing bad from my end even I request to freelnacer.com support tell me the name they never replyed me in this regards

How can they play any hard working freelancer's life they need to explain

I hope my issue will solve and I will be work again there as I did hard work there

Even after confirm that we do not have issue they send me mail today and close without clear our query.

Regards

Date of experience: July 16, 2018
India
1 review
0 helpful votes
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Client account closed
July 17, 2018

She is good and helps me throughout the process with each information while asking questions. I enjoyed with her

Date of experience: July 15, 2018
Minnesota
1 review
0 helpful votes
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I was almost ready to post a complex contest when something glitched and all the text entry vanished but the payment transaction went through. I used the chat function to get in touch with the Support Desk and they helped me find the posting and get it reloaded without me having to retype everything!

Date of experience: July 15, 2018
Utah
1 review
0 helpful votes
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Refund payment on freelancer
July 16, 2018

I had a problem with the refund process. I got into the live chat with Freelancer stuff and then waited a few minutes. The freelancer agent worked hard and gave me a final reply "yes" with all my requests resolved.
I am very satisfied.

Date of experience: July 15, 2018
Germany
1 review
0 helpful votes
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Help refund project fees
July 16, 2018

He was very quick and helpful. Kind and attentive. I hope if I ever have an issue again that I will be able to contact Eric or someone of the same standard again.
Thank you, Eric!

Date of experience: July 15, 2018
RU
1 review
2 helpful votes
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Chat for help
July 16, 2018

Thanks for Erwin C.
I appritiate it that I could have get immidiate help reffering to current business with my project. I was given tips.

Date of experience: July 15, 2018
NL
1 review
0 helpful votes
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Excellent help
July 16, 2018

Good to chat with katie.it really helpful and good to chat with freelancer.com. Its my first chat and i had a good experience

Date of experience: July 15, 2018
Singapore
1 review
0 helpful votes
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Awesome service provided
July 16, 2018

Officer Lyndon provided a fast and helpful assistance to me. Know what he/she is doing.

Enquire about freelancer, the assignment he provided me for the project has previously posted online before and i have already released the milestone. Not sure of what i can do, i contact you guys and this officer provide me a firm answer of what actions can be taken without a second thought.

Date of experience: July 14, 2018
Bulgaria
1 review
0 helpful votes
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Excellent service
July 16, 2018

Nicely handled the enquery and i am very happy that they will contact the employer in order to resolve the issue

Date of experience: July 14, 2018
India
2 reviews
0 helpful votes
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Great Work!
July 15, 2018

Zerosoft has an excellent teamwork and they have conveyed the information directly with us clearly to facing many challenges to get their needs and finally they make a blast web service for us.

Date of experience: July 14, 2018
Kuwait
1 review
0 helpful votes
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Best helper
July 15, 2018

One of the best experiment I had in a live chat, thank you: D
I would definitely work again with you because of the great service I had by you thank you so much!

Date of experience: July 13, 2018
Germany
1 review
0 helpful votes
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So quick and helpful
July 15, 2018

Thank you so much.he / she solved my problem. Help me so quickly.

Have a nice day. Why everytime i have write 100 characters. I don't need 100 characters for everthing.

Date of experience: July 13, 2018
South Carolina
1 review
2 helpful votes
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It was a professional and helpful experience tha Kayla B. Provided. Need to get more from my bankers.

God. Bless!

Date of experience: July 13, 2018
Egypt
1 review
1 helpful vote
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Great help
July 15, 2018

Agent Kayla B was so helpful and a great listener she understood my issue with patience answered me quite well and explained everything

Date of experience: July 13, 2018
Pakistan
1 review
0 helpful votes
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Josie G
July 15, 2018

Josie G is very helpful on chat support session and she solved issue very quickly Thank you so much Josie G and Freelancer

Date of experience: July 13, 2018
Morocco
1 review
0 helpful votes
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Chat session
July 15, 2018

I have a problem about payment, and I have contected Frieda from Freelancer.com Support Desk, the discussion was very helpfull.

Thank you Frieda

Date of experience: July 13, 2018
New Zealand
1 review
0 helpful votes
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Brilliant experience
July 15, 2018

Kayla B me out a lot! She managed to tell me everything I needed to know and more! Brilliant experience.

Date of experience: July 13, 2018